this business only gets three stars due to the fact that the hearing for Life hearing aid side of this company is great Doug is awesome he takes his time to explain things the reason it gets only three stars and if it was up to me would only get one star is for the audiologist specialist that is only available on Wednesdays and after my traumatic brain injury I had issues with hearing and processing the sounds that I hear and the words that I hear and once we established that despite me getting a hearing aid in the ear that I can no longer hear out of that it was an audio processing disorder I made another appointment with this audiologist which I had already had one previously and she did nothing she allowed us to walk into her office just to inform us that she could not refer me to anybody and she knew of no programs that could help me and this is a specialist who know who I'm paying God knows how much to he's only available one day a week and is the go to specialist for audio processing disorder so basically I left empty-handed after it taking 3 months to get the process complete this company seriously needs to find a new specialist because if I'm paying for a specialist I expect them to care about my problem I'm dealing with not just see me as a number read more