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Heart To Heart

4.5 (4 reviews)
Open • Open 24 hours

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Elder care planning

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Connors & Sullivan, Attorneys at Law

Connors & Sullivan, Attorneys at Law

(34 reviews)

Bay Ridge

We used this law firm to get advice on my husband's mother's estate planning that was done by…read moreanother law firm and to purchase a co-op in NYC. Everyone there (paralegals, receptionist and lawyers) were diligent and professional and put us very much at ease. Great results for both situations and we will be using them in the near future for our own estate planning. Our lawyer, William O'Connor was a particular standout for his assistance.

This is, without exaggeration, the most highly unprofessional and emotionally vacant law firm I…read morehave ever dealt with. From the very beginning, everything appeared pleasant enough--smiles, polite tones, reassurances. But once they had secured their fees, the entire demeanor shifted. The courtesy evaporated. What followed was a pattern of condescension, deflection, and outright indifference that never improved. My experience with this firm spans multiple years, not a single isolated incident. I first encountered this behavior over three years ago. Today, due to circumstances beyond my control, I had no choice but to contact them again--and the experience was identical. This is not a fluke, not bad timing, and not a rough period. This is simply how they operate. Simple, basic requests--such as asking for a routine email to be sent--were treated as though they were unreasonable impositions. Communication was strained at every turn. Phone calls were passed from person to person with no accountability. Everyone was a "messenger," no one was responsible, and nothing was ever actually resolved. They are absolute masters at passing the buck. What is most alarming is that this behavior was not limited to one bad employee. Every single person we interacted with behaved this way. It feels systemic, almost institutional--like apathy, deflection, and quiet hostility are part of their training. Their tone consistently bordered on contempt. Every word, every exchange felt tense, defensive, and unnecessarily adversarial, as though clients were an inconvenience rather than the reason the firm exists. Dealing with this firm over time is emotionally exhausting. You begin to brace yourself before every interaction, knowing it will be tense, unhelpful, and draining. You are subtly made to feel as though asking for assistance--while paying for their services--is somehow unreasonable. The cumulative effect is frustration, helplessness, and emotional fatigue, especially when you are already navigating grief and loss. There was no sense of guidance, advocacy, or professionalism--only a cold, lackadaisical attitude that at times felt almost masochistic in how much friction they seemed determined to inject into even the smallest interactions. At no point did we feel supported, advised, or respected. Most disturbing of all was their complete and total lack of empathy. This firm handled an estate during a period of profound emotional vulnerability. One would expect, at minimum, a baseline of human decency. Instead, beneficiaries were treated as obstacles. There was no compassion, no patience, and no acknowledgment of the emotional weight of the situation--just irritation, detachment, and an air of "not our problem." Repeated attempts to resolve basic matters were met with thinly veiled annoyance. There was no concern for outcomes, no sense that they cared how their actions--or inaction--affected real people. The experience left us feeling dismissed, disrespected, and completely worn down. These are exactly the kinds of lawyers who give the profession a bad name. Cold, dismissive, unresponsive, and utterly devoid of accountability. I am writing this so others do not make the same mistake.

Eldercare Advocacy - Rosemarie Ruggero with her Father, who taught her compassion and empathy.

Eldercare Advocacy

(1 review)

First, let me just say I'm not the owner, nor relative nor affiliated with this business in any…read moreway. I'm a customer. I'm a customer that submitted this business for review on yelp, and did so with the intention of giving it a great review. Like many people of our generation, our parents are living much longer. Not too long ago, people didn't live as long as they do today, so our generation is encountering something, which for the most part, is unique; dealing with the stress of managing older parents, and in my case, dealing with my mother. My situation is that my family isn't rich, and we're not poor. My mother worked for most of her life, and when she got older, it was her wish to, when the time comes, to die in her own home. There are services that are provided by NYC and New York state, but to get them, the application process is, for lack of a better word, a nightmare. The biggest issue is that one agency doesn't know what the other agency is doing, for example, they have different computer systems, and the bureaucracy is beyond belief. If I had to pay for all those services out of pocket, the cost would have depleted all her life's savings, and in the end, she would have ended up in a nursing home. With in home care, the costs to the state are significantly reduced, as is the out of pocket expense for the families. To go through the bureaucracy for someone not familiar with the system is a full time job (and it never ends.. there is always some form to fill out). When we contacted "Elder Care Advocacy", Rosemarie streamlined the process for us, guided us through the process, filled out forms and each year I contract their services as there is always some new form that needs filling out, and each year, there is a re-certification process required by New York city. The professionalism of the group that works for Elder Care Advocacy is top-notch, and I highly recommend that anyone who has parents that are getting up there in years, to contact their office and start making plans. I cannot say enough good things about this business, and my family and I would be totally lost without their services.

From the owner: ElderCare Advocacy is a private geriatric care management practice serving frail seniors, the…read moredisabled and their families. We are based in Staten Island but serve the Metropolitan area to educate families as to services available to ensure their family members have adequate care through governmental programs like Medicaid or through private resources if preferred.

Heart To Heart - seniorcenters - Updated May 2026

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