My local HearUSA retail store had to close during the Covid-19 pandemic and I had a broken hearing aid that I needed repaired (broken wire). After calling corporate, Dr. Freed, from Hear USA Great Neck, contacted me by phone and text. He was super helpful in expediting the repair remotely - having the company arrange to send me a box to send the damaged hearing aid in for servicing. It was repaired and mailed back to me within a few days, as good as new. I found Dr. Freed to be most helpful, and he got the repair completed hassle-free within a reasonable period of time. I am most grateful for his assistance with coordinating this process completely remote, even though I was not originally one of his direct customers. His level of concern, professionalism and follow-up was pretty impressive! I would recommend Dr. Freed and Hear USA Great Neck without reservation! Thanks again! read more