The audiologist was very professional, what spoiled my experience was the office staff. I made a…read moremistake with some forms, and she made me come in again, because she thought I was trying to pull a fast one. Thanks for the insult, not every place thinks you're a criminal because you make a mistake. Yes customer service is great....until you have made the payment, then no answer to change of appointment requests etc. They did not include the cleaning utensils, which the audiologist said was very important. Perhaps I'm expecting too much for a $5,000+ purchase. Three years from now I will be going elsewhere, anywhere else will be a major improvement.

I was disappointed by the office staff attitude...she was unprofessional and defensive. She started…read moreraising her voice at me when I was explaining my situation. Not once did I raise my voice or showed any anger. Her face and chest started getting red. On top of that, she wasn't considerate as she started talking to me while holding my hearing aid (when fully aware that I wouldn't be able to hear anything without it). You work in an audiology clinic, it's common sense to give back your clients' hearing devices when you're trying to have a conversation with them.

I went to the Markham location for my checkup and cleaning of my Widex hearing aids, which I had…read morepuchased through Salima at the downtown location. Yazna, the audiologist, did an excellent job. She was courteous and professional. My hearing did improve after my visit. I would wholeheartedly recommend her services. The reason I went to the Markham location was because it is closer to where I reside.

We brought in an elderly person to get a hearing aid. Very…read morenice, sweet and professional staff. Salima is just excellent! The level of service is outstanding!

When I was a child up to my late teens I came here and they were very helpful with all my needs for…read moremy hearing. As well Nick and Chris were excellent in the level of care provided.

When my daughter was born I could tell someting was wrong when she was around 3yrs old. She needed…read moreto be close to the TV or radio to hear it. We took my daughter to Union Hearing when she was almost 4yrs old. Nick and Chris were both great and explaind all they could about what was happening with my daughters hearing. They are very kid friendly, and work closely with everyone involved. I went from being a worried and upset parent to feeling great that there was a company like this with these two guys out there for my child and to help her hear again. She has been going to Union Hearing for her whole life and gets treated like family. Once a year Nick and Chris also held a fundraiser charity event to help kids who were less fortunate and could not afford hearing aids. They were givng these kids a chance to hear for the first time. Now my daughter is 24, College graduate and Manager at local Bakery in Pickering. She has plans to get married at the end of this year. If it wasn't for Nick and Chris and Union Hearing in the beginning, I don't know what would have happend or where she would have been today. If you or your children have any hearing issues, these are the guys to go see. I can't thank them enough for what they have done. Keep doing a great job!!!!! K. Canam Pickering, Ontario Canada

Contacted the Mississauga branch and my experience was very positive. Initial visit for testing was…read moreperformed on time and professionally conducted. The meeting with the audiologist doctor (Maha) was reassuring, not hurried, and complete. They went the extra mile to ensure that an insurance related deadline was met in time. Highly recommended.

Been going here for over 5 years. Never great service but this last time...Horrible service. Left…read moreme waiting for 45 mins. No check in. No apologies. Do not use CHS. Use boutique clinics where people care about you. They do not care about you at CHS. Had enough finally.