Calli Collins is a fantastic practitioner that I have been seeing for a long time. She is the only reason this is receiving a 3 star rather than 1 star review. This business advertised itself as a medical office that is lgbt friendly and provides services for including hrt for patients. That is why I chose this office. Other offices charged VIP plans for hrt and were focused on cis men. This office has now bait and switched the trans patients it advertised itself to, mandating they buy into the expensive VIP plan as they switch to a "concierge" service. So they want to charge me 76-100 extra dollars per month, not covered by insurance, to still have to go through insurance and pay for all of my medical treatments and bloodwork. I would rather pay that extra money to go to a specialist office not scamming its patients. If Calli Collins ever leaves this practice, or if they start requiring the VIP for even typical primary care services, this review will be changing to a 1 star, and I will go into more detail about my negative experiences with other staff in the office. The front desk staff are rude, dismissive, and openly gossip about patients within earshot of the waiting room. read more

Avoid this place. It went from bad to worse. All I was looking for was a PCP for my husband which I'm embarrassed I had to make him go through this. I decided to go to Healor because I saw the high reviews. Turns out they pay you to write good reviews which was the first red flag. First we got overcharged saying that his insurance has a copay and I have to pay another separate Dr. fee for them. Then I was rescheduled three times and the worse part is they called me the day before or the day of telling me I have to reschedule. He had to take off of work for these and they cancel hours before three consecutive times ?! After almost a month of going back and fourth rescheduling I gave up and found another PCP and I didnt have to pay. Three students alone did the initial screening and they were kind. They leave, a few minutes later they come back with a man who says nothing not even an introduction which I'm assuming was the Dr. it was just an overall bad experience and waste of time and money here. read more

UPDATE- I JUST FOUND OUT HOW DANGEROUS IT WAS FO THE PA TO HAVE ME ON ESTROGEN WITHOUT PROGESTERONE FOR A YEAR!!!!! after the initial prescription ran out a year ago, in our telephone appointment she said "there's no standardized daily dose for progesterone" and so she did not renew the prescription. And therefor for a year I have been daily dosing estrogen with ZERO progesterone The other feedback I had about the experience is just vibes read more

This business has advertised itself as lgbtq+ supporting since I moved here in 2022. Even then when everyone was virtue signaling their support for transgender people the only person who really understood and cared was Calli Collins. She is the brightest light in this entire clinic and I am so grateful for finding her. Over the years I have referred multiple transgender clients here and as time has gone on the stories about why they could not get care here grew weirder and weirder. From adding new requirements to be valid as trans, to not being aware of standards of care, deadnaming, misgendering, now to adding a monthly fee if you want to receive care as being transgender. It makes sense that as the landscape changes they would like to distance themselves from the difficulties being imposed on this minority from all angles of authority, legal and political, but it does hurt to be turned away in this manner. If Calli ever opens her own clinic or leaves Healor I would immediately switch to wherever she goes. Good luck in your up-selling Singh, we all appreciate you making it official policy now instead of skirting around the truth. read more

I do not recommend this Dr. Office. I found this office to be unprofessional and to not follow some standard practices. Reading through some of the practitioners responses to the reviews on here is clear many people have been affected and demonstrates evidence of the unprofessionalism- they are sharing patients insurance details in their reply's. That is a HIPAA violation. Pros: - Dr. Chandler Kramer is a great doctor, however he is no longer with this office so I guess I can't really count this one. - Although they don't have a patient messaging portal, the office is very responsive to text messages. Cons: - I received a bill from Quest for my labs. I have never had to pay for Prep labs in my many years on prep. I paid the bill directly to Quest so that I didn't have to deal with any of the hassle trying to figure out why Healor didn't bill my insurance correctly. - I came in for PReP labs and I waited in a room for 45 minutes before a PA brought me my swabs for me to do myself. - The office told me that I needed to meet with my provider every 3 months for my PReP, which is different than other offices that only require an annual visit and renew PReP with the completion of labs every 3 months. This didn't bother me as much except then they asked me to pre-pay my co-pay's for a years worth of appointments in advance. - I've visited the office 3 times, and each time the front desk staff was speaking unprofessionally about other patients while I was in the waiting room. I highly recommend CAN Community Health read more

Doctors and blood drawer really nice. But the two front desk girls give off a rude and impatient vibe. No hello, goodbye, or thank you. Laughing and loudly talking like they're at home instead of an office setting. Acting like someone standing at the counter is interrupting their chit chat time. If you don't like doing your job then quit. read more

We have been with Healor Primary Care now for years. We have referred several patients and have had overall positive interactions with Dr Singh and his staff. Sadly, he has decided to implement a mandatory $100/month "health plan" for anyone that is receive HRT from Dr. Singh. This causes the health care for my husband and I to go over $2400 year for NO additional services that we didn't receive before. You can try to justify it by saying we receive "free labs" but that doesn't even come close to making up the difference. Sadly this means we will have to find another primary care physician for ourselves and all our relatives that we have referred. This was a HUGE mistake by Dr Singh and simply a money grab. I already have insurance Dr Singh, I do NOT need your health plan. read more

I have enjoyed my service so far here at this location. They did a complete blood work on me.

The doctors I've had with healor over the last 3 years have been great! However the office staff is horribly unprofessional and this office has not once but twice committed patient abandonment. I had my first pcp for 2 years (Chandler) and he was kind, responsive and did a good job managing my medications. I was sad to find out after a cancelled appointment without notice this last February that he left the practice "I now know why". The office failed to notify me and when I tried to schedule with a new doctor there they made me pay an extra $80 on top of my co-pay because I'm now a "New Paitient" I was finally able to have my first appointment with Callie Collins who was also noice and professional. A few days after this appointment I inquired about getting a referral for a procedure that had been briefly discussed already with my primary and they insisted I had to schedule another appointment "Money Grab"... the office staff was not only hard to get ahold of but were extremely rude to me when I explained the protocol for the doctor I was asking to be referred to. The office staff has very little in the way of medical knowledge, policy or procedure but we were able to get the referral done without an extra appointment. Fast forward to 07/01/2025 I tried to schedule an appointment with Quest for routine bloodwork that Callie Collins said she was going to order and it wasn't available. I tried all day and left messages with Healor about sending my bloodwork and they informed me that I was no longer a patient... horribly confused I tried calling and they ignored my calls but texted me that they sent me my medical records back on 04/28/2025 as if that was the indicator for discharging me as a patient. Those records were requested by me so I had hard copy's to go over with another specialist. There was zero communication between us in writing or verbal to indicate leaving the care of my pcp. After several attempts to figure out what's going on I recieved a text back from them that they discharged me for being rude. I texted back, That was not true and there is zero evidence of such events occurring. I am certain they made an error or misunderstood something "maybe me requesting my records" as me electing to leave which was not the case. In either case Healor failed to notify of cancellation or being discharged from their care. Fortunately I have maintained all communication records since the first incident of them not notifying me of my doctor leaving or cancellation. I have filed a complaint with the Nevada board and have since retained an attorney. An apology would go a long way in situations like this but they refuse to take accountability or any effort to rectify the issue in a professional manner. I am curious how many other patients of this facility have fallen victim to patient abandonment as this could end up as a class action suit. I've already had a few people I know tell me that they too have had this happen with them and have since found care elsewhere. If anyone else has experienced this please file a complaint at https://medboard.nv.gov/Patients/File_a_Complaint read more

I have visited this office several times, but unfortunately, the quality has declined. Unresponsive office staff and two billing issues with one still unresolved. Zero stars - Would not recommend. read more

Healor and staff provide exceptional healthcare services with a focus on patient-centered care. From the friendly and professional staff to the knowledgeable and compassionate medical providers, my experience has consistently been outstanding. The clinic offers a wide range of services, and I've been particularly impressed with their thoroughness and attention to detail. The communication is excellent, and I always feel heard and valued. I highly recommend Healor.com to anyone seeking high-quality, personalized healthcare. With Dr. Singh treating me, I've been able to get my lupus under control, i've gained 10 lbs, and my ulcers have resolved after years and years of pain and stress---I'm so thankful for Healor and all the love and care they've provided to my life. read more

Horrible scammers they charge you a deductible the 1st of the year and say that's the only one then 2 months later they say you have to pay a $2000 deductible again and if you don't pay it they will charge you a $80 dollar penalty if you don't pay up disgusting practices money hungry scammers plus they send you to the wrong specialist when you arrive to your appointment the specialist say your at the wrong location it has happened multiple times so you waste your time and more money out of pocket stay away I would not give them the time of day and there staff is majorly rude and make fun of the patients and please healor don't send me a fake sympathy response! read more

Rude front desk girl and zero communication, save yourself the hassel and go someplace else. I usually only write good reviews and just stop patronizing places with bad customer service or bad patient treatment. But terrible customer service at doctors offices is happening to often to ignore. This is happening everywhere, Healor is just the worst I've encountered. All patient interaction is via text. I was never sent consent forms after my 2nd vist and 1st telehealth visit and couldn't get my prescibed medication. No one even text me back until the next day and I still never received the necessary consent forms to get my medication. This issue could have been resolved in 2 minutes, if I could have spoken to someone on the phone. I was willing to ignore the rude front desk girl because Taylor was so lovely and caring but if I can't get basic communication when there is a problem, it's time to find a new doctor/clinic. Attention: Dr. Singh if people can't get a person on the phone when there is a problem you will not retain many patients. This is a customer service/ Hospitality industry town. Many of us have worked for tips our entire careers and we expect better patient treatment from a doctor and better customer service from the front desk office staff. Hire a front desk girl with more social skills. And you retain more patients. A pretty face is no substitute for zero personality and no social skills. read more

Received a fraudulent bill from HEALOR, that I have not seen for over 2 plus years, took a half a day to speak to office manager CHAI SHAH about a DATA BREACH from there portals Office manager did not care whatsoever that they violated Privacy Laws and my Civil Rights. They shared my information with 3 companies with out my consent, now my data has been compromised and HEALOR does not care. YOUR DATA IS NOT SAFE AT THIS ESTABLISHMENT. HEALOR has always been incompetent and inept with personal and private information they violate HIPPA and think it is all okay for their corporate negligence. FIND ANOTHER DOCTOR'S OFFICE THIS ONE IS NOT SAFE. read more

Healor is the best care for queer folks in the city. I cannot recommend them enough. Everyone is so nice and professional and caring, it makes a huge difference in the whole healthcare experience. read more

Just stay away, they are not competent. Thought I was going to see a doctor instead I saw a PA.

I've never really had pleasant experiences with doctors until now. Mia is very attentive to what I am and am not comfortable with and tries to work with it with my best interest in mind. I had what I felt like was an emergency, and the (fantastic) reception desk was very up front about what to expect. They said they'd be able to take me in, but it would be a pretty long wait, which it was, but that also means they go home later, too. They're also proactive in acting on your concerns and bringing up their own. I've unfortunately had to go to the doctors a bit too much, but the atmosphere and attentiveness really makes it pleasant. read more

Do not recommend. Terrible office experience and staff, plus not a great location. I heard good things about the doc and was looking forward to meeting him. When I showed up was met by a heavily tattooed woman who was very rude. She scanned my health insurance card and insisted on scanning my driver's license. I told her that I previously had been a victim of Identity theft when another doctor's office was hacked and was worried about letting them keep a random scan of my ID. I asked her how she would protect my ID and how her systems were secured to prevent hacking. She just shrugged and looked lost. She made it clear, no scanned ID, no treatment. She claimed it was a federal law to have a scanned ID on all patients, which is absolutely inaccurate. There is no such law. I asked to speak to her supervisor and she came back saying she spoke to the doctor and he would only see me if I paid him $250 in cash, even though he was in network. She refused and I left. The office staff was rude and unprofessional. I won't be back. read more

Beyond impressed with Dr Singh! You wouldn't expect such an amazing find in the area but wow! He took a good 2 hours to go over everything of my medical history! That shocked me! I've never had a Dr take that time and not rush me. coming from what I thought was great health care in LA, wow was I totally off! First to take that time and then to find I'm being over medicated by LA clinics and Drs just for $$! Grateful to have found a great Dr and great staff to put me on a track to better health! read more

I cannot say how their care or providers are because we didn't make it that far. I made an initial appointment online for in person appointment for Monday. 3 days prior to my appointment, we got a text saying the provider only does virtual appointments at the time you scheduled. If you want in person we need to reschedule you. Ok I didn't get any of that information while scheduling online 2 weeks prior. We rescheduled with a different provider. We showed up 25 minutes before our appointment. The receptionist said you didn't fill out the paperwork so we need to reschedule your appointment. I said what paperwork? She said I sent you the message. What message? We didn't get a call or anything other than our appointment was confirmed on the text. There was nothing about paperwork or reminder of such on the text where they had to reschedule us. Apparently showing up 25 minutes prior is not sufficient to fill out the missing paperwork either. Terrible customer service. Unorganized. We will get our care from elsewhere. read more

I don' normally write bad reviews, but this is the exception. I would like to alert potential patients that the medical care at Healor fails in medical integrity and respect for patients. I learned, after becoming a patient at Healor, that if I want to schedule with my doctor, I would have to pay a monthly subscription of $35 monthly, in addition to my double coverage insurance. When I asked my doctor why the additional costs, his reply was, "people pay a lot of money to see me." I was stunned that caring for my medical needs was so irrelevant if I wasn't wealthy or had the means for the monthly subscription. After being diagnosed with breast cancer and undergoing two surgeries and treatment, and still under Healor's care, I was able to schedule an appointment for follow-up with the Healor's doctor. It was during this appointment that I decided to seek out another primary doctor, as not one time did the doctor ask how I was doing or provide a review of my medical situation. The doctor just reviewed my labs and left the room. I've been through a kidney transplant, brain cancer, breast cancer, etc., and never have I felt so insignificant. In addition to the scant medical care, the office staff are young, inexperienced, and provide inadequate follow-up. Lastly, after finding another primary, I continue to receive a bill that my insurance companies paid, and the several times I've called to rectify the bill, I hear "no worries" and then commit to taking care of the situation. I could go on, but there is not enough time. I will note, however, that the P.A's I saw were professional and interested in a patient's well-being. read more

If you're looking for trans horomone replacement, DO NOT GO HERE!! Do yourself a favor & go to "the Center" Amazing that this place has good reviews on Google..lol I took my 19 yr. Old daughter for an appointment, was left to wait 45min in the waiting area, office wasn't even busy. When finally taken to the exam room, another 30min of waiting to see the Dr. For a 15min consult. It took a total of 2 hours and then they didn't feel the prescriptions as promised. Called back the next day to find out why the prescriptions weren't filled and was given excuses that they would have to talk to the practitioner to get the prescription sent over immediately, which never happened again. This is the most unprofessional doctor's office I have ever been to in my life, zero respect given for the patient's time. Let's not forget who the paying customers are! read more

Mia has been a delight. She is very thorough and tries to treat the symptoms with supplements instead of prescriptions that have side effects. I highly recommend her. read more

I don't recommend it. Very expensive for a bad location and limited care. This is a government-run business.

I have nothing but positive things to say about Healor. The staff are very friendly and professional. They respond quickly to every request. I am currently seeing Mia for the weight loss program and I can't wait to see the results. The ladies at the front desk are kind and respectful while speaking to patients on the phone. I love the waiting area with the educational videos. They have a medical spa attached and I'm very curious about what they offer as well. read more

The staff were incredible! Mia and Sara were fantastic! They actually listened to me, understood me, and we're genuinely caring. If you need a doctor, I would 100% recommend this place. They really do care! Thank you Mia and Sara for your patience, understanding and helping me; I have not ever recieved this level of care.​​ read more

I can't believe they never call me to give me my blood work results. I came to find out myself my making an account on quest I have low deficiency. Horrible!!! read more

The last three visits to Healor, my blood pressure had been high (153/90), and advice given? To drink more water. I went to an actual doctor today, and he said he was surprised I had not suffered a heart attack or stroke yet. Can we say malpractice??? read more

Seen the doctor here multiple times. Unprofessional receptionist and very poor service for the latest appointment review. Texted and emailed the clinic multiple times to change the appointment time with no response. And received the wrong bill this year, called to ask about it and got an answer that it was wrong and had been corrected, then still received it. Finally it was the time of the appointment and check-in that told me they were no longer accepting my insurance, very ridiculous and nothing was communicated prior to that. But the Dr. Collins I met with was kind enough to refer me to another doctor to help me, after knowing we wouldn't be able to meet. Otherwise I would have given this clinic one star. And my insurance was able to set up Dr. Collins as a PCP, but I was not accepted by this clinic. If you must come here, it is highly recommended that you ask about all of this or you will be making a wasted trip or paying a hundred dollars in copay.This clinic's website for appointments is not correct. read more

Medical assistant Key is the "key to our heart" at Healor. Her upbeat attitude and communication skills are outstanding. She listens and relays concerns effectively to the doctors. Additionally, nurse practitioner Mia is outstanding. Instead of immediately prescribing me pain medication and band aid fixes, she works with he patients and encourages lifestyle changes for a more permanent solution. read more

Unprofessional staff and a money motivated doctor. I went in for testosterone HRT and off the bat the nurse did not understand anything about medications or procedures. I understand if it was her first day but it was should have been my first warning sign. I am a bit overweight and despite it having nothing to do with my visit, Dr. Singh brought it up several times. He was insulting and rude regarding not only that but my decision to get HRT. For anyone seeking him for this reason; there are far better options. He does not do informed consent and will belittle you for making such a "big decision". read more

I love this place they are so professional, and if you are going for hormone therapy they really know there stuff. They have helped me get my hormones under control, I live on the south side of Vegas but they are worth the drive. There staff is wonderful too. read more

Omg... ghetto. I pulled up and there were a few cars in the parking lot that had their trunk open in the back. People were sitting around on lounge chairs eating and drinking. I had an appointment but I didn't feel comfortable going inside due to the chaos in the parking lot in front of DOKcare establishment. read more

I went here when I made an appointment for the medical spa. And since I don't have insurance I found out they have a cash patient and have a program. I have had a cold and sore throat for a few weeks. And it was simply just amazing since I didn't have insurance. They got me in immediately and found out it was just allergy irritated and I was glad they cared enough not to just prescribe me some antibiotics. read more

Dr Tran has save my life she had ran some test on me and help me find out about my thyroid health before I got worse also my sleep apnea she recommended good knowledge about my health and how I should take care of my mind body and sprit through yoga and meditation instead of taking medicine she cares so much and is a very great doctor I highly recommend dr Tran I also recommend Dr Eriko as well she was so sweet to gift me a lip bath bomb she makes that changes colors and smells soo good! I definitely will be coming back to a place that makes me feel so cared for and appreciated! So much good vibes here with everyone!! read more

I really do not recommend this place at all. The truth is that they treated me very badly I went for my hormones and they didn't help me at all. Then I paid for the blood tests and later they called me to tell me that they didn't do a good test, I went and they took my blood again and they told me that I did not have to pay again because I had already paid $20.00 for the exams after 2 months I receive a $15.00 charge for that exam that they did again that was their fault because they did not take my blood properly the person who took my blood The blood hurt me a lot. My arm hurt in the part where they took the blood for weeks and it left me bruised and it was very terrible, they were all terrible, they seemed racist, another thing they told me they would call me to give me the blood result and they never They called me because of the result, apart from the fact that they charge me again for the exam, they treated me badly. I do not recommend it, they only take money, so after 2 months, I called to tell him why they charged me for that exam if I was supposed to have already paid for that exam and they never called me for the result. It really is a horrible place, I will never go back and I do not recommend it for the world, they only make money and waste time with those inexperienced people!! read more

Went for my first visit and it was better than expected. I'll need to visit what I am sure will be over the course of a few years. If my first visit was a preview of what to come, I don't foresee any problems. read more

Dr Singh is very caring and thorough...He has a great beside manner..His office staff are great too...would definitely recommend him to others read more

Honestly the worst doctors appointment I've ever had. I moved here from Cali and needed to make an appointment and somehow this place popped up on zocdoc so I decided to book it here big mistake! I pulled up to the building couldn't find the suite so I gave them a call the girl who answered was very rude. Waited a pretty long time to see the doctor, i repeated myself countless of times to the doctor. The fact that the doctor kept asking me the same question over and over made me feel like she wasn't really listening to me or my concerns. She ended up prescribing me medication I went to the pharmacy at 6pm and it turned out the doctors office never sent it over. So I waited the next day to call the office and let them know they told me the prescription was sent and should be ready at 3pm I went back to the pharmacy and they said the office hasn't sent it even after communicating with them over the phone about it. The pharmacist told me that the medication prescribed was an over counter medicine and the doctor should have given me that option. I ended up getting the over counter medication and wasting so much time. Never going back to this place ever again such a headache! read more

Worst place ever. They just want to sign you up for their weight loss supplements even if you don't need them. I went as a follow up from the ER for spinal issues to be referred to a neurosurgeon. They send me home with a list of neurologists to call to find out if they have a neurosurgeon and then I have to figure out which one takes my insurance. It's been 3 weeks and they have done nothing. They didn't even call in my prescriptions. DO NOT GO HERE. It's a waste of your time. read more