Well this shop was clean and I was greeted when I arrived. They used real ear measurements! I think that when approaching hearing aids it's important to educate yourself beyond reviews. Go to you tube and watch videos before making expensive decisions. HearUSA is at the top of the board when it comes to markup on aids. Overall the selection is limited and generally the process is a bit opaque. That shouldn't stop you just educate yourself. This store is probably the best in the general area. I received reasonable care. I will be returning for follow up work. read more

HearUSA - A pair of Signia hearing aids with custom tips. - Hearing Aid Providers Near Me - Marina del Rey, California

Saved $4,000 at this location! Appreciate the excellent customer service provided to my family member by the staff at this location. Ruben and Lindsey, the Providers, are professional and attentive. My family member's provider is Lindsey, and Lindsey is dedicated to serving her patients with the highest level of care and ensuring that procedures/protocols are carefully followed. I'd like to take a moment to appreciate Lindsey's efforts to reduce my family member's out-of-pocket copay for the hearing aid which was ultimately purchased. The hearing aid was $6,200, and after the insurance benefit was applied, the out-of-pocket copay was going to be $4,200. Lindsey mentioned that my family member should contact their insurance provider to see if a plan change could increase the benefit / reduce the out-of-pocket copay. After calling the insurance and hours of speaking with multiple individuals, who were all professional and courteous, such as Emily, Danielle, Jovi, and Alice, we were ultimately successful in changing the insurance plan, increasing the benefit to $6,000 and decreasing the out-of-pocket copay to only $200. This seemed like nothing short of a miracle, and but for Lindsey's advice/encouragement, my family member would not have been able to save $4,000. Nubia, the technician, is helpful, and Kameron at the front desk does a great job of creating a welcome environment. I highly recommend this location and the HearUSA team! read more

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Five star customer service by Roque ! I highly recommend HearUSA for all your hearing aid needs . The location is very clean and nice . This was our first time . You are warmly greeted and checked in by Rosie who is professional respectful and kind. Next we were serviced by Roque ! So knowledgeable, professional and communicated effectively. He guides you step by step in the process of selecting and purchasing hearing aids . He makes great recommendations and makes the customer his priority and really makes them feel comfortable . Great job HearUSA ! Thank you keep up the good work ! Melanie Bradford read more

I have found them to be very accommodating and professional. I have severe allergies to some air freshening chemicals. The minute I walked in I knew I had a problem. I explained it to the person at the front desk and she put me in a room without the air freshener immediately. Mr. Reyes is super professional and answered all my questions. As far as the person who complained about mask wearing, I wear one all the time because I am immunocompromised. What is a cold for some people can put like rhino virus-that was a two week stay. The elderly are particularly susceptible to these viruses. The flu, even with a vaccine put me in the ICU so too bad. you don't want to wear a mask. As a medical professional you should surely understand when asked to wear a mask. It won't kill you but not wearing one could kill someone else. I appreciate that they are cognizant of the population they serve. read more

had an appointment for a hearing aid assesment and hearing test. session was canceled with less then 15 mins notice... ok things happen. reschedueld and it happened a second time! finally went to another location beause could not rechedule for over a week~ so recently i called for an adjustment for my starkey hearing aid and wanted to know if they offered that service. the person who answered said not sure but would have a technician call me back. i asked when. they said that day before they close for sure... well... you guess it... 10 days later and still no return call!!!!! :0 read more

The front desk is absolutely perfect. Lubia made us feel comfortable and welcomed. Then there was Cynthia Rossignol, the Audiologist. She seemed annoyed and bothered. Was it the day, week, or hour? Her method was rushed and hurried. I felt customer service may not be her forte. Luckily, Judy saved the day. Her compassion, kindness, and through knowledge of hearing impairments, was mind blowing. I truly appreciated her. This is more than a job to her, it's a calling. read more

Their procedure does not work! They dispensed a $5,000 set of hearing aids which were NOT calibrated. My wife had to wait 2 weeks for a follow up appointment before they were properly calibrated. read more

Attentive, knowledgable, care and friendly, helpful service personnel. I recommend this HearUSA branch.

We are so thankful for all the help we received in helping our father with his hearing aids. Everyone here at the Hear USA office in Marina are friendly professional and caring. We are beyond please! Thank you! read more

Employees are rude and seem entitled. Psudo Dr. who did hearing test accused my aunt of using q-tips in her ears, as if she were a child. No appointment? Forget it! read more

I took my uncle to his hearing aid place. He's had a miserable time getting fitted with them. They can't get it right with my uncle's hearing aid. Today, October 10, 2022, approximately 3 years post COVID, when mask mandates have been lifted, I got kicked out of the darn place, for refusing to wear a mask, totally destroying my Constitutional rights and my Bill of Rights. Not only that, I have a bioscience degree and a doctorate degree in medicine and dental (oral surgery). I've never ever seen a 3 year bug. All the science behind it is made up. Why? Ask the politicians, not the doctors. The politicians will tell you why it's made up and a lot more. So! This place!? They can't get my uncle's hearing aids right and they practice science from the Middle Ages. Professionals they are not. Any self respecting doctor should know if you wear a mask, you are not protected. Besides, the eyes are the 3rd place where sinus and respiratory viruses can enter--Nose, mouth and EYES. The nasolacrimal duct is on the inside corner of each eye. It's the little exposed bump. Where is the science? Really seemingly nexistent. It's in Marina Del Rey. read more

HearUSA - Hearing aid office. - Hearing Aid Providers Near Me - Marina del Rey, California

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Left 3 messages, they say they are known for customer service, no call back, Ear molds that were supposed to be done in 2 weeks, after they got our money nothing read more

I can't say enough good things about the staff here! They were welcoming and professional and made what was a challenging decision, easy. I recently learned I had moderate to severe hearing loss. I didn't know the first thing about hearing aids, besides what my grandparents wore. Cynthia the Audiologist was amazing and very thorough, she explained all the different devices for me and their functions. Judy helped me to get the device I needed so that my hearing would not continue to get worst. I am grateful to both of these ladies for all their help and expertise. They definitely have earned my business for life! read more

My friend Charlie needed help with his hearing aids. Both went out and he could not get an appointment at the Veterans Administration to have them fixed. I made a few calls and found Hear USA in Marina Del Rey to be really great. We got an appointment within an hour and Judy fixed both hearing aids while she also took care of several other patients. We found her to be efficient, generous, competent and really friendly. Thank you Judy for helping Charlie on Tuesday. read more

Judy is super nice to work with at HearUSA Marina Del Rey. However, the Audiologist, Cynthia Rossignol, is not so nice to work with. We had a 1:00 p.m. appointment with her today, and she called at 12:33 p.m. to reschedule the appointment to 3:00 p.m. Because we were on the road, we did not get her message until we arrived at the office. Judy advised Cynthia that we were waiting for her, and she finally arrived at the office by 1:30. However, Cynthia never acknowledged the lateness of her call to reschedule . . . no apology . . . no nothing. That tells me Cynthia Rossignol has no integrity. And on what planet is it OK to call 27 minutes before an appointment to reschedule it? Sheesh! read more

This is our second time visiting. My husband suddenly lost all hearing in one ear and Cynthia, who was very helpful, fitted his with a device that transfers sound. I also got a device for my tinnitus. I beg to differ with other reviews, as we hesitated returning due to the surly receptionist. The new assistant, Nuvia, was overly helpful and seemed to understand how to work with seniors. She seems willing to learn and obviously likes her job. We felt this visit was 100% better than last and I spend decades in corporate sales and management, so understand how important people are. read more

The woman that works there is incredibly helpful and nice. She knew exactly what was going on with my mother-in-laws hearing aids and had us in and out in 15 minutes. Would definitely recommend. read more

MDR site told me to come in and she took care of a hearing aid problem with a nice smile.

My husband needed help with his hearing aids, a CVS nurse suggested HearUSA, and we ended up in Marina del Rey with Judy. She is compassionate, generous, respectful of her patients, highly competent, and incredibly efficient. I watched her manage the needs of 4 or 5 different clients with and without (like us) appointments. Everyone felt valued. We were in and out, with problems solved, in less than 20 minutes. She is simply the BEST! read more

Cynthia was terrific she really helped me I didn't want hearing aids was afraid of them she made it so easy I'm very happy with them she is confident professional kind and I felt very comfortable with her Nubia was a terrific receptionist very warm and kind also I'm very appreciative. read more

This place is amazing. I never thought I would need their services, especially at my age (57), but due to complications with my sinuses, my ears were severely impacted and I suffered hearing loss. Thanks to Judy, the office manager, and Cynthia, the audiologist, this whole experience has been incredibly, smooth and far from demoralizing. And best yet, I can hear everything now. I forgot everything had a sound to it. I have ongoing sinus issues that continue to affect my ears and I have had to return to the office a few times due to my condition. I am grateful that Cynthia suggested a brand/style of hearing aid, that was easily repairable in their office should I have issues and I thanks to my sinuses, I have had a few issues but they were all quickly corrected. Each visit is always quick and my appointments have always been timely and on schedule. They are both extremely warm and welcoming and it has made the whole process so much easier for me. There is plenty of adjacent parking in front of the office. If you are ever in need of hearing aids, I highly recommend this office in Marina del Rey. read more