I still come here now and then because it's convenient and they usually have what I need, from tech…read morestuff to snacks and pharmacy items. The store is pretty clean and organized, and there's decent parking in the plaza. But... is it just me or does it always feel like the staff are "lowkey" following me around the store? It's not super obvious, but enough to make me feel a bit watched while I'm browsing. I get that security is important, but it can make the shopping experience feel a little uncomfortable. Other than that, service at the checkout is usually quick, and I've had a few helpful interactions at the electronics and photo counters in the past. Still debating if I'll keep shopping here regularly or just order online when I can.

Many people I know love London Drugs (the chain, in general), and they all adore this particular…read morestore: it's large, clean, well-organized, well-stocked, well-lit and easy to navigate. So if you like LD stores in general, no doubt you will really really like this specific store. And I admit, there are other advantages to this site. This store is located in the Ironwood Plaza, which is a swell outdoor mall, with some really cool shops surrounding it. You could do all your errands here without leaving the mall (there's a huge Save-on Foods grocery store, A phenomenal BC Liquor store, a huge Canadian Tire across the lot, and lots of cute restaurants, and some medical clinics, etc.). The parking lot is huge, too, and free, so there's never a problem driving here. For me, though, I'm not a fan of the London Drug chain. I find their prices higher than any other store selling the same merchandise (and that says a lot, as Vancouver prices are crazy high, compared to every other city I've lived in). And to me, price points rank up there in how I rate stores. And in this particular store, the other day when my kid ad I visited, we walked up and down the aisles looking for some specific items, and there were no employees on the floor to ask for help (if there were, they were in hiding). We went to the cashiers to ask for help and the few that were there were busy ringing up customers and they didn't look up at us as we stood by for a few minutes. It was not good. After spending about ten minutes in the store wandering, we left without buying what we came in to get. Another disadvantage lies in the logistics of leaving this parking lot. There are no traffic lights if you're exiting on Road 5 (by the Starbucks), or at some other exit points. And if you're clueless like I was when I first visited this mall, on a weekday at 3pm, know that you will NEVER ever leave this lot and you will grow old and die in your car waiting to get out of the Ironwood lot. No exaggeration. (Note: only visit on a weekend or super early or super late on a weekday. Or else!). On a side note, I WILL add that I DO like LD for photo development. I always order my prints online and pick them up in their photo departments. They are great for that!

I have been a loyal customer of Shoppers Drug Mart for close to 50 years and have never complained…read moreabout your service or practices, which are generally very good. On Jan 14, 2026 I had an extremely unpleasant experience the CF Richmond Centre store in BC. I bought 2 Oral B io series toothbrushes that were on sale, paid by debit card but almost immediately, realized that I should have paid for the toothbrushes by credit card. So I went to the back of the line and when I came up to the cashier, I asked that the purchase of the 2 toothbrushes be reversed so that I could pay for them by credit card. When I explained that I had made a mistake and wanted to pay by credit card instead of debit, the cashier first told me that I would lose all Optimum points associated with the initial purchase even if I were to buy back the same items immediately. She strongly discouraged me from changing mode of payment. She highlighted the points on the receipt to emphasize that those points were a "one time only" reward and would all be lost even if I were to buy the same items again. Then when she rung up the items for a second time, she stamped "Final Sale" on the receipt. I'm at a loss to understand her actions: Why would the same items paid for by credit suddenly become a final sale. I find it to be incredibly sharp practice for your cashier to take unfair advantage of a customer's mistake particularly when the mistake was discovered almost immediately. All these transactions occurred in under 6 minutes.

I was in Vancouver for one night, next day, I was boarding Alaskan cruise for the inner passage…read morefrom Vancouver to Anchorage. I had a chronic problem right before I was scheduled to leave before I could get my prescription filled. I had to be on the plane or my flight. I arrived late afternoon and found out that the pharmacies if you have a chronic condition and you pass the interview by from the pharmacist, they will issue a prescription and fill it. The pharmacist I spoke with was intelligent articulate and interviewed me. I satisfied the guidelines for this service. She issued me the much needed drugs and gave me some advice. It was a wonderful experience. It solved my problem in two days and I enjoyed my trip. I also did some last-minute shopping in the store and it was a great experience.

I have been Continental Pharmacy for 10 years, however, I never write them review. How could I…read moremiss it? It's right beside Continental Medical Clinic. The head pharmacist is the owner, he is friendly, patient, efficient and professional. He would explain the over counter supplements/pills absorption and different. He is knowledgeable and helpful. The dispending fee is very reasonable even cheaper than shoppers/London drugs n etc.

This pharmacy has very good people working in there. They are friendly, courteous and welcoming…read more Always welcome me with a smile. On top of that they understand what customers want, quick and efficient service. Prescription Drug places are suppose to be a in and out service, not wait for 1 hour to come back to then line up again to pick up medicine. They've been my go-to pharmacy since. Keep it up!

Organized store with random sales and friendly staff. Quiet at night good time to shop when it is…read morenot busy and crowded. You can get free 2 hour parking by scanning the indigo QR code and adding your vehicle plate number. Store is well lite and clean

A female employee came to us when we went to another self check-out machine because the one that we…read morehad been using was not responding. She looked at us oddly and we told her that the machine was frozen. She seemed not to understand what we said. She asked us if we used a physical card for LD Extra, and she said it was good that we did not use a physical card for LD Extra because some people do that. We were surprised to hear that because there is not a points card for LD; the staff and the machines usually ask for our phone number. She was confusing and did not know about the rewards program. If she was helpful, she could have checked that machine before she questioned us. This is not the first time that the self check-out machines wasted our time; the self check-out machines at this LD always had problems (e.g. it showed 'Call for attendant' when we did not press the button; it did not go to the next screen after we pressed a button on the screen (it just kept spinning)) and there is always no staff available at the self check-out area for assistance.

My mom went there around noon yesterday. The staff told mom that, their surgical no.2 mask $65 +…read moretaxes for 50 pieces will arrive tomorrow. So, my mom went all the way there with an hour drive. Its end up, another staff (the one who work on Sunday afternoon is not working around 9:35am today) told her, "the mask is not here today. If you want the mask, you need to email us to find out yourself, we will let you know. We dont know when will the mask arrive, we already ordered it from USA. you need to phone us and we will let you know about it. We cannot on hold for you as well" That's ridiculous, they want us to phone them every single day to find out?!

I was in desperate need of a cyro cuff for a torn ACL and meniscus injury! From the moment I called…read moreto ask if they had any to the second I left the store the stAff were amazing! Absolutely a 5 star service store! Thank you Anisha and others

The service at the pharmacy is the worst. They see you standing there waiting for pick-up and…read moreignore you. Then you get their attention and they say they'll be with you in a minute. Minutes pass and finally someone else shows up. The service is always terrible. It's just a convenient location, but I'll be going somewhere else in the future.

This has been my local Drug Store for the past 11 yrs. We saw the changes throughout the years and…read moreI have to say it has always been toward the better! Before they implemented the Optimum Point Program, their Food / Groceries items were pretty limited, since then the selections has expanded and during sale events prices are very competitive indeed! As for the Pharmacy side of things, I really like their call in service and also if you wish you can even let them keep your prescriptions and they will call you when its time to refill! And most often, you will get your medications the next business day! Overall, I really like coming here once in a while even though I don't need to refill my meds, sometimes they have great sale on Häagen-Dazs!!

I was witness yesterday when the young guy/boy who supposed being something like manager for the…read moreelectronic department laughed and was sarcastic when a customer asked him something about how he can raise his I phone storage!! First of all what kind of "management " and "service" is that?! Secondly why they have boys like him in that position?! Third have you ever think that with that kind of attitude someone is gonna send you to the dentist?!! Be nice to people because that's why you get paid...

I came here to get headphones for my phone. I was helped by a super nice, young guy. He asked me…read morewhat I needed the head phones for. I told him the gym. He recommended these medium priced JVC headphones because they were excellent for they gym and sweat proof! They are not sweat proof. I originally emailed JVC to let them know their claims for sweat proof head pones was way off. Turns out, the model of head phones I have, are indeed, NOT sweat proof. I called the London Drugs store to let them know how disappointed I am but they were unable to do anything because I had opened the head phones. Terrible service and super disappointed.

Book ahead for pharmacy appointments and refills. We save on wait time. Pharmacy staff quickly…read morehelped me out even though short staffed. They randomly have deals so make sure to check out the whole store. Today they had to bunch of bananas for $2.09. When the cashiers are busy the staff will help you at the self serve. Overall great experience but they can use more staff in my opinion

These mistakes happened 2 times already. When I was paying…read moremy stuff with the self serve counter, a lady suddenly grab my stuff and scan without saying a word, and then I asked her, excuse me, would you say something before you do that please, this was very unpolished, you suddenly cut in front of me and grab my stuff and scan without saying anything, that s not appropriate to handle customer, and what she said at the end of scanning, said do you want some discount? I said everyone wants discount, and you should say may I help you before touching my stuff that I was planning to do it myself at the self serve counter. That was very unprofessional way of customer service, and it just happened again today with tge same Philippine lady, and tge funny part was a assistant manager also jump into this when it happened, and I told her this is tge seco d time happened to me here with the same lady. But the manager didn t say anything wrong with this, didn't feel bad or not even apologize, and that Philippines lady was smiling behind, now I can understand why this keeps happening in to me, because the manager don't see anything wrong of this kind of approach to the customer.er. This store makes me feel like shopping in the third world country. Poor management .

This Pharmacy is inside the Parker Place mall, right next to Parker Place Medical Clinic…read more Super fast service for a small pharmacy. I'm so impressed. Most of the staffs there are friendly, knowledgeable & professional. A few months ago during the flu season, I had a very bad sore throat, my family Dr. prescribed me a kind of antibiotic. I went to Ricmond Costco, it's out of stock; then I drove to Super Store, it's out of stock. I thought I was going to die without any medication. =P Then I finally thought of this little pharmacy at Parker Place, so, I googled their phone number with my phone and I called them. I didn't want to drive all the say, and get a 3rd "OUT OF STOCK" response. I always remember, the guy over the phone told me: YES, WE HAVE THIS MED IN STOCK!!!! This is what you call.........Reliable. =) Walked out the store so happy even when I felt so sick at that time. I will go back for sure!!!