When I called for a delivery the person couldn't have been nicer. I'm on the west coast and needed flowers delivered in MD that day. We were well taken care of and I hear the flowers are gorgeous. I would definitely call them again. read more

I love Dawn, she's my kind of crazy ;D Between shop construction and prom season she still heard both what I said and what I meant - our bouquets were beautiful, artistic, and full of everything I'd dreamt of for our wedding, personally hand delivered and staged with love! Thank You! read more

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Dawn is Awesome. I went to see Dawn in her store in Abingdon about a year ago looking for a birthday arrangement for my wife. Dawn asked a few questions and suggested an arrangement. She had me wait while she went into the back and did an arrangement in a vase. I was skeptical about taking it home to my wife, but Dawn suggested I take it and if she did not like it she would re-do it in anything I wanted. I took it home and my wife cried, telling me that she thought of our wedding day when I brought them into the house. Now Dawn did not do our wedding flowers, but do an awesome job for me. The flowers lasted for over ten days and we were amazed at how long they lasted. I have been to the store a few times and although Dawn is not always there, she has wonderful coworkers that have the same understanding that she does. I always find the most bold colorful flowers put together in ways that really make me want to buy them all. Thanks for the great customer service and quality flowers. The flowers last for a long time. read more

This florist saved the day yesterday when my daughter's wedding bouquet was ruined 2 hours before her wedding. I did not know what to do. I called her. She was closed, but made a special trip into the store to make a new bouquet in 30 minutes! She did not know who I was and did not have to do this. An angel for sure! read more

Flew to Maryland to vist for my grandsons 1st birthday ended up organizing an mpromtu wedding for my son in less than 24 hours! I walked in and told Katrina my situation and within 30 minutes I had boutonnieres and a beautiful wedding bouquet! Thank you, thank you! read more

This company was extremely difficult to work with. Rude receptionists, took weeks on end to answer phone calls and emails. They lost our original contract and we had to start over less than 2 months prior to the wedding. Was way overpriced for the product. They showed up Late to the drop off for the girls. The pew bows were attached after guest arrived. The groomsmen didn't have their boutonnieres until the time the ceremony started, along with the father of the bride. The mother of the brides flowers were falling apart and browning. Extremely Unprofessional. As a bride you have wedding stress, and This company isn't someone I would recommend a bride ever choosing. read more

If you want to be harassed by this company, then make an online purchase and don't sign up for their mailing list. They will put you on the mailing list anyway and in a span of 11 days, email you 2-3 times a day even after you choose unsubscribe from the first email you receive. When you call and ask to be taken off the mailing list, they collect information from you and still don't take you off the mailing list as you get another 2-3 emails. When you call and talk to Jim, he will tell you that "you signed up for the mailing list" implying it's your fault and will tell you it could "take a week or so" to get taken off the mailing list and then hangs up on you. This is plain and simple harassment! Jim...use a system that allows for your "unsubscribes" to be automatic as most of us in the business world do! I will NEVER do business with this company again. read more

I received flowers from Flowers by Lucy with no message. The flowers themselves were a lovely arrangement of roses and lilies that were fresh and have lasted nearly a week, whereas lilies are often browning after a few days and roses drooping. From a floral standard, I would highly recommend them. From a service standpoint, they were a bit disappointing. Since no message was included with the flowers, I didn't know who had sent the flowers, so I called the shop. I was told they were a wire order and if I wanted the message I should call an 800#. Just before calling, I received a call from the sender, who told me she had called the order into the shop and her message was quite a dissertation. I would have thought that IF the order had been wired, they'd have noticed there was no message and obtained it - or made that effort on my behalf when I called. To find out the sender had called the shop directly makes me wonder ... The flowers were the nicest I've received - I'd have given them a 5 out of 5 stars if they'd been a little more accommodating or helpful - about my inquiry. read more

I ordered a corsage and a boutonniere and it was nothing like the order I placed. The boutonniere Rose was all yellow at the top and they said that it was an antique look which didn't even match the wristlet corsage. The ribbon was the wrong color and there was no "bling" like I had requested. Very rude help while picking order up also. What a waste of money could've gone anywhere else. Totally perplexed by all the "Good" reviews. read more

This flower shop doesn't deserve the one star I had to give it in order to write this review. How would you like to be told your delivery would be there by 2:00 when a confirmed time was setup a week ahead. Then on the night of the event it wasn't delivered! No phone call, no nothing! Don't waste you money or time! Not to be trusted! read more

I have received flowers from this florist three times and have never been disappointed. They are arranged beautifully with a little something special added that makes them a bit different from the standard old arrangements you usually get. I told my husband to order flowers ONLY from this florist. Highly recommend. read more

My husband called to inquire about a flower arrangement and the lady on the phone was very rude and short. This place will NEVER get my business. read more

Don't order flowers from this place. They act like they are doing you the favor by answering the phone and then the flowers showed up to my parents and looked horrible! So embarrassed. I called after Christmas and never got a resolution. I will take my business elsewhere. read more

I ordered a corsage for my son's prom more than a week in advance. I went to the shop and was told they only do white roses for corsages. Well, ok but that wasn't really what I wanted. The date is wearing navy blue so she showed me a board of ribbons and pointed out one that was sort of sheer navy. It looked nice. A few days later, my son and I went to pick up his tux and he got a bright blue tie and cumberbund. I went by Lucy's on our way back so we could add that color ribbon to the corsage. It was 2:20 on a Saturday and they were closed. On here, it says they are open till 3 but there is NO sign anywhere on the store with their hours. So I called when I got home, and someone answered. When I was trying to describe the color I wanted added (because she said they were closed and she had just come back from making deliveries), she mentioned that the card said "royal blue" ribbon. I said, no we want navy. She asked if I picked out the color and I said I had seen it but we definitely want navy. I don't know what number she wrote down but it was obviously wrong. Well, they were closed Sunday and Monday for Memorial Day and when I went to pick up the corsage today, of course the ribbon is royal blue. The other color they used looks like white but it could be a very light blue. I told her specifically that it was NOT a light blue color. I live 2 minutes away. I could have run in to show her the color. But, since they didn't seem to care if I was happy with it, I will not be using them again. The florist at Giant did a better job. The flowers are fine but what does it matter if you can't get what you want? read more