2022 - Assured us multiple times that our tax returns had been filed and the correct payments sent…read more Months later we get a penalty from the IRS and then A&C admitted they forgot to make the payment to the IRS. 2023 - We told them we couldn't get our files to them until end of March and then asked if they would be able to do our taxes anyway (their deadline is March 15th for all files). They responded that yes they would be able to do our taxes and get us the amount owed/refund, but it would be close to the deadline for which we said OK. Then today, 16 days later, which is 2 days before taxes are due, they send us an email saying, "oh sorry, we can't help you - you're on your own." They should have been honest on March 29th and said "sorry we can't do it". Then we could have found other help. Instead they promised to help and abdicated 2 days before the tax deadline. Shoddy work, poor communication and complete lack of accountability. Use at your own risk.

Abbott and Company turned the stress of tax season into a pleasure! I am the quintessential "hot…read moremess" when it comes to organizing the taxes for my family and business. And someway, somehow, all is right at the end of the year with Mellinda and her staff's help. And, each year, she offers more advice that helps to grow my business and bottom line. I'd be lost without them. Thank you Abbott and Company!

Rude, rushed, and unfriendly. Had an hour long appointment but was missing a form, tax "pro" didn't…read morewant to wait for us to log in and get it. Told us to come back when we have everything we need and kicked us out saying he had stuff to do.. even though we were only 10 minutes into our hour long appointment. I was in the process of getting the form he wanted. Tax "pro" asked about my degree when college was mentioned and made a political comment saying "no need for that anymore huh". Made yet another personal comment to my spouse about his tattoos and his military service stating he's shocked they allowed him in the service with tattoos. Our taxes are $280 when we go in person and I will no longer be doing business with H & R block after this interaction, I will file online for free. Takes longer, but no one can be rude to me that way and I'll save money. I have had good interactions the last 3 years at other locations with different tax pros. Avoid this location unless you like to be judged and rushed.

Basically hold your taxes hostage until the bitter end. Refuses to answer phone or respond to…read moreemails to finish taxes in a timely manner despite being given to them over month ago. Do not recommend

I've used Richard Hassey CPA for tax services, book keeping, and my personal taxes. They do a great…read morejob with tax preparation and strategy, detailed monthly book keeping, and personal returns. They're significantly more affordable and more responsive than my previous firm. Highly recommend!

From the owner: We perform tax returns (individual/partnership/corporate/trust/estate/gift) as well as prepare…read morefinancial statements for a wide range of clientele.

It's been a nightmare trying to get through to this bank. I have been trying to send money from my…read moreHELOC at Hanscom to an external bank for 3 days. This is a copy of the feedback that I submitted to them: For the past two days I have been trying, unsuccessfully, to reach someone--anyone--who can help me. I have sent emails, secure messages, used live chat, and spent countless minutes on the phone. The complete lack of customer support is unacceptable. The latest example perfectly illustrates how broken your support system is. I called, waited on hold, entered the callback queue, received the callback, was put on hold again and again entered the queue. The next callback was successful, I started to explained my issue, the call was dropped and was placed on hold again, put back into the callback queue. After 3 attempts and 45 minutees, I got through. Amanda was able to help me. Until we concluded our call and I logged back in only to find the issue was not resolved. Now I'm forced to start the entire process over again. Three days ago I sent an email asking for a simple clarification regarding my account. I have yet to receive even the courtesy of a response. At this moment I have been on hold for more than 20 minutes while simultaneously sitting in your callback queue because I have absolutely no confidence that either method will actually result in help. What makes this even more infuriating is that this isn't a minor inconvenience. Two days ago I needed to transfer money from my HELOC to an external bank account. Despite successfully linking the accounts through Plaid, your system simply will not perform the transfer, and there is apparently no way to get anyone at your company to resolve the problem. This level of customer service is beyond disappointing--it is a complete failure. Customers should not have to devote days of their lives chasing someone for assistance with a basic banking function. Every support channel you advertise has failed me. My patience has been exhausted. If this issue is not resolved immediately, I will have no choice but to reconsider doing business with an institution that appears incapable of providing even the most fundamental level of customer support. Find another Credit Union

Thank you Ms. Lola Johnson for a wonderful phone call and assistance in some…read moreProblems. I appreciate your feedback for me and your attention to detail for your team.