I have been a loyal customer of Shoppers Drug Mart for close to 50 years and have never complained…read moreabout your service or practices, which are generally very good. On Jan 14, 2026 I had an extremely unpleasant experience the CF Richmond Centre store in BC. I bought 2 Oral B io series toothbrushes that were on sale, paid by debit card but almost immediately, realized that I should have paid for the toothbrushes by credit card. So I went to the back of the line and when I came up to the cashier, I asked that the purchase of the 2 toothbrushes be reversed so that I could pay for them by credit card. When I explained that I had made a mistake and wanted to pay by credit card instead of debit, the cashier first told me that I would lose all Optimum points associated with the initial purchase even if I were to buy back the same items immediately. She strongly discouraged me from changing mode of payment. She highlighted the points on the receipt to emphasize that those points were a "one time only" reward and would all be lost even if I were to buy the same items again. Then when she rung up the items for a second time, she stamped "Final Sale" on the receipt. I'm at a loss to understand her actions: Why would the same items paid for by credit suddenly become a final sale. I find it to be incredibly sharp practice for your cashier to take unfair advantage of a customer's mistake particularly when the mistake was discovered almost immediately. All these transactions occurred in under 6 minutes.

I was in Vancouver for one night, next day, I was boarding Alaskan cruise for the inner passage…read morefrom Vancouver to Anchorage. I had a chronic problem right before I was scheduled to leave before I could get my prescription filled. I had to be on the plane or my flight. I arrived late afternoon and found out that the pharmacies if you have a chronic condition and you pass the interview by from the pharmacist, they will issue a prescription and fill it. The pharmacist I spoke with was intelligent articulate and interviewed me. I satisfied the guidelines for this service. She issued me the much needed drugs and gave me some advice. It was a wonderful experience. It solved my problem in two days and I enjoyed my trip. I also did some last-minute shopping in the store and it was a great experience.

I have been Continental Pharmacy for 10 years, however, I never write them review. How could I…read moremiss it? It's right beside Continental Medical Clinic. The head pharmacist is the owner, he is friendly, patient, efficient and professional. He would explain the over counter supplements/pills absorption and different. He is knowledgeable and helpful. The dispending fee is very reasonable even cheaper than shoppers/London drugs n etc.

This pharmacy has very good people working in there. They are friendly, courteous and welcoming…read more Always welcome me with a smile. On top of that they understand what customers want, quick and efficient service. Prescription Drug places are suppose to be a in and out service, not wait for 1 hour to come back to then line up again to pick up medicine. They've been my go-to pharmacy since. Keep it up!

I usually don't go to Chinese Pharmacy coz I doubt about their professionalism…read more I can proof it at Ackroyd Pharmacy here. When I walked in, there were few customers at the counter and they're all speaking Mandarin loudly. I could hear what they said and I found it's lack of privacy!! Unfortunately, I couldn't speak fluent mandarin and have to speak in English. The lady didn't ask me to wait and get somebody to help me, she just turned around to ask the other staff can you talk to her!! Such service and lack of privacy pharmacy! No comment! If you don't think this is an issue, pls feel free to go there coz they offer coupon (8-10% off) when you purchase prescription. The coupon can be used for any supplement purchase or over counter prescription purchase and some conditions apply.

I have been in Canada for over 40 years and I have gone to many pharmacies, from drugstores, to…read moresuper markets to Costco. I have tried them all. All of them paled when compare to the service rendered by Ackroyd Pharmacy. Ackroyd simply is the best of them all. They take time to explain the dosage and possible side effects of the prescription and is extremely patient in listening to your questions and give you the answer that you are looking for. They are very professional and will go out of the way to solve your problems and concerns. One time, I was going out of town and ran out on my regular prescription. I was in a bind as I could not find the time to visit my GP. They took the initiative to contact the doctor and had my prescription filled in time before my trip. All it take was one phone call for me to the pharmacy. In a word, they are just very helpful. Jessica is the pharmacist that helps me most of the time. Her attitude and professionalism is the best I've ever come across, bar none. Having said that , there are times that I had been served by others and I must say they are just as courteous and helpful. Finally, I should mention that the prescription fee that they charge are no more than that of Costco's and you get a free daily newspaper. I highly recommend this Pharmacy to anyone that appreciate top-notched professional service.

Organized store with random sales and friendly staff. Quiet at night good time to shop when it is…read morenot busy and crowded. You can get free 2 hour parking by scanning the indigo QR code and adding your vehicle plate number. Store is well lite and clean

A female employee came to us when we went to another self check-out machine because the one that we…read morehad been using was not responding. She looked at us oddly and we told her that the machine was frozen. She seemed not to understand what we said. She asked us if we used a physical card for LD Extra, and she said it was good that we did not use a physical card for LD Extra because some people do that. We were surprised to hear that because there is not a points card for LD; the staff and the machines usually ask for our phone number. She was confusing and did not know about the rewards program. If she was helpful, she could have checked that machine before she questioned us. This is not the first time that the self check-out machines wasted our time; the self check-out machines at this LD always had problems (e.g. it showed 'Call for attendant' when we did not press the button; it did not go to the next screen after we pressed a button on the screen (it just kept spinning)) and there is always no staff available at the self check-out area for assistance.

This Pharmacy is inside the Parker Place mall, right next to Parker Place Medical Clinic…read more Super fast service for a small pharmacy. I'm so impressed. Most of the staffs there are friendly, knowledgeable & professional. A few months ago during the flu season, I had a very bad sore throat, my family Dr. prescribed me a kind of antibiotic. I went to Ricmond Costco, it's out of stock; then I drove to Super Store, it's out of stock. I thought I was going to die without any medication. =P Then I finally thought of this little pharmacy at Parker Place, so, I googled their phone number with my phone and I called them. I didn't want to drive all the say, and get a 3rd "OUT OF STOCK" response. I always remember, the guy over the phone told me: YES, WE HAVE THIS MED IN STOCK!!!! This is what you call.........Reliable. =) Walked out the store so happy even when I felt so sick at that time. I will go back for sure!!!

This Pharmasave is the only drug store in Aberdeen Centre. It's located on the first floor near…read moreDaiso. It is very small, but it has everything you need for a headache, cold or sudden tummy ache (should you over-indulge at the food court). They have some middle range skin care, but that's not really what the main draw is here. The main draw would be the pharmacy. The staff speak Mandarin and English, not sure about French. Prices are only slightly higher than larger drug stores. I paid $18 for a bottle of 30 Advil Sinus & Cold Tabs. Seemed just a couple bucks more than usual. A life saver today when my daughter got a sinus headache... 14/30

This is as no frills as pharmacies go (check photos) ! Flipside is you do pay a bit less for your…read moreprescriptions here . Bet drugs , generic or not , cost about the same everywhere and it's usually the dispensing fee that makes a difference . Correct me if I'm wrong but LD charges like $10/Rx so if you have a few to fill it really adds up . We've been coming here for vaccinations and they're efficient and helpful enough . Parking usually available right in front of store .

From the owner: Compression stocking fitting, Medical review, Full service immunization, Diabetic meter training…read moreas well as insulin injection technique,

I still come here now and then because it's convenient and they usually have what I need, from tech…read morestuff to snacks and pharmacy items. The store is pretty clean and organized, and there's decent parking in the plaza. But... is it just me or does it always feel like the staff are "lowkey" following me around the store? It's not super obvious, but enough to make me feel a bit watched while I'm browsing. I get that security is important, but it can make the shopping experience feel a little uncomfortable. Other than that, service at the checkout is usually quick, and I've had a few helpful interactions at the electronics and photo counters in the past. Still debating if I'll keep shopping here regularly or just order online when I can.

Many people I know love London Drugs (the chain, in general), and they all adore this particular…read morestore: it's large, clean, well-organized, well-stocked, well-lit and easy to navigate. So if you like LD stores in general, no doubt you will really really like this specific store. And I admit, there are other advantages to this site. This store is located in the Ironwood Plaza, which is a swell outdoor mall, with some really cool shops surrounding it. You could do all your errands here without leaving the mall (there's a huge Save-on Foods grocery store, A phenomenal BC Liquor store, a huge Canadian Tire across the lot, and lots of cute restaurants, and some medical clinics, etc.). The parking lot is huge, too, and free, so there's never a problem driving here. For me, though, I'm not a fan of the London Drug chain. I find their prices higher than any other store selling the same merchandise (and that says a lot, as Vancouver prices are crazy high, compared to every other city I've lived in). And to me, price points rank up there in how I rate stores. And in this particular store, the other day when my kid ad I visited, we walked up and down the aisles looking for some specific items, and there were no employees on the floor to ask for help (if there were, they were in hiding). We went to the cashiers to ask for help and the few that were there were busy ringing up customers and they didn't look up at us as we stood by for a few minutes. It was not good. After spending about ten minutes in the store wandering, we left without buying what we came in to get. Another disadvantage lies in the logistics of leaving this parking lot. There are no traffic lights if you're exiting on Road 5 (by the Starbucks), or at some other exit points. And if you're clueless like I was when I first visited this mall, on a weekday at 3pm, know that you will NEVER ever leave this lot and you will grow old and die in your car waiting to get out of the Ironwood lot. No exaggeration. (Note: only visit on a weekend or super early or super late on a weekday. Or else!). On a side note, I WILL add that I DO like LD for photo development. I always order my prints online and pick them up in their photo departments. They are great for that!

Fast helpful service, and good advice. A chair in the pharmacy area would be a big plus with older…read moreclients.

I have ordered in the past without problems. This time I ordered a med from India and customs held…read moreit for a while. Then the post office in Naples, FL did not deliver it but they wrote they had tried to deliver but I wasn't home (a falsehood since I had been home). They left a card saying they would deliver the next day, which I filled out and went to the post office immediately so they would get it. The next day I stayed home all day and they never delivered again. Then I went to the post office annex by me and they were closed. They sent the package back to India!! I did not get the medication. I did not get a refund of over $150. I am sure Mark's Marine made some profit on this and I should at least get that back since I got nothing else but no benefit and no medication. I would not order from them again. Why did they demand my signature to deliver- that was stupid. Just leave the package. If someone steals it I'm no worse off than I am now. What terrible service. Use FedEx or Ups or DHL but not the stupid US postal service (looters).

My mom went there around noon yesterday. The staff told mom that, their surgical no.2 mask $65 +…read moretaxes for 50 pieces will arrive tomorrow. So, my mom went all the way there with an hour drive. Its end up, another staff (the one who work on Sunday afternoon is not working around 9:35am today) told her, "the mask is not here today. If you want the mask, you need to email us to find out yourself, we will let you know. We dont know when will the mask arrive, we already ordered it from USA. you need to phone us and we will let you know about it. We cannot on hold for you as well" That's ridiculous, they want us to phone them every single day to find out?!

I was in desperate need of a cyro cuff for a torn ACL and meniscus injury! From the moment I called…read moreto ask if they had any to the second I left the store the stAff were amazing! Absolutely a 5 star service store! Thank you Anisha and others