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    Hearing Aid Labs

    5.0 (1 review)
    Closed 9:00 am - 12:00 pm, 1:30 PM - 4:00 PM

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    9 years ago

    The staff is very nice and knowledgeable. They take the time to explain the details and answer all questions. I recommend them.

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    Ear Institute Of Texas - The Hearing Institute of Texas, a sister company to the Ear Institute of Texas will fulfill all of your hearing health needs.

    Ear Institute Of Texas

    2.2(58 reviews)
    6.3 miStone Oak

    I absolutely loved this doctors office! Everyone was so sweet. The nurses, the ladies in the front,…read moreand Dr.Jackson were incredible! I am fairly new to Texas and I'm very satisfied and happy I found them! When I found out my insurance wouldn't cover this they went on and still did there thing and charged me an amazing price! From $500 to $150! You can't beat that. I will definitely be coming back. - Leander Coleman

    Where's my $50???? This is my second review since my last two appointments on Thursday, May 7th @…read more11:00 am & 2:30 pm. My previous review received a polite "canned" answer about how interested EIT was in resolving several issues but no direct contact information. Had issues with appointment scheduling & quality of services. Briefly I had two appointments- same day 2-1/2 hrs apart for annual hearing test & to see an audiologist to review results. I was six minutes late getting myself, my wife & her wheelchair to their check-in counter. No excuse, I guess, but an ambulance with flashing lights sitting at the entrance, parking lot gridlock with cars leaving & myself & others arriving for their own appts, usual lack of parking & even usual lack handicap parking. Stood at their check-in waiting for clerk who was on the phone explaining to & reiterating "services" that would not be available on their next visit. When she finished her call, she coolly looked at something on her desk & pointed out I was now 9 minutes late to my 11:00 am appointment. My 6 and now her 3!! She'd then said would grace me with a check-in if my wife could fill out their new tablet check in process. I figured my wife of 57years was more than capable of this task & handed her my tablet. I barely got her wheelchair parked before I was called in for my annual hearing test. I returned before she had even completed the tablet which was a questionnaire as if I was a new patient & they had no records whatsoever. Next I returned their tablet to the "same" check-in clerk & asked if there was any possibility of being seen earlier than my next scheduled 2:30 pm appointment. This lady told me "I could sit & see." We chose to leave their totally empty lobby except for one occupied seat. Returned a full 1/2 hr early for my 2:30pm appointment. Checked in with the same "not so cherry, abrupt" check-in clerk and waited a full 23 minutes past my appointment time to be seen.....not by a doctor or audiologist. But, by a lovely & efficient PA-C whose bio by EIT on their own web site does not mention any audiology specifically. Her experience & nursing skills were obvious. Final less than wonderful experience was check out & scheduling next annual appointment. Received only one appointment date & time & inconvenienced that clerk when I asked why. I was told she could cancel it if I wanted. I then foolishly asked for an appointment reminder card. Name is unreadable & I could not find anything that slightly resembles what's on my card with EIT's own listing of providers on their own web site. I did receive an almost immediate canned response to my negative google review about how "concerned" EIT was about "my" issues, but no direct contact info. I have tried for 2 full days to contact EIT encountering no one answering, one "not my job" & several "this number is only for scheduling & hang ups. My wife reminded me that I short changed myself asking for $15.00 as EIT's new favorite number is $50.00 & up for their current fees. It's in their office signage & all their documentation that she saw. Additionally, she reminded me that in her own March 2026 annual appointment, the Check- in clerk stopped her from entering as she was called for the audiology test as she "owed a $50.00 co-payment". The staff member who was doing the hearing test stopped the check-in clerk & looked at their documentation & let the this lady know that they had the "wrong picture" on the account and that it was not a photo of this lady." My wife. a EIT patient of over 10 years, was able to continue to her scheduled test & second appointment with an audiologist whom she had seen several times previously. So let me rephrase, WHERE IS MY $50.00????? I am posting this second complaint because EIT no longer seems to offer medical or customer service and apparently does not care. It's all about the money. Seems like a tragic loss of what used to be an outstanding practice for many years. Where's my $50.00?

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    Ear Institute Of Texas - Dr. Jackson is board-certified in Otolaryngology--Head and Neck Surgery, and has a sub-specialty board certification in Neurotology.

    Dr. Jackson is board-certified in Otolaryngology--Head and Neck Surgery, and has a sub-specialty board certification in Neurotology.

    Ear Institute Of Texas - Our office is equipped for adults and children.

    Our office is equipped for adults and children.

    Ear Institute Of Texas - Ear Institute of Texas is located on the 3rd floor of the Sonterra Oaks Medical Plaza

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    Ear Institute of Texas is located on the 3rd floor of the Sonterra Oaks Medical Plaza

    Hearing Aid Labs - audiologist - Updated May 2026

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