I was directed by United Healthcare Hearing by letter to contact this location in Parker for an…read moreappointment. I did so, and was told that they had no record of my having done so. The audiologist, Kaitlin Reed told me I must have made an appointment at one of their other locations, but when she looked there was no record of my having done so. She continued to insist I was wrong, that I hadn't made an appointment, that I could not be seen that day, all in an irritated, confrontational manner. I was given an appointment for several weeks later, and sent away with a perfunctory "I'm sorry",. It sounded like she was saying she was sorry that I had made a mistake. I sure did. I made a mistake by going there.

This is the second set of hearing aids from HRC and Rebecca was very helpful in providing me with…read morethe proper hearing aids. This set has many new features that are wonderful. She has worked well with me and answered every question I have had. She also told me about a new Medicare program that saved me over $200.00. I am very satisfied with HRC and especially with Rebecca and would recommend them to anyone in need of hearing aids. Jim M

I can't tell you how much I appreciate the Parker and Castle Rock Centers for Audiology. I work…read morewith the Dr. Erin Davlin and cannot express my gratitude how customer service friendly this organization has proved to be. Even when I have lost my hearing aids, Dr. Davlin, Rose and the rest of the team have been my advocate. Excellent office staff!

This is hard to rate. I took my 86-year-old mother in for care. They were extremely kind to her…read more There's a lady in the office who wears hearing aids and kept taking them out of her ears to show my mother that even younger people use hearing aids, and how easy they were to take in and out. She must have taken them in and out at least 10 times during the visit and never washed her hands and continue to touch my mother. This was a little over-the-top and grossed my mother out. My mother was very confused as to why she was offered three sets of exactly the same hearing aids and was told that the price of the ones that she needed would cost $6000 (most expensive). Apparently the hearing aids are the same but the office can adjust the capabilities. The packages were offered as silver, gold, and platinum . She did a trial for two weeks and did not feel that her hearing was greatly improved and ended up not purchasing anything. She was not offered other types of technology. So ,I am not sure if they even had other things for my mom to try. I believe the root of the problem was that the staff were so kind that my mother did not buy in to the fact that she was deaf and left feeling that for $6000, everyone around her should just talk louder. Bottom line is that they should have been more firm in presenting the diagnosis and follow up if someone states that the hearing aids did not help them after a two week trial. And... elderly people are stubborn, if someone does not feel that they are $6000 worth of hard of hearing, no matter how great the staff are, the person can't be helped. If I had hearing problems, I would probably go to this office, but that employee needs to keep her hearing aids in her own ears. And I feel that perhaps they need to offer more products. Again, VERY kind staff!!

Ok I admit it- I begged my mom to go to concerts starting in 6th grade. I saw Pink Floyd in concert…read morefor both Dark Side and The Wall tours, the Who for Who's Next, Neil Young Rust Never Sleeps etc- Any band you can hear on a classic rock station, plus many of the Jammin' Oldies bands- Commodores, Jacksons, etc. The last thing I expected was to have greater than 50% hearing loss at my age, but here I am. I also never expected a 5 star experience at an Audiologist office, but I was mistaken. From the friendly and helpful receptionist Jan, to Dr. Davlin, this is the place to go if you need an Audiologist. They offer a good selection of invisible or well hidden hearing aids and the full range of audiology therapy. It may sound cheesy but they are the type of people who I would go back to just say hi and chat with for a few. Plus I can actually hear what they are saying now. Highly recommended.

From the owner: Parker & Castle Rock Centers for Audiology are full-service professional hearing practices…read morededicated to the detection and treatment of hearing impairments. We offer comprehensive hearing evaluations and use your test results to identify the solution that best fits your needs. And, as a licensed hearing aid center, we offer hearing aids in a wide range of styles and sizes. These hearing aids utilize digital technology to improve hearing and speech comprehension. We also offer protective hearing accessories such as custom earplugs for swimming, music, work, and other applications. We want you to hear all you were meant to hear so you can focus on what's important: your friends, family, career, and the richness of life. Schedule an appointment today to begin your journey toward better hearing. Affiliations: American Academy of Audiology Academy of Doctors of Audiology American Board of Audiology American Speech-Language-Hearing Association

HRC is now HearUSA, but nothing else has changed. This is a very good thing. I have been a client…read morefor well over fifteen years, and I cannot say enough good things about Dr. Brock and his staff. They're just WONDERFUL! I have an uneasy relationship with my hearing loss and hearing aids. I don't particularly care that I'm hard of hearing, and I just train people to look at me when they speak. I don't like hearing aids and consider them a necessary evil. I either haven't worn them, or only wore one, most of my life since age 13. Things changed when my son fell on the stairs in NY, and I couldn't hear him crying for me. My mother, who has acute hearing and a terrible temper, brought him upstairs and yelled, "You need to wear a damn hearing aid!" Well pfft. Upon our return to Colorado, I shuffled my feet off to Hearing Rehab Center, as it was then. I sulked during the hearing test. Dr. Brock fitted me with a top-of-the line LEOPARD-printed hearing aid. I LOVED it. It was tiny, amazing, and LEOPARD. Dr. Brock suggested that I get two, but I refused. Ex-husband and kid(s) were extremely noisy. He never pushed me to get a second one. Over the years, I've stopped by many times for batteries, new domes, new tube thingies, and the occasional overdue hearing test. I've also run over in a complete panic when my aid didn't work. This was usually because of a loose wire. I had to eventually replace the leopard aid, and Dr. Brock guided me to what he thought was the best choice for me. A tiny Oticon aid, in an unfortunate shade of burgundy that matches Oriental rugs perfectly. I am exceedingly grateful to Dr. Brock for making a bad situation (hearing loss) better. He's a genuinely kind, very nice, and thoroughly professional audiologist. He REALLY knows his field, and keeps up with the latest developments and technology. I cannot recommend him highly enough. He's also very pleasant in that he won't push you into making a choice. I really appreciate that. Excellent hearing aids are expensive, even with special pricing. HearUSA has partnered with a couple of major manufacturers in order to offer discounts on some aids. HearUSA also offers the OTC aids for$999. These are suitable for people with mild to moderate loss. Unfortunately, mine is more severe, so those won't help me. But for metalheads or age-related loss, these could work.

I dropped in & needed help with my hearing aid not working. Front desk took it back & brought it…read moreback working! New customer!

Good morning Dr. Gebing. I gave the hearing aids a good workout across restaurants, malls, yard…read morework and more. Tried the spatial configurator and am pleased with the model, the color and the fit of the domes. They stay put. Couple of observations: You and Dr Jenkins seemed to anticipate almost all of my questions. Thank you I was relieved to learn that my mental capacities were being taxed, trying to interpret "missing sounds" and am looking forward to that capacity being available to invest elsewhere We need a new name for hearing aids, which are associated with getting old. How about acuity optimizers or the fountains of youth? Thank you!

I flew down to Sound Relief in Colorado a few days ago and flew right back home the same day. As I…read moreentered the office, I was greeted by very nice staff. While I waited for my appointment, there were fresh-baked cookies sitting on the coffee/tea bar and comfortable chairs to sit in. I met with Dr. Megan who patiently explained what they could do for me with my tinnitus and hyperacusis. I learned things about my condition that no other doctor could tell me. Megan was so patient, kind and informative. After receiving a very thorough hearing test, I was fitted with hearing aids that are meant to help me not be anxious or as aware of the noises coming from inside and outside my head. My sensitivity to noise started right after a head injury and have been debilitating. I now have great hope that in the future, I will be able to live a normal life going to restaurants, supermarkets, concerts and church, movies and more. Thank you, Sound Relief.

I went into my annual appointment. This location had three strikes against them in one visit…read more 1. Dr. Whitley explained she thinks I have a brain tumor. ( um ok?! WTF) 2. Instead of updating the firmware, she broke my hearing aides. I left with only being able to hear out of one ear. 3. I asked the doctor for a summary of my benefits for a price quote to purchase new hearing aides. She said the front desk will do it. The front desk said the doctor would do it. I never got the summary. Trying to get any of these problems seems to be a Herculean effort. I won't be back. Sound relief- you lost a customer who was dedicated for the past 6 years.

So, now let me tell you why this is a 5 star review instead of the 1 star review I had intended. I…read morewas referred here by my primary care doc. My tinnitus is terrible and it finally got so bad, that I needed help. I went here and got a hearing evaluation. I was then told I needed a 1K MRI to determine whether or not there was a benign tumor putting pressure on the inside of my ear. I could not afford it so I didn't do it. 6 months later, I can't stand it so I go back and get another evaluation. This time I am told there is another, very inexpensive test that can be done in the office and it would determine if I really need a MRI or not. I went for the test and I had a migraine brewing all day so it wasn't a good day to begin with. I told the PA that I just wanted to have the test done and leave. She did the test , then put me in a room with bright flourescent lights. My migraine went into hyper drive. After 10 minutes of not being acknowledged, I stormed out. So far this doesn't sound like it could be a 5 star review but here's where it gets good. Dr. Pingree called me after I paid the bill and enclosed a note voicing my displeasure. He asked me to tell him in detail what happened and what led to my negative experience. Has anybody EVER had this happen before? I haven't. I was happy to relate to him the details and he was very happy to tell me that this experience will be used as a way to train staff to be more respsonsive to patients and their needs. The point is that Dr. Pingree took time to listen to me and I could sense that he was deeply concerned about his customer care. I will defenitely give them another opportunity to help me in the near future.

If you are looking for the answer in hearing aids, with the most professional audiologists in the…read moreworld, then Denver Hearing Specialists is your place. Everyone in Audiology at DHS is as good as it gets. I've been a patient for well over a decade, and I would NEVER go anywhere else. They are the best!!! Walter Johnson

FANTASTIC. One of my hearing aids (that I bought elsewhere) stopped working. When I called to see…read moreif AudioNova could help, they said to come in right away, no appointment necessary. They fixed my hearing aids, cleaned them and returned them to me in great shape right there on the spot. I wasn't even charged, although I was so pleased, I'd have gladly paid. GREAT PEOPLE, Great place to do business. HIGHLY RECOMMEND

I am very happy with the services provided and with my new hearing aids. My hearing loss was more…read moreserious than I thought. I should have come in for testing years earlier.

Had an issue with barotrauma. Had seen another ENT who had no clue about the condition. Though…read moreeveryone, including Dr. Gonzalez, was helpful and knowledgeable and I left feeling hopeful for the first time in 5 years, my biggest SHOUT OUT goes to Cole, the medical assistant. Not only did he understand my actual problem, but when issues came up with my prescription being filled at Walgreens in Parker, he went above and beyond with phone calls and 'arguments' with the pharmacists to straighten out my insurance mess so I could get a refund and not pay out of pocket. He even followed through with phone calls to me. What made him so invaluable to my personal case? I live in Alaska, was visiting family and friends, and had very little time to deal with the mess. He resolved everything making the rest of my vacation enjoyable. Thanks Cole!

I have been a patient here for years now. Very kind people work here. Dr Pingree is top notch! The…read moreaudiologists are empathetic. The accounting department is on the ball. No issues.

John Molina deservers NO STARS. My mom is exceptionally alert, independent, and fully capable of…read moremanaging her daily life. She visited this practice because she had questions about the different components of her hearing aids which she never had before and it can be confusing for anyone, regardless of age. Unfortunately, the experience was deeply upsetting. The receptionist was dismissive and unable to answer simple questions about the hearing aid components. Instead of taking the time to explain the differences, my mother was charged $38 simply to have her hearing aids cleaned, even though that was not the primary reason for her visit AND SHE DIDNT ASK FOR IT!!!!!!!!!!!!!!!!!!! What happened next was even more concerning. When my mother continued asking questions about her hearing aids, he did not patiently explain them. Instead, he told her she was "crazy," that she "needed help" and a "support system." He then had my mother sit in his office and write down the names and phone numbers of people who could help her, asking whether she was okay, despite there being no medical emergency or behavior that warranted this treatment. It was humiliating and completely inappropriate. Older adults deserve to be treated with dignity and respect. Asking questions about hearing aids does not justify being made to feel incompetent or mentally unstable. After this experience, I read another review describing a similar pattern of behavior involving alarming comments about a patient's cognition. Seeing another family describe concerns about communication and judgment makes me feel our experience may not have been an isolated incident. I am filing a formal complaint because I believe patients especially elderly patients deserve compassionate communication, careful explanations, and respect. I sincerely hope this practice evaluates how patients are treated so no other family has an experience like ours.

By far the strangest appointment I've had. If I wasn't educated I'd have likely gone into a…read moretrigger response. I should have known to just walk out when he said not to worry, that the aliens would soon be back to get humanity back on the right track. Look there's no way to prove what my experience was like and I'm not going to even entertain or counter how he'll come in to attempt to diminish my experience. So, I'll just leave these quick thoughts. It's been a months, but I thought about it and decided that yes, I did want to leave a little warning for other women. So, if you are a woman who has had any kind of gaslighting or manipulation or DARVO type relations in the past, this probably is NOT the place for you. If you've experienced in your past unhealed men that cannot take any kind of question or pushback and will instead be reactionary then this isn't the place for you. If I hadn't had a pretty recent revelatory education in this bologna I'd have likely had a hard time once I got to the parking lot. But, I self-talked my way down the elevator and to the car and got back on track from the surreal experience. 1. I explained my current situation, which includes visual vertigo and some pretty horrific tinnitis, that made it very difficult to fall asleep and often woke me up. He ran around the explanation of what tinnitis is in such a way that I was completely confused. First saying it's like missing limb syndrome, to which I ask, so is it just like phantom pain that's in my head? to then saying when I mentioned mine his started up. Huh? So, is it real or not? He hoovered over me and pressed me to load an app onto my phone that he wanted me to use. I asked him about some previous treatment thaty 'd received and it sounded like they were attempting similar things. He expressed frustration at that. Not sure why. Felt like he was wanting to be the end all maybe. I was mostly just trying to understand how it worked, how it helped, what was the idea behind it. When I was trying to ask question to grasp some measure of clarity he ended up triggered. It was unprofessional and while I didn't feel frightened for my personal safety, my nervous system was extremely uncomfortable behind that closed door. 2. Listening to how he can't keep the place staffed, losing at least 30 people since Covid, which is a red flag because the office appears very small. Later, I asked for my results and was told they already sent them, but ugh, they'd send them again. I never received the first results. Felt like his lack of accountability and capacity was mirrored by his staff in that later interaction. 3. I had flinched during the hearing test because some of it was just irritatingly painful. I figured it was my extreme lack of sleep due to my CPTSD, etc. I had explained at the top that I'd just safely exited a DV marriage and knew that stress could exacerbate the tinnitis. At the end of my appointment and with no small amount of disgust he said that he'd only seen people that haven't had sleep or are in some kind of serious stress flinch like I did, to which I said, oh, like me. After I figured he must have surmised it was overacting or dramatic on my part, though I fit the exact description he gave. That left me feeling like he hadn't heard a word I'd said. The way he looked at me when I said, oh like me, made me super uncomfortable. Felt like I was in trouble. Super weird. There were plenty of moments that I wanted to get up and walk out of the room without a word. I didn't, mostly due to my trauma. I would encourage anyone, male or female, to do that immediately. If you aren't comfortable you should just bail. I wish I would have. 4. It was a lot of personal discourse and then at the end he jumped up and said, hey, I've done what I can to help you and basically 86ed me. I left feeling confused and frustrated that I'd been sitting there patiently while he freely roamed off topic. 5. I paid the bill I received in the mail. Asked for the hearing test results, which I finally got. I never received any follow-up, the plan he said he'd email me nor did I ever ask for it. Instead I raised my concern with the person that referred him and said, maybe think twice about this guy for women. His manner was relaxed and conversational when he was off-topic or promoting his education or experience or how he needs to be a teacher now instructing those worthy to follow if he could find someone, but it changed to impatience and almost disgust when you tried to keep him on topic and to be specific about what he was trying to express so that you could grasp the word salad. There was no way you could trust the diagnosis because he was so sketchy. It appeared he owned the franchise, but who knows. You couldn't pay me to go back and after really mulling it over it felt irresponsible to not leave a review about how I spent my two hours there.