Update: When I finally got to see the audiologist, Crystal, a few weeks before xmas, she seemed genuinely apologetic regarding her receptionist. Fine, I had tests & spent over $4000 on new hearing aids. Crystal asked me to come back for a follow up on 3 January. I tried calling a few times that morning to confirm my afternoon appointment - the phone was never picked up. I went (in the freezing cold) to their office where the (same) receptionist told me the apptmt was not in the computer. I wonder if that was due to her writing on the card the wrong year! She told me Crystal wasn't in anyway. If she had (once again) done her job & put my appointment in, she could have called & told me not to come & made another appointment! I am an easy-going person but this level of incompetency is completely frustrating & I'm telling the story to save others considering Hear USA. read more