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Health Utah

1.0 (1 review)
Closed 9:00 am - 3:00 pm

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1 year ago

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Utah Endocrinology Associates

Utah Endocrinology Associates

(37 reviews)

I've been trying to find someone (anyone) who can get to the bottom of my hormonal issues. For…read morecontext, I was diagnosed with hypothyroidism at 14. I've been managing my thyroid issues for 13+ years now, but I still feel terrible constantly. I went to Justin Hewlett (no longer at this practice) because ever since the moment I hit puberty, my hormones have been out of whack. I was a bit hesitant to see him, because he specialized in sports medicine, and I'm not a skinny girl. I got labs done, and when I came back for a follow-up, the lab hadn't even sent him the results, so I had to show him the levels off of my phone. I was slightly alarmed to see that a good chunk of my results were considered "abnormal", with one hormone, the ACTH was sitting at 117 (the highest 'normal' number is 63). He had me test my levels again the following week just in case. To no one's surprise, the levels measured last time were still abnormal (with my ACTH rising to 177). He mentioned that my pituitary gland seemed to be overworking itself, but he didn't think the elevated levels were of any concern. I requested an MRI, as it's relatively common for the pituitary gland to have a cyst or nodule on it that would cause a hormonal imbalance. After probably about 6 months of going back and forth with the front desk trying to get them to submit a Prior Authorization for the MRI, I finally just gave up and never ended up getting the imaging. I ended up trying to switch providers to the SLC office, but the receptionist said that I wasn't allowed to switch providers if I had already seen someone at their group. Overall the experience with the Utah Endocrinology Associates was a giant waste of time, and I still feel utterly horrible physically after seeing them.

I was charged a $30 no-show fee for an in-person appointment I never scheduled or confirmed. Every…read moreone of my previous visits was virtual, and I was never told this one would be different. On top of that, they failed to send lab orders in advance -- something they've messed up before, causing unnecessary delays. I started trying to resolve this in early June. I called multiple times, and a staff member told me their manager, Rosie, would call me back. That never happened. Eventually, another staff member named Drew gave me Rosie's personal number. I spoke to her directly, but she said she couldn't help because she wasn't clocked in -- and I never heard from her again. I sent a written dispute on June 26 and asked for a response within 10 business days. It's now mid-July and still no resolution, no call back, and no accountability. I've already filed a complaint with the Better Business Bureau and will be submitting one to the Utah Division of Consumer Protection next. This office clearly has serious administrative issues and doesn't seem to care about patients once they have your money. Save yourself the headache and go somewhere else.

Health Utah - weightlosscenters - Updated May 2026

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