This Healthy Planet location looks updated, fresh, and clean, and it's easy to shop. What I didn't love was the customer service.
I went in to buy protein bars, and there were signs that said "Buy 12, get 15% off." When I brought 12 to the counter, I was told they weren't part of the promotion. I explained that I saw the sign, but instead of helping clarify which brands were included, staff just told me "not these ones." The signs in the aisle only say "selected brands included," but they don't list which brands, so it's confusing for customers.
In the end, I paid full price and suggested they update the signage, but it wasn't acknowledged. I wasn't trying to be difficult -- I just think clearer signs and more helpful guidance from staff would improve the shopping experience. read more