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Headz Up

3.8 (6 reviews)
ModerateTobacco Shops
Closed • 10:00 am - 8:00 pm

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6 months ago

This store is selling FAKE Labubu dolls for $25.99 each. I bought 4. Tried to return and was told could not get a refund. Buyer beware

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2 years ago

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2 years ago

Great selection and friendly service. Will definitely start coming here from here on out!

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2 years ago

Amazing customer service. Realistic prices and great products would recommend to any of my friends. Keep up the great work guys .

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10 years ago

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8 years ago

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Kings of Vapor and Smoke - Stop in today and check out a huge selection of juice, disposables and all the vape you'll ever need.

Kings of Vapor and Smoke

3.7(17 reviews)
0.6 mi
•$$

First, let me start out by saying I have shopped at Kings of vapor for years. I've had customer…read moreservice issues in the past, but they've always been resolved I'm a heavy vaper. I used to smoke two packs a day. Over the probably six years I have probably spent over 3000$ to $4000 at the different Kings a vapor stores. I have switched to pod devices and other salt Nic devices in the last few years. Recently, it was time for a new device, as it was becoming increasingly difficult to get pods and coils for the one I had. I purchased a Caliburn koko from this location recently. After about a week or two the device stopped seating the coils properly. More recently the device started auto firing nonstop, which would lead to flooding. I work 60 hours a week so today I finally had a chance to stop up because I left work early. The employee named Kota, informed me that I was out of "warranty" on the device by a Day. (This was day 31) I was informed that they would not replace the device. I knew it couldn't be done without manager approval so I asked him to reach out to a manager, which he did. I'm pretty sure the managers name is Derek, but the employee would not confirm at the end. Regardless, I asked the employee to throw the manager on speaker so I could tell him what was going on. He did and then informed the manager that "hey, I threw you on speaker so you can talk to him". To which the manager promptly replied, take me off speaker in an irritated tone. The manager gave kota several troubleshooting steps which I had already done multiple times and then we tried again in the store. The Autofire continued to happen and then he said that he is unwilling to replace the device. The device was only 30 or $40 and to be honest it's not about the money it's about the fact that I have had customer service issues in the past I have let it go. I have managed several different retail stores in the past. This managers unwillingness to even attempt to defuse a situation is a disgrace. Let alone the fact the employee, would not confirm the managers name at the end. I've always gone back to Kings because the employees have always been great, but it's always seemed like the managers have been difficult to say the least. Today is yet another example of terrible management and customer service that will lead to me taking my business elsewhere from now on. The disposable prices and 30 mill juice prices are a few dollars higher than the surrounding stores which I was always willing to overlook for convenience and loyalty. Well today I was shown that my loyalty with my dollar meant nothing so I will be taking my money somewhere else from now on. What a shame!

I moved to the area recently and have been trying out different vape shops. I usually buy…read moredisposables, so I know the drill - "Hit it before leaving the store" and all that. But after wasting my money on four different Orions that turned out to be trash in the first two hours, I switched to another recommendation from the employee. Unfortunately, I had a similar experience with that brand too. It seems like they have a very poor distributor and are cutting costs at the expense of quality. I'm not satisfied with their products, and I'm trashing their little key chain card.

Photos
Kings of Vapor and Smoke - Interior of our recently remodeled Vape and Smoke Shop in Cuyahoga Falls, OH!

Interior of our recently remodeled Vape and Smoke Shop in Cuyahoga Falls, OH!

Kings of Vapor and Smoke
Kings of Vapor and Smoke - Our State Road location in the Falls has long been one of the most popular stores with the biggest and best selection of any smoke shop.

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Our State Road location in the Falls has long been one of the most popular stores with the biggest and best selection of any smoke shop.

Headz Up - tobaccoshops - Updated May 2026

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