1. Heart To Heart

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Brooklyn, NY

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Heart To Heart

4.5 (4 reviews)
Open • Open 24 hours

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7 months ago

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Connors & Sullivan Attorneys At Law

Connors & Sullivan Attorneys At Law

(40 reviews)

Bay Ridge

Everyone at Connors and Sullivan expressed concern for me and my families needs. The attorneys and…read moresecretaries were professional and helped us to have an understanding of our options and the best scenarios for our needs now and our future. Thank you Connors and Sullivan Attorneys! Special thanks to Nicole Donnelly and Barbara Rogers

This is, without exaggeration, the most highly unprofessional and emotionally vacant law firm I…read morehave ever dealt with. From the very beginning, everything appeared pleasant enough--smiles, polite tones, reassurances. But once they had secured their fees, the entire demeanor shifted. The courtesy evaporated. What followed was a pattern of condescension, deflection, and outright indifference that never improved. My experience with this firm spans multiple years, not a single isolated incident. I first encountered this behavior over three years ago. Today, due to circumstances beyond my control, I had no choice but to contact them again--and the experience was identical. This is not a fluke, not bad timing, and not a rough period. This is simply how they operate. Simple, basic requests--such as asking for a routine email to be sent--were treated as though they were unreasonable impositions. Communication was strained at every turn. Phone calls were passed from person to person with no accountability. Everyone was a "messenger," no one was responsible, and nothing was ever actually resolved. They are absolute masters at passing the buck. What is most alarming is that this behavior was not limited to one bad employee. Every single person we interacted with behaved this way. It feels systemic, almost institutional--like apathy, deflection, and quiet hostility are part of their training. Their tone consistently bordered on contempt. Every word, every exchange felt tense, defensive, and unnecessarily adversarial, as though clients were an inconvenience rather than the reason the firm exists. Dealing with this firm over time is emotionally exhausting. You begin to brace yourself before every interaction, knowing it will be tense, unhelpful, and draining. You are subtly made to feel as though asking for assistance--while paying for their services--is somehow unreasonable. The cumulative effect is frustration, helplessness, and emotional fatigue, especially when you are already navigating grief and loss. There was no sense of guidance, advocacy, or professionalism--only a cold, lackadaisical attitude that at times felt almost masochistic in how much friction they seemed determined to inject into even the smallest interactions. At no point did we feel supported, advised, or respected. Most disturbing of all was their complete and total lack of empathy. This firm handled an estate during a period of profound emotional vulnerability. One would expect, at minimum, a baseline of human decency. Instead, beneficiaries were treated as obstacles. There was no compassion, no patience, and no acknowledgment of the emotional weight of the situation--just irritation, detachment, and an air of "not our problem." Repeated attempts to resolve basic matters were met with thinly veiled annoyance. There was no concern for outcomes, no sense that they cared how their actions--or inaction--affected real people. The experience left us feeling dismissed, disrespected, and completely worn down. These are exactly the kinds of lawyers who give the profession a bad name. Cold, dismissive, unresponsive, and utterly devoid of accountability. I am writing this so others do not make the same mistake.

Law Office of Inna Fershteyn and Associates - Best law interns

Law Office of Inna Fershteyn and Associates

(83 reviews)

Sheepshead Bay

I came to the Law Office of Inna Fershteyn & Associates because my grandmother needed a will, and…read morewe couldn't be happier with the experience. From the moment we walked into the office, we were greeted by a friendly and welcoming staff who made us feel comfortable right away. The office has a warm atmosphere, which helped put my grandmother at ease. Inna is an exceptional attorney. She took the time to answer all of my grandmother's questions with patience and kindness, and she explained every part of the process in a way that was easy to understand. She never made us feel rushed and made sure my grandmother felt confident in every decision. By the end of the consultation, my grandmother said she felt like a huge burden had been lifted off her shoulders. It was such a relief to know her wishes would be properly documented and that everything was handled with such care and professionalism. If you're looking for an experienced, compassionate, and knowledgeable estate planning attorney, I would highly recommend the Law Office of Inna Fershteyn & Associates.

The Best Experience, exactly as I expected from someone that came so highly recommended with almost…read more30 years of experience in the field. Worth Every Penny, explained all the best options and chose something that worked best for me! It didn't feel transactional or like a copy and paste situation but rather something that was custom designed by her just for me. Thank you again for your time, effort and knowledge.

Eldercare Advocacy - Rosemarie Ruggero with her Father, who taught her compassion and empathy.

Eldercare Advocacy

(2 reviews)

West Brighton

I wanted to write this review to let other families know that they are not alone when it comes to…read moreenrolling an elderly loved one in Medicaid. I had no idea there was help available until a co-worker told me about Rosemarie. From the very first time I met Rosemarie, she made me feel comfortable, understood my frustration, and never made me feel embarrassed or overwhelmed by the process. She explained every detail to me and guided me through each step. Honestly, if I had tried to apply for Medicaid on my own, I don't believe my father would ever have been accepted. Over the past two years, my dad's health and mental state have been declining. As a family, it was incredibly difficult to accept that he needed more help than we could provide on our own. When I started looking into Medicaid and trying to understand how to apply, I was terrified. I truly thought I would never be able to get my dad the help he needed. Rosemarie met my dad and immediately recognized that applying for Immediate Needs Medicaid was the right course of action. She handled the application thoroughly and professionally, and she was there to guide me through the entire process. What impressed me even more was her dedication--she was on vacation out of the country and still continued working on my case! Rosemarie truly knows what she is doing. Her knowledge, experience, compassion, and dedication made an incredibly stressful situation so much easier for our family. I would DEFINITELY recommend investing the time and money in Rosemarie's services. The experience and expertise she provides are invaluable, and I am so grateful that someone recommended her to me. She made a difficult process feel manageable and, most importantly, helped my dad get the assistance he needed. Thank you ROSEMARIE! Warm Regards, Ellen V.

First, let me just say I'm not the owner, nor relative nor affiliated with this business in any…read moreway. I'm a customer. I'm a customer that submitted this business for review on yelp, and did so with the intention of giving it a great review. Like many people of our generation, our parents are living much longer. Not too long ago, people didn't live as long as they do today, so our generation is encountering something, which for the most part, is unique; dealing with the stress of managing older parents, and in my case, dealing with my mother. My situation is that my family isn't rich, and we're not poor. My mother worked for most of her life, and when she got older, it was her wish to, when the time comes, to die in her own home. There are services that are provided by NYC and New York state, but to get them, the application process is, for lack of a better word, a nightmare. The biggest issue is that one agency doesn't know what the other agency is doing, for example, they have different computer systems, and the bureaucracy is beyond belief. If I had to pay for all those services out of pocket, the cost would have depleted all her life's savings, and in the end, she would have ended up in a nursing home. With in home care, the costs to the state are significantly reduced, as is the out of pocket expense for the families. To go through the bureaucracy for someone not familiar with the system is a full time job (and it never ends.. there is always some form to fill out). When we contacted "Elder Care Advocacy", Rosemarie streamlined the process for us, guided us through the process, filled out forms and each year I contract their services as there is always some new form that needs filling out, and each year, there is a re-certification process required by New York city. The professionalism of the group that works for Elder Care Advocacy is top-notch, and I highly recommend that anyone who has parents that are getting up there in years, to contact their office and start making plans. I cannot say enough good things about this business, and my family and I would be totally lost without their services.

Heart To Heart - seniorcenters - Updated October 2026

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