This has been my go to urgent care for years…read more The gentleman at the front desk was VERY rude and condescending. That's never been my experience before. I was not feeling well or at my best and I would have appreciated some grace and kindness. I unfortunately couldn't treated with an alternative medicine due to my allergies and previous treatment but the provider was kind and funny. The MA was empathetic and paid attention to detail.

Usually had decent experiences with the exception of the last year. Medical staff is great but the…read morewait times are crazy now. 2 hours to get seen and not a single person apologized or acknowledged the wait time. And if you need to contact their billing department good luck with that too. Three phone calls at 30-45 minutes on hold each time, and I still haven't been able to speak to a person in their billing department. Pushed the button to get a callback, nope no callback either. Used their awesome website to try and contact them to get a receipt for my FSA card and over a week no response. They also don't update their website. You will go to schedule an appointment and it says no wait time. I went in and was told there were no more appointments for the day and they couldn't see me. Never again.

Today was my second visit with this location. So far everyone has been very professional and…read morepolite, including Roxanne who works the front area and Tina who did my ultrasound on my legs today. Have a follow up next month for results and plan of care for my legs. I will follow up on additional feedback!

Poor communication from staff. Wasted my time and blatantly lied about leaving me any messagesread more

I wouldn't recommend this so called Emergency Care facility. Their staff is awfully rude! They have…read morezero bedside manners and waste people time with their lack of equipment. DO NOT GO HERE!!!!

I was pretty nervous walking in since my insurance is from out of state and I've had issues with it…read morebefore. Michelle (front desk) was EXTREMELY kind, she called insurance company and spoke to someone and got my benefits. Once inside the MA was great then I met Dr. Lyons! What a GREAT Dr, his bedside manner is wonderful. He was caring and compassionate. Will definitely be back (only if I need to)

Great! Very happy. It was 1st time visit to have an annual exam and checkup on an arrhythmia. My…read morewife is a tenured PT and she highly recommendeds this place. My daughters go here too. Minimal wait. Processed quickly. My phone call to schedule my appointment was courteous, professional and quick. I love Dr. Baker, quick to correct she's a nurse practitioner (UIW, and women's college in TX). She is Sharp, concise, charismatic, thorough. I like her because I immediately gained a sense of trust. Blood work, EKG, urine sample, and scheduled a Cologuard poop in a box. Thyroid test is also planned. I'm telling you my life story Because that's how thorough they are. Is yours? No regrets. I've found my doc. Happy!

I hate that I have to write this but I'm so furious. My husband & I have been seeing the PA's at…read morethis office for years & loved them & the office staff is amazing. A few months ago they got two new ones and our normal one left. The new PA Brandi is ridiculous. She's condescending & unreasonable. I saw her a day or two ago and explained to her that I'm losing my health insurance for 60-90 days because I'm changing jobs. She kept wanting to refer me for physical therapy & a clinic...WHAT INSURANCE AM I GOING TO USE?!?!! I repeatedly told her I wasn't going to have insurance & she continued to insist on treatment rather than medication & I get it that's probably better for me but I'm not going to have coverage to maintain it. The previous PA's were amazing & I hate that they moved on because the new ones are terrible!

If I could give zero stars to this doctor I would. Dr. Caroline Hernandez is a completely…read moreunknowlegable doctor and passes judgement on patients in her notes. My first appointment, she was very transactional and very I interested and distant. Only taking to her laptop and barely looking up from her computer sounding like a robot and not personable one bit. That appointment lasted all about 15 minutes and she in that 15 minutes already determined that She will take me off of 2 medications I have been on and one that I have used occasionally and safely for many years without question. In between appointments, I had called for a refill on prescription and was called back and told the doctor will be taking me off the medication and will no longer be filling. My 3 month follow up was just as upsetting and disappointed. I questioned the doctor why I had such a message of she was not going to refill a prescription and she did not have a valid andswer besides it's addictive and blah blah. I was on the lowest dosage and never over requested for refills. Sometimes going months between. Was told I need to see a psychiatrist and made the referral. Later, I was reviewing my medical records for another procedure I was having, I discovered this Doctor noted in my records that I had a dependency and addiction to the medication all off of a 15 minute conversation. When discussing this with the psychiatrist she referred the psychiatrist she referred said the previous doctor couldn't be more incorrect and she sees absolutely NO SIGNS of dependency and said that the doctor can update her records and if she needs to talk to her to reach out. I sent a message to the doctor via her patient portal and asked her to correct her records because I do not want dependency or addiction accusations following me for the future and the doctor refuses to make corrections and came up with some bullshit reasons why it's not as bad as it seems. Dr. Hernandez needs to educate herself more on treating her patients and improve her bedside manner. I will never go back to this clinic. She did no kind of treatments or attempts to help her patient but just passed judgement and refusing treatments that works for the patient in the past.

Dr. Hernandez and staff is very unprofessional. Can't seem to communicate appointments and needs of…read moretheir patients. Getting seen or a Rx refill is like having teeth pulled. Great practice if you never need to be seen! Worst experience ever! Skip this one, save your time. Never gets back to you. Made my first appointment in August 2016 after moving to the area for a basic woman's well check. At appointment gave my medical history and explained my needs to the examining RN. Was advised to schedule the Pap, mammogram and blood work. That appointment was not communicated, showed up and Dr didn't know why I was there. I was sent to get the mammogram and blood work outside of the practice and was rescheduled for the pap. I got all my exams done and scheduled my appointment for the pap. Was called a day before appointment and was told I needed to reschedule that the Dr. Would not be in. Ok rescheduled, at this point I'm frustrated it's nothing big getting this done but it's has taken months at this point. Go in for 4th appointment and am told that they tried to call to reschedule yet again that the Dr wasn't in. 5th appointment just a week later and I'm not on the books. ARE YOU KIDDING ME? I'm finally seen only took 6 months to have a normal pap done. Trying to get a simple Rx refilled is pulling teeth. Hardest practice to work with. You will have to be assertive and be demanding for the simplest things. Thank god I'm healthy.

I started seeing Dr Nieto after my wife recommended her. I've had all positive experiences so far…read more I would recommend her also.

She was selected as my PCP by my insurance. I got the run around for a week and then they told me…read morethey were not taking new patients with my insurance. Thanks for wasting my time! Its really ashame, I could walk there!

I am pretty happy with this clinic for the following reasons…read more I don't have to pay or get validated to park. I can get in to see a PA if I want. Refills are a bit easier here than other clinics. Close to home But I don't feel like anyone here really cares.

Great visit Dr, Kelly is awesome. Very kind and explained everything I needed to do to get better…read more I really appreciate my conversation with her. Made my day .

I always come here for urgent care with my kids and family. We have tricare prime and I've never…read morehad a problem with my insurance, and never had to pay. The service is so fast and there's never a wait. I'm always in and out in less than an hour. Staff is very friendly. The atmosphere is very clean and welcoming. The NP was AMAZING with my 1 year old. She took her time and made sure that the visit with her didn't traumatize her and tried her best to make it fun so she wouldn't cry. I'm definitely happy with the care I've received here several times and will continue to keep coming back!

The staff was very polite and understanding of me explaining to them whats wrong. They did a few…read moretestings but we both knew it was just a cold but for my job purposes they did tests. Best Urgent care i've been to, they were very quick with getting me in and out as well I was only there for a little over an hour and thats only because my tests took 20+ minutes for results. They also offer water, tea, and coffee in the waiting room!

If you like sitting and waiting for a Doctor for at least an hour this is your place! I fired them…read moreafter sitting for an hour! What a crappy way to treat a patient! I guess our time is not as valuable as the doctors time! Fuck them!

Dr. Esquivel's nurses and entire office are so great! They are always friendly, helpful and…read morepositive energy. Thank you Dr. Esquivel for your care.

Cannot get through to the office, the mail box is always full, they do not keep accurate records,…read morethey show I haven't been there since 2018 when I was there in Aug 2020 and treated for Covid, the doctor does not remember his patients I guess they are too busy to try to get out of there at 3:30pm. I will not be going back.

I became a patient of Dr. Garcia about 5 years ago. I was new to San Antonio and he was one of the…read morefew doctors accepting new patients under my insurance. My OB had directed me to follow up with a GP regarding postpartum depression so that I could continue on a low dose anti-depressant. Dr. Garcia's scheduling is still a little confusing, and I was told several times that he would only see me during Thursdays when he allows walk-ins, and only if I got there when the doors opened at 8 am. Every Thursday there is a line of walk-in patients lined up down the building before 8. My last visit (winter) I got in line really early, only to have other patients skip me when the doors opened because "I got here first, I was just waiting in my car because it was cold!" I saw Dr. Garcia every six months for a check up and to refill my medication. Sometimes he would request a blood sample to send off for labs and bill it as the annual well check visit. I never received results for those unless I followed up during my semi-annual visits. The Phlebotomist always had a hard time finding a vein during blood draws, even though I have never EVER had issues with any other medical professionals. Each time she would insert the needle in my arm, she would then twist it around for a few minutes "trying to find the flow". And then proceed to squeeze my upper arm up and down once the blood started draining. It was a very painful process, and always made me feel sick after. She said that was normal with her patients... A few times my prescription wouldn't get filled during the day(s) after my appointment, and I would have to call repeatedly and get the run around from his staff. My pharmacy was well aware of how difficult it was to get something called in from that office. But being on an SSRI medication, you CANNOT miss doses. After having a difficult time this past month with his office and not being able to get in for a check up during walk-in times, I wasn't able to get my prescription refilled on time. Thankfully my pharmacist gave me a 7-day extension, and my son's GP was able to get me in the next day. I was able to get my medication refilled with no problems through our family doctor. I will no longer be a patient at Dr. Garcia's office moving forward, their office is the least efficient I've ever experienced.