100% turn around, was contacted by Yanira Ponce to address my issues, see showed concern and immediately and professionally delt with my situation. I have seen changes with the staff and haven't had any more problems . Yanira showed much kindness and i really appreciate all she has done for me.....Great job!!! Thank you.. read more

Since walking in on crutches I have received excellent professional care and attention. The front desk was efficient and informative. Initial consultation with Dr Morales was clear and to the point. X-Ray team were caring and sympathetic of my pain. Nursing team were innovative in finding the best way to immobilize my leg. Next day I saw Dr Kim. He was friendly, informative, caring, and professional. In discussion with the Healthpointe Manager, Yanira, he did everything he could to get me to the right surgeon as quickly as the system allows. Yanira was extremely helpful and used her professionalism and knowledge to get me CT scanned and in front of the correct surgeon as quickly as possible. I can not recommend this Healthpointe location and Staff enough. read more

Well its a new year and again Im getting fast, friendly, service, from Jackie. Dr . Lueng carsfully reviewed my issues and current complaints to develop a treatment plan I can live with for my issues. Check out takes a long time but they are all friendly and helpful. read more

Healthpointe - Orthopedists Near Me - Temecula, California

Very friendly staff, awesome environment, very nice place, will return every year for dot medical examine and also they are the cheapest in the whole Temecula area, ++ read more

Avoid if you can! I called to make an appt. I have a PPO so referral was not necessary. The "new patient coordinator" took all my information and told me she needed to verify my insurance and I would get a phone call with in 24-48 hours. I let her know I work for a doctor's office and would I be able to fax her my insurance eligibility to be able to schedule sooner since I was needing an appointment sooner rather than later. She told me she had to call the insurance for benefits/eligibility and she'll call me back 24-48 hours. TWO WEEKS later still nothing and I had to call them. I asked to speak with a supervisor; however because the "new patient coordinator" didn't need any of my information or actually register me they didn't have me in the computer and therefore they wouldn't let me speak with a manager. The gentleman in the call center was sweet and understood my frustration. He transferred me to the Temecula office to schedule. At that time they were trying to give me an appt another 8 weeks out. I asked her if there was anything sooner and I was willing to drive to another location. The girl on the phone was rude and said the dr travels between offices. I let her know I was going to hold off on scheduling right now to see if I could get sooner due to my issue affecting my work. She had a smug attitude and said good luck with that. I finally gave up and just hung up. Pretty discouraging. Working for a dr office, it's unfortunate! I'll pay out of network or out of pocket before coming here. read more

As i have stated before healthpointe physical therapy is the best. They will push to the limit but never beyond. I believe they truely care about each and every patient. They want to get you back to normal. 5+ stars for them. The health care side is another story. Every time i come in on my appointed time (on time) i sit and wait and wait and wait. Today took has been no exception . Over an hour now, JUST got out of the waiting room. Now I sit in the exam room WAITING. As always the staff is great and apologetic. I wonder who is responsible for scheduling? Is it over booking or slow dr. Frustrating. I would like to give the health care side a minus one star but cannot. They need to realize my time is important also. Just a quick time update now its been 1 hour and 25 minutes still no doctor. read more

I have to say this was a very good experience for me. I didn't have an appointment and just showed up with no authorization at 9:40 am. All of the staff was friendly and smiled when I came in. They were very nice and had me fill out some forms since I had never been here before. I had no authorizing paperwork so they called my work and got the okay for treatment and evaluation. I was seen by Dr. Hewitt and cleared to return for work. I was done and out of the office by 10:20. It was nice to see people who seemed to like their job and were friendly for a change. I would definitely go back if I am unfortunately injured at work. read more

Called to CONFIRM an appointment. Waited on the phone in a que position of 18, then to 11, then to 8th to 3rd and then to 1. Once the phone ANSWERED, the female on the other end FINALLY said "Hello". I said the same and then the Hello game AFTER she said "YES"... Reading the reviews seems like this will be a disaster in the making...will update AFTER my SCHEDULED appointment tomorrow (04-02-19) of their service and professionalism.... read more

Horrable Bed Side Manor... Negligence during testing...then Dr. Pierce was a NightMare would not listen to what I had to say nor cared to even help my situation... Was basically told "I don't know go some where else" would never recommend this place for any care... read more

2 weeks later, Service! better! received phone call from Healthpointe "quality control". gentleman introduced himself and made inquiry if the issue had been resolved. it had, but by my own means. had i not written the 2 star yelp review, i wonder if i would have gotten a call. maybe, but the phone call came 2 weeks late none the less, everyone screws up. its what one does to clean up one's own mess. the medical bureaucracy at Healthpointe seems pretty big. but at least they strove to clean up after themselves. i will continue to be a patron at Healthpointe although constantly late seeing patrons at appointments, i have found Healthpointe staff to be very effective dealing with the nightmare of healthcare insurance bureaucracy. over and over again they have waded thru the briar patch of health insurance to help ensure i get even generic prescriptions filled of particular note, my complements to Christian in the Temecula office. thank you for your diligent and caring work! read more

I've never been to a doctors office this bad! My dad who cannot stand sit or lay waits in pain and at the most 2-3 hours. It's very frustrating and the communication is horrible. We have to come here cause its under workers compensation. If we had a choice we would obviously be at a better office. BUT, We do love Dr. Allen. He's very sweet and we haven't even been able to see him cause of personal reasons. If this was based on him I would give him 5 stars but this office (most staff) gets 2 stars. read more

Today I went in and spoke to Yanira ponce the office administrator in regards to some of medical records. She went out and beyond to print everything for me to take to the new office I'll be seen since her office don't take my ins anymore. She was very kind,understanding and very helpful. She's helped me in the past with other issues I've had. She's awesome! Thank you so much Yanira for all your kind help read more

HIPPA VIOLATOR ON THE PREMISES! One star because the staff and scheduling an appointment was no issue. My husband had an appointment with Dr. Edward Chappel today and he was not happy whatsoever. We had previously seen Dr. Spicer in Menifee for a consultation, who was highly recommended & he had also recommended back surgery for my husband, but due to Dr. Spicer being out of network with workmans comp, we had to go elsewhere. My husband had an appointment to see Dr. Chappel and he does not have good bedside manner. I was on the phone on speaker while my husband was at his appointment, and as the Dr. recommended no surgery and possibly getting epidural shots, I then started to ask a question as to why and then expressed our previous conversation with the last Dr. and he kept speaking over me and cutting me off. He also went on to say that the previous doctor we had seen (Dr.Spicer) was probably not a neurosurgeon (which he is) if he had recommended surgery because he would never recommend surgery for my husband situation. My husband asked him had he seen the MRI on disk, Dr. Chappel said he didn't need to see it as he had notes! What the heck??! He proceeded to say that he sees patients like my husband all the time and everyday, the Dr. then tells me, while on the phone, "you can't see this but I'm showing your husband the list of 30 people I have to see for the same issue today" AND PROCEEDS TO SHOW MY HUSBAND THE LIST!!! HIPPA VIOLATION!!!!!!! He basically said my husband needs to do yoga, work out, take Tylenol extra strength, alternate with Advil, hot & cold compresses, back stretches 4x a day. That's all good and dandy BUT WE HAVE DONE ALL OF THIS THE LAST TWO YEARS to include chiropractic appts and acupuncture appts as well. Only thing he will be recommending is an epidural shot but the proceeds to tell us he suggests seeing one of his friends, another Dr. he trusts, to get a third option. NO THANKS!!! We can do our own research and find our own Dr. to get a third opinion. I can't understand how this Dr. would recommend all these things without ever looking at an MRI. Maybe he's no longer confident in his surgery skills. Either way we are on to the next! read more

Doctor Kim was great but afterwards it's took the front desk staff 45+ mins to reschedule me . They sat behind the desk and needed two people to figure out what to do for one person. The rescheduling took longer than my actual time with the doctor. Get yo shift togather read more

I went last week to see Dr. Nick. Unfortunately he was backed up with patients and the staff asked if I'd be willing to see a colleague by the Name of Dr. Morales. My appointment was quicker . The staff is amazing always joking with patient's. Which is a good thing getting you to smile, especially when your not feeling well. Dr. Morales was very young. However, don't be fooled because his bedside mannerism was off the chart. Very compassionate, understanding and attentive. He asked how was I feeling and medications I take . He asked if they were working any complications and would I need a refill. They also tried to get me out quicker do to current epidemic. The staff was on top of the sterilization of everything and even offered me pretzels and water fwhile I waited to be discharged. I can not emphasize how well this facility is ran. I just wish that more Dr.s Offices would take a page from there business. HealthPointe staff is always compassionate when dealing with there patient's. That's why I gave them a 4 out of 5 stars. Keep up the gr8 work HealthPointe and see you back soon. read more

Dr. Chiu in physical therapy is an asset to Healthpointe. He is a true professional who definitely helped me through my injury. He takes time to find out exactly what your problem is and works with pressure points to help alleviate pain. He is extremely conscientious and diligent. I would definitely recommend him! read more

Dr. Culver is great, but the staff here are clueless. I had surgery scheduled-- they made me come home early from a Thanksgiving trip so I could have a pre- op exam. Had to drive to Perris at the crack of dawn as the Temecula Dr's. were on vacation. I show up, they tell me there's no doctor to see me there. WHAAAA???? Had to have the surgery all the way up in Lakewood near L.A. and had to arrive at 7:30 am, so I had to get a hotel room the night before. They didn't actually put me out until noon. I schedule follow ups and they call me asking me to make an appointment for a follow up. The right hand has NO idea what the left hand is doing here. They removed my stitches, then gave me no bandages to change the dressing so I had to go to the drugstore on crutches and get some. You always have to wait way past your appointment time. At least I am looking forward to dealing with the physical therapists, who are wonderful, especially Gil and Kellan. **** for the doctors * for the office staff ***** for the ptherapists. read more

I had a follow-up appointment for today that I scheduled weeks ago at 11:45am. I showed up at 11:30am. After observing a steady flow of traffic and patients coming and going, I started to get a little antsy as 12:45 rolled around and then 1:45 rolled around. I asked the lady up front what was going on and she said I was "next". "Next" never came and I finally told them I was leaving and that it was very frustrating to wait over 2 1/2 hours for a simple appointment and left at 2:15pm, yes 2:15... They called me 5 minutes later as I was approaching the freeway to come back because the room was ready for me. Really???? So I could wait at least an hour more in an enclosed room??? I am a very patient and understanding person, but today's scenario was totally unprofessional and uncalled for. I refuse to go back to this place again, even if they give me another doctor. If I could give zero starts I would!!! read more

Worse front office! Always mess up billing, wait time is horrible! They overbook Dr. Nick , whom is a good dr. Came to my appointment today and they say it was rescheduled by me, which I never rescheduled, I have chronic pain, RSD, now the front office says I owe a December payment of $120.00 , which I pay every month, i paid $240.00 today to avoid any discrepancy and will check my receipts when I get home. read more

great job healthpointe! keep up the good work!

Every Staff member at this Healthpointe facility has been very professional and caring, but I cannot say enough about Yanira Ponce and the time and effort she has given to my healthcare! If there's an obstacle, she finds a way around it (and there have been many thanks to a poor worker's comp program)! She has helped me tremendously, and she truly cares! The facility itself is immaculate, so I highly recommend Healthpointe after my 6-month experience. read more

yanira ponce was extremely helpful in my process of getting my paperwork and reports handle !

Wanted to thank Dr. Leslie Kim for the multiple surgeries that he has performed on me since 2012 to present. I have had a left elbow tear which he had repaired with hardware, back in 2013 and a right rotator cuff surgery with Hardware that was performed 2015. I highly suggest this doctor / surgent I looked him up on Google and was very impressed with his medical background and he has over 40 years of experience. In the near future I have two more surgeries with him both hands carpal tunnel. A few weeks ago I sat in the waiting room and heard a patients complaining about the time, I would rather wait that extra hour and have someone professionally give me advice and perform a good solid surgery that will repair the problem. Yes sometimes the wait is a while but I would rather have a doctor that's going to spend 20 to 30 minutes over the office visit, communicating with me on my problem along with suggesting ultrasound X-rays and MRI. Along with the physical therapy. I give this doctor five stars and highly recommend him regardless of the time I wait. Thank you very much Dr.Leslie Kim with Aloha Wendy Sanders.... read more

Before starting my review on health pointe I want to say that I switched to them because I had a horrible experience with the last place I was being treated at, specifically with getting my referral. I know workers comp can be a lengthy process but the staff at the last place I went to was horrible! I didn't want to deal with them any longer so I asked to switch to healthpointe to finish my workers comp back/ spine appts. With that said the staff at health pointe gave me an appt right away. I was referred to a spine specialist by Estela. She was very informative and got me my appts right away! I recommend all the services here at Healthpointe! Keep up the great work! read more

I was so impressed with the level of care and attention they gave to our workers comp case. Dr. Kim was so professional and was on point with our concerns. We were even given an interpreter to help us fill out the proper forms. Keep up the excellent work. read more

I work for a company that obtains medical records from Medical Facilities all over the state. Because of this, we are in contact with hundreds of Medical Facilities every week, some of which are less than cooperative or helpful. I have never used Yelp for writing a review for any of these facilities. But, recently we found ourselves in a pickle and we explained the situation to Joshua B. and he went above and beyond to help us out. I was very impressed that he was so willing to go out of his way to help us out, even though he didn't have to. Because of that, I felt that I should publicly thank him for going the extra mile. read more

Yelp is a JOKE!!! I wrote a positive review of Healthpointe but it never showed up. This is a second one and I hope people will see it. Healthpointe is a good business. Contact this "YELP" if you want to see my review,because stinking Yelp's software filters ALL my reviews out. read more

I can not describe to my fellow yelpers how upset I was today waiting to get a physical!!!! I waited over 2 HOURS to be seen and once back my exam for 5 mins... The desk girls were not really nice. But the doctor and nurse that brought me back was nice. Overall a very long and stressful day. read more

If I could give a lower rating I would. The staff there are very rude and have bad attitudes. Never will I step foot back to this medical clinic. I had called the place regarding my medical records and was told they would be ready to go when I got there by Desiree. They never once said I would have to pay out of pocket and if they did I would have never gone in the first place. Once arrived I let the receptionist know what I needed. She goes in the back and later came out and lets me I have to pay $25 dollars for the results (which Is BS) and that there's no one by the name Desiree and I must have spoken to someone else. Mind you the receptionist was already having a bad attitude to start off with which I didn't care at the beginning but as the situation escalated I couldn't hold back my anger so I started giving it right back. Once I paid, I spoke with the manager in charge but to my surprise she was just as bad. They really need some work on customer care. Very disappointing. read more

I have been going here for my Carpal Tunnel injury about two months now and the staff is very friendly they always make sure they asked me if I need anything to drink while waiting for the doctor. read more

The front desk people are great! Mara, Valerie and Ana are always friendly and helpful!