Acceptable fast initial service. Sent refill portions of the cpap for the 1st year then nothing.read more

The folks at the Longview store were fine, but the corporate office in Florida is an insurance…read morescam. They contacted me to send CPAP equipment i really didn't need but assured me that it was covered by my insurance. Later they billed be for part of it Later I got another bill for supplies they had sent the previous year. Their excuse is that my suplemental insurance company is unresponsive which I find hard to believe. The whole operation is a scam and they won't close the account unless you are dead. They need to be investigated by the Interstate commerce commission. Save yourself some grief and do not start any business with them.

Beware! Their return policy is ridiculous. I bought a pair of scrub pants for my disabled husband…read more He can't just go out to try on clothes. I took them home and he needed the next size up. I knew they didn't give any refunds but store credit. I went to exchange them but since the tag fell off when he was trying them on they wouldn't exchange them. I had them less than 45 minutes. The tag wasn't torn and the pants hadn't been worn. They knew that. So now I have pants he can't wear and I'm out $30. Really wish I had not shopped local today.

Being disabled for years, I was to start a new job, with no money for scrubs; I reached out to the…read moreowners. I wanted to get some scrubs, on Monday, & put up necessary collateral to pay on Tuesday (when I would get my disability payment). The owner said, they would give me a set. They just requested that I purchase from them in the future. I ordered my additional scrubs & shoes, & will continue to buy more in the future. The best scrubs store ever!

We were sent here to pick up something the VA didn't have on hand. The ladies were polite and…read morehelpful. After a little paperwork we had what we needed but Hubs wanted to look around. They had quite a bit of items designed to assist with the comfort of the disabled or elderly. We might just go back cuz Hubs wants a pillow for his head support.

It felt nice to go somewhere local to get emergency medical supplies without a hassle and wait.read more

This place is GREAT!!!! Bryan is awesome!! Very knowledgeable and helpful!! The best company in…read moretown for durable medical supplies.

We needed a pediatric transport chair unexpectedly after our young daughter had surgery on her…read morelegs. Finding the right-sized equipment in Tyler was very difficult. We checked with everyone. There were many friendly and helpful people we spoke with at various local companies, but almost no one had the equipment available. Healthline did. However, their staff was neither friendly nor helpful. If we had waited for Healthline, the need for the equipment would've passed before we got the equipment. Healthline makes you go through insurance despite the fact that we were trying to do a relatively inexpensive equipment rental. That's frustrating, but it's their business model. OK. However, we had to speak with someone with Healthline not local to Tyler. It was then revealed that days after the doctor's prescription had been received by Healthline, they had still not submitted the prescription order to insurance despite the "Expedite" notation on the order. Apparently, rather than filing the claim, Healthline employees elected to make notes to the account disparaging us, their client. This was revealed in our conversations with Audrey at Healthline. Further, Audrey consistently gave conflicting stories to us and the nurse at the doctor's office. For example, Audrey told the nurse that the hold up on the equipment rental was that Healthline was waiting on insurance approval. When I spoke with Audrey for clarification before calling the insurance carrier, Audrey let me know Healthline hadn't even submitted the claim to insurance yet. That's just one example. Why use this company when better options are available. We recommend Brickstreet Pharmacy, Access 2 Mobility, and CPS Medical.