I have been a patient with Chiro-one since 2020. My first treatment plan went well with Dr. Burney…read moreD.C. I came in barely able to move my neck, and within 6 months I had full range of motion. This was a positive experience, so I decided to use them again for a shoulder impingement injury because it was draining my mental health.
I was not enjoying things I used to enjoy because I was always in such discomfort. I tried to rehab on my own to save money, because I was not comfortable given my financial position to pay another $2000. I ended up hurting myself during my at home rehab, and drove straight to Chiro-one out of desperation. Even though my insurance would not cover the visits, I decided since my first experience was so positive, I would set up a long term payment plan.
Dr. Burney D.C moved on to a different Chiro location the day after I signed that contract. If this would have been presented to me during my initial exam with Dr. B, I would have had second thoughts to begin with (this is probably why he did not say anything). I went through about 4-6 weeks of rehab, about 8 visits, without any improvement. The care was certainly different once Dr. B left. I am at Atletico now and I showed them the exercises they had me doing for my injury and they were baffled. My program was not updated once the entire time, and the place was always overpacked. It was 3-4 people per assistant, and you would maybe get 5-10 minutes of personal treatment.
My good friend since I was 9 years old suddenly passed, and the depression I was feeling was intensified so bad that I had trouble getting out of the house. Then about 6 weeks later, I had to have sudden Knee Surgery because my knee was so swollen that permanent damage was possible if not acted immediately. I then was stuck at my house unable to move without help for 2 weeks. It was a really tough time in my life.
When I came back I was told that we took away your remaining 27 visits, but here is another $5,000 plan for 36 visits... I was stunned they would do this to a patient after I've paid $4,000+ since I started care in 2020. I even explained everything I went through, but the staff told me if it was up to them they would give me my visits, but the business they work for does not care about anything other than the contract you sign. I used 25% of my plan, so that means I might as well have took $1500 out of the bank and lit it on fire. I don't know about you, but that is A LOT of money that'll have stolen from you. Their reason is if you do not come in for 90 days straight, the remaining care plan is VOIDED and you are responsible for payment still. I just cannot believe this is an actual thing they hide in your contract. Not ONE call/voicemail warning me this was in the contract, because I could have at least scanned myself in to re-set the clock.. They called a few times to ask when I was coming in next, but not a single word about this 90 day policy.
These guys are people we go to when we are desperate to get better, and they took advantage of my desperation in a very unethical way. I've been told by a lawyer there is nothing legally I can do because the contract is the contract, but that this is extremely unethical and the best thing you can do is warn future patients to help them avoid being abused.
I strongly advise you pick a rehab/Chiro that cares about you as a person instead of a dollar sign!!! The financial and emotional stress this entire experience has caused me I wouldn't wish on anyone in my situation. I was just trying to get some help getting back to feeling like normal, but instead they left me worse than I was when I came in for treatment (both emotionally and physically). STAY AWAY! THERE ARE MUCH BETTER OPTIONS AROUND THAT WONT STEAL FROM YOU.
