My review is in reference to Healing Hands Massage located in West Chester and surrounding Chester and Delaware County! First of all, I was a client at Healing Hands for 15 years! Bought all of my holiday gifts, mothers day, fathers day etc. I also joined the VIP services. However, as a VIP member my credit card was automatically deducted without any notification on several different occasions. Twice I had to call to inform them I never was credited the month that were charged twice. I spoke with the owner, Tom, about this and explained that if there was an error on their behalf that it was their obligation to inform the members, especially since they referred to us as "VIP". He informed me there were approximately 800 people he would have to notify, which I stated was the correct thing to do instead of hoping people just didn't realize their mistake. At this time, I canceled my membership and the following month was charged again for a month of services, which I clearly told him to cancel my membership. Furthermore, I was given a "living social" gift card from a friend and was informed due to already being a member at their facility that I would not be able to use the gift card with out paying the extra amount as a normal massage would cost. So for Mother's Day this year, I received a $75 Spa Finder Gift Card, who is a participating member of Healing Hands Massage. With that being said, I decided to give Healing Hands another try. To their credit, they do have amazing therapist there (Ian, Patrica) that are wonderful, talented, and very professional. As June, also being my birthday month, Healing Hands sent me a $15 off coupon for a massage. I called and spoke with a young woman about this and was informed that this coupon could not be used with my gift card. She could not provide me a reasonable explanation and even agreed that this did not in fact make sense. Considering if I had a $75 dollar gift car from HEALING HANDS they could make the deduction, but because the Spa Finder Gift Card was considered a discounted rate. I explained to her that my husband paid the full $75 for the gift card and there was no discount. Then, I proceeded to question if Spa Finder reimbursed Healing Hands just like if I used a credit card and was told yes. I concluded this conversation with a final piece... I asked if I showed up that day with my coupon and my credit card would they honor they coupon and she stated yes. I was shocked and confused... But honestly, this business is unprofessional and seems to put their business needs first even if the customer is right! They run that place like they probably did a few years ago, where there was not any other competition. Places like Hand and Stone Massage and Massage Envy are loving the fact that Healing Hands Massage treat their customers in this manner because they are getting their former customers. So take it from me... join Hand and Stone Massage or Massage Envy... these places still care and put the time in to deal with their customers. read more
