On May 18, 2017 I paid MSRP of $6600 less $430.75 (insurance estimate) for hearing aids. Unknown to me at the time, that price was $1169.25 over the agreed upon charge with my insurance carrier.
I was handed a page to sign that the patient care coordinator, Brandy Vance pointed out the line stating I would be responsible for any charges insurance didn't cover. However, down towards the bottom of the page was a contradictory statement that regardless of insurance coverage I was responsible for the full price.
In the rush to get it done and trusting that what was told to me, I signed. This was the only page I signed I was not given a copy of. Had I gotten a copy and read it in full I would have immediately cancelled the order.
Hearing Life has been contacted multiple times about a refund due. They are hanging their hat on the fact I missed that line and refusing a full refund. Apparently they can't keep the portion of the payment that came from my HRA, $2069.25 and have agreed to refund that amount.
This entire situation may be easier for me to swallow if the hearing aids worked worth a darn. I have returned on 3 separate occasions to have them readjusted with no results. I can't even wear them. Everything sounds as if I am listening through a paper towel tube. Hollow and garbled.
I am extremely dissatisfied with both the service and product that Hearing Life has offered. The only reason I gave them one star is at least one is required to post. BTW, business is 1900 block of Milham, same phone number. read more
