Karla was very profesional over the phone when I was making an appointment very good customer…read moreservice she has you guys should give her a raise keep up the great work Karla!!

The first time my mom got her hearing aids with a different clinic that office used both of her…read moreinsurances so she could afford to get her hearing aids. This office has refused to use one of her insurances and as a result she still has not been able to get her hearing aids. If someone has coverage for hearing aids, everything should be done accordingly so the person can afford to get the necessary care that he or she needs.

The Dr is wonderful at this office, I've been here 2 times lately with my mom because she has ear…read morewax build up and so she can't hear with even her hearing aids in, the Dr has had us go to get her ears washed out to remove the wax and the little infection she has on the outer canal of the ear. My mom has been to one dr who was incompetent in removing the wax and so we are seeing a specialist to have them do it then back to Pacific Hearing for the Dr to set her other hearing aid. It's been a back and forth process but he is very reliable and nice and very professional. He knows what he is doing 100%!!

I am so happy I went to this clinic. Didn't realize how much I was suffering. Had 90% blockage and…read morethe doctor was able to clear it for me. I use to wake up every day with a headache and sore ears. This last few weeks my hearing is back and have slept better! Thank you!

Something has change in the last year at the organization. The communication is horrible. As an…read moreexample I wild get a text with one date confirming appointment and then a call the day before to confirm I was going to be at my appointment on a different date. I had my annual hearing checkin in December of 24 and was told I would need new hearing aids. No problem, at least that is what one would think. I get calls in January telling me need to be tested now that insurance had approved the hearing aids. Testing had already been done. I took a month to find out what they meant was I needed to come in to review my choices on hearing aids and measure my ear. This had already been done during my testing in December when I was told I need new ones. They had provided the hearing aids I was using and had all the measurements. They couldn't schedule till mid March to pick the ones I had already picked and take a measurement of my ear. This took all of 5 minutes. Signed the paperwork and told it would be about a month to receive them. I contacted my insurance company to change providers for future appointments reviewed the reasons why with them. They agreed to do so. A couple of weeks later I get a call from an office manager in Glendora (Jackie) upset and argumentative that I had filed a grievance. Confirmed I was still going to pick up the hearing aids when they came which I did. I call in April to find the status and am told I would have to contact the insurance company. They could not tell me more. I called my insurance company today, they got the doctors office on the phone and confirmed the office had canceled the order because of the grievance. The also claimed they were refusing future care because of the grievance, which was something I had already asked for. My insurance company approved starting the entire process again with another doctor 10 minutes from my home instead of 45. So if you have a problem and have any medical devices you have been approved for, wait till you get them before you take any other actions. They will not let you know what they have done when they take a retaliatory action against you.

Simply... Good service! Staff, Technicians and Doctors are…read moregood. I have been coming to see them the last 3 years.. Great service Kevin Townsend. Thank you

Hearing Science of Fontana gave me the best gift I have ever received. After 35 years, I can hear!…read more From the moment I walked in, I knew this was the place for me. The desk receptionist was very friendly and helpful, the office was spotlessly clean and my hearing specialist, Monoca was as friendly and warm as could be. She explained everything as we went, she performed several different types of hearing tests while diagnosing my problem and she recommended and ordered the correct hearing aids that work perfectly. Then she followed up with another visit to calibrate them exactly to my needs. It just doesn't get better than that. And the insurances were taken care of without hassle, too! Do yourself a favor and discover what you have been missing. This is the place for that!!

After being patient at this location for three years, when I called for assistance with the hearing…read moreaids they had supplied my husband, as they were no longer working correctly, we were dismissed. I was told that they could not help us. They said the warranty had run out a few months ago, and my husband was not eligible for new aids for another year and a half. This in fact was not true as the insurance would have covered the repair, I am certain they should know this, but simply did not want to help. A hearing test would have allowed them to at least adjust the aids to the correct setting. So I also asked for a hearing test, and was told we would have to wait several months for an appointment, with no apology. However, I want to thank them for this terrible disgracefully service because it allowed us to find a wonderful provider, Clear Hearing in San Bernardino, who was able to get us in within a week, ran a hearing test and got brand new hearing aids authorized within two days.

I am so grateful for my P.A, Barbara Santa Cruz, Who has been caring for me for several years. She…read morehas always given me wonderful advice and encouraged me to make healthy choices and take good care of myself. I truly believe that with God's help and through her guidance and care, I am healthy and doing well today. I thank God for blessing me with such a caring and dedicated provider. I am truly grateful to her!

From front desk staff acknowledging you as you arrive,to medical assistant who listens and takes…read moreyour vitals. Places you in room and puts on a beautiful ocean scene on the computer screen as you wait. Dr.Gupta is always ready to listen, she gives great feedback and is very passionate about my care,im sure shes this way with her other clients,but she creates a unhurried, caring relationship in the few minutes she spends. You dont feel like your just a number or on a time frame at your visit. Thank you for hearing and caring about me

Friendly stuff and professional,very clean clinic , definitely will come back if neededread more

Been to two of the clinics and I've received excellent care at both! MA Laila always helps me with…read moreany concerns I may have.

I took my dad and mom to this Kaiser yesterday. Aside from having to wait quite awhile to see the…read moredoctor whom we had an appointment with, the visit went very smoothly! Dr Wong was very attentive to my father who can only move very slowly now and is hard of hearing. Dr Wong was very patient with him! Ana in the phlebotomy department was also wonderful! She went above and beyond to help my dad.

The doctors in this facility are so unpredictable!! This year of 2026 my wife and daughter have…read moremade appointments two times each and both times Kaiser canceled them due to Dr. not in that day!!! Now I'm here on 9-5-26 to see my new doctor and when I came in today, he isn't in!!! So appointment is canceled again! This facility is not operating correct. All they do is piss-off clients! NOT GOOD service at all! If 0 star was available I would give!!

We were very fortunate to be referred by a family member to Cucamonga Valley Medical Group. From…read morethe beginning, my husband and I received excellent care from kind, supportive, and professional providers who truly listened to our concerns, took the time to explain our care, and responded promptly when we needed help. We are especially grateful to Kiara Zamorano, FNP-C, Dr. Tong, Dr. Doan, and Dr. Ayman Fakeh for the compassion and attention they showed us. Although Dr. Doan and Dr. Fakeh are no longer with the group, we still appreciate the outstanding care they provided. Through many medical concerns, the team treated us with urgency, respect, and genuine compassion. Whenever we had questions about our care, the staff responded quickly and helped us without long waits for appointments. We sincerely thank the providers and staff for the wonderful care they have given our family.

I had one of the worst medical experiences of my life with Dr. Brandon Tong. My usual primary care…read morephysician is excellent (who is also through Cucamonga Valley Medical Group, hence the 3/5 stars because I feel conflicted), but he was booked up, so I had to see Dr. Tong instead. I came in for what should have been a simple follow-up: my HR department only needed an updated exemption form that my primary care physician had already completed in the past, connected to a heart valve leak that worsens under stress. Instead of reviewing my medical history carefully, Dr. Tong kept insisting he "didn't see anything" in my chart--even when I told him it was already linked in my patient portal and confirmed by my PCP. He dismissed the medication I take (which had just been confirmed by his own PA minutes before) and repeatedly implied that my condition wasn't real because he didn't see it in one set of notes. When I tried to explain, Dr. Tong minimized my concerns and spoke down to me. He even argued there was "no difference" between a 6-mile drive and a 60-mile commute, despite my documented anxiety diagnosis and heart condition. Rather than acknowledging he didn't have the full context, he chose to question and belittle me. The final straw was seeing the appointment summary later: he essentially admitted that my records were in the portal, but he personally didn't think it was enough to justify the exemption. If he had been upfront about that, I could have understood. Instead, he made me feel gaslit, disrespected, and completely dismissed as a patient.