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HearingLife

4.0 (2 reviews)
Closed • 9:00 am - 6:00 pm
Updated 2 months ago

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3 years ago

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San Diego Ear, Nose & Throat Specialists - Emily Boydston, PA-C

San Diego Ear, Nose & Throat Specialists

4.4(276 reviews)
5.4 mi

Kristen Mohr, the PA, was fantastic to work with. I had lost hearing in my right ear due to (years…read moreof) wax buildup, apparently (wow - who knew it could take that long?). Anyway - I had lost hearing in my right ear and had to fly on a plane within two days. I had already been to Urgent Care 2x over the previous 5 days for flushing - but nothing helped - even after several days of ear drops to help soften things up. I called SDENT (in desperation) and asked if they had any cancellations - and they called me back with an appointment for the NEXT DAY! Let me tell you, for this type of issue, the ENT shop is the place to go. Kristen pulled out her mini-ear ShopVac, alligator clips and other medieval torture devices (just kidding, it was all very small and professional looking) and worked on my "issue" for well over an hour - knowing it had to be cleared before I could fly. Never a discouraging word - just positive progress and coaching and the occasional "we are going to let that soak a few minutes, be right back..." When the blockage was finally cleared - literally like a cork from a bottle - the clouds parted, the sun shined bright and I could hear the birds singing once again. And I flew the next day, able to equalize my ears pain-free. Thank you, Kristen Mohr and S-D-E-N-T TEAM! Staff are all superb.

Unfortunately this healthcare office feels more about making money than actually helping its…read morepatients heal... Made an appointment with Dr.Dent to have an ear exam for a possible middle ear infection. While on the phone with the receptionist to inquire about this type of exam I was informed the fee would "range" and "fluctuate" depending on the service and could be up to $622 but I would be totally "satisfied" with the service provided. The initial consultation for new clients by the way is $289, regardless of what service you receive that's the standard appointment fee for out-of-pocket visits. Went in for the appointment ( which took only 20 minutes by the way ), Dr.Dent seemed nice enough, scoped my ear canals (quickly), and confirmed it wasn't an ear infection, and sent me on my way. The whole process felt a tad transactional... less about finding answers and more about moving on to the next patient. I guess that's just the standard with most medical practices nowadays. At the front desk, I was billed the full $622. For a 20 minute exam! I paid the bill and went home feeling a bit swindled. Still shocked by the pricing, I called back the next day to ask for a breakdown. $289 for the new patient fee. $333 for the scope. A play on numbers to say the least. Other ear practices charge $150-200 MAX for this type of exam... When on the phone with the receptionist, I was told maybe Dr.Dent would help with a reduction due to the current financial times... Unfortunately this was not the case, I was forwarded to their financial office who basically dismissed my request for assistance and told me the fees are set as they are and there's nothing they can do to help... nothing at all, not even a reduction in the fee despite me being NOT satisfied with the service. Honestly, so disheartened by this practice, not just for the higher than standard pricing, but for the lack of heart in general. I wouldn't recommend them to anyone.

Photos
San Diego Ear, Nose & Throat Specialists - Lobby

Lobby

San Diego Ear, Nose & Throat Specialists - Beautiful painting

Beautiful painting

San Diego Ear, Nose & Throat Specialists - Dr. Matthew Hirsch

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Dr. Matthew Hirsch

HearingLife - audiologist - Updated October 2026

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