Hear USA on Coral Way in Miami is absolutely fantastic. I cannot say enough good things about this place, from the front desk staff to Dr. Jorge Cobreiro, who conducts the hearing tests and fits and programs hearing aids for customers. My mother, age 82, was directed here by her insurance company (formerly called Medica), and we are so grateful to have found this place.
Jorge is so patient and loving with older people. My mom had her first hearing test with Jorge in 2019, but by 2021 her hearing had deteriorated and Jorge patiently showed us the two tests side by side and recommended hearing aids for her that were easy for her to use and most importantly not too loud for the first time hearing aid wearer. He Bluetooth paired the hearing aids to an app he installed in her iPhone and has been a wonderful support throughout the past year as my mom needed a few things such as new silicone tips and her hearing aids to be cleaned.
During our appointment today, Jorge let us know that my mom's hearing aids were still under warranty and offered to get her a replacement pair since we've had a few issues with them not charging. A replacement pair will be here in a week, thankfully. While we were there, Jorge gave my mom a new hearing test and determined that her hearing was the same as in 2021 when we were last in the office. I very much value his customer service and attention to detail.
I highly recommend Hear USA on Coral Way and especially Jorge who is a kind man to families and to the elderly. We will continue to patronize Hear USA for my mom's hearing need read more