First, let me start out by saying I have shopped at Kings of vapor for years. I've had customer…read moreservice issues in the past, but they've always been resolved I'm a heavy vaper. I used to smoke two packs a day. Over the probably six years I have probably spent over 3000$ to $4000 at the different Kings a vapor stores. I have switched to pod devices and other salt Nic devices in the last few years. Recently, it was time for a new device, as it was becoming increasingly difficult to get pods and coils for the one I had. I purchased a Caliburn koko from this location recently. After about a week or two the device stopped seating the coils properly. More recently the device started auto firing nonstop, which would lead to flooding. I work 60 hours a week so today I finally had a chance to stop up because I left work early. The employee named Kota, informed me that I was out of "warranty" on the device by a Day. (This was day 31) I was informed that they would not replace the device. I knew it couldn't be done without manager approval so I asked him to reach out to a manager, which he did. I'm pretty sure the managers name is Derek, but the employee would not confirm at the end. Regardless, I asked the employee to throw the manager on speaker so I could tell him what was going on. He did and then informed the manager that "hey, I threw you on speaker so you can talk to him". To which the manager promptly replied, take me off speaker in an irritated tone. The manager gave kota several troubleshooting steps which I had already done multiple times and then we tried again in the store. The Autofire continued to happen and then he said that he is unwilling to replace the device. The device was only 30 or $40 and to be honest it's not about the money it's about the fact that I have had customer service issues in the past I have let it go. I have managed several different retail stores in the past. This managers unwillingness to even attempt to defuse a situation is a disgrace. Let alone the fact the employee, would not confirm the managers name at the end. I've always gone back to Kings because the employees have always been great, but it's always seemed like the managers have been difficult to say the least. Today is yet another example of terrible management and customer service that will lead to me taking my business elsewhere from now on. The disposable prices and 30 mill juice prices are a few dollars higher than the surrounding stores which I was always willing to overlook for convenience and loyalty. Well today I was shown that my loyalty with my dollar meant nothing so I will be taking my money somewhere else from now on. What a shame!

I moved to the area recently and have been trying out different vape shops. I usually buy…read moredisposables, so I know the drill - "Hit it before leaving the store" and all that. But after wasting my money on four different Orions that turned out to be trash in the first two hours, I switched to another recommendation from the employee. Unfortunately, I had a similar experience with that brand too. It seems like they have a very poor distributor and are cutting costs at the expense of quality. I'm not satisfied with their products, and I'm trashing their little key chain card.

Amazing costumer service great products would recommend for anyone daily to occasional smokers…read moregreat prices

My favorite shop, always have great deals. Same few workers and manager are always there and always…read moresuper nice!

Kennedy, was incredible. She talked me through everything I needed to help me out with my arthritis…read moreand my insomnia and my migraines. I even called the wrong store. She called the correct store for me and had them put it aside for me. This girl needs a raise thanks boo.

I stopped in looking at vapes as a birthday gift and was glad I chose this shop. I was extremely…read morepleased with the entire experience! I personally do not smoke and don't know much about the different vapes, so I've stopped at 2 other different locations looking for a bit of guidance. Compared to the other shops I've been to, this one was fun and had cool decorations. There was unique patterned carpet and fun pops of color to make the actual location stand out. There was a little bar type area where you could go in and I think try different flavors? There were classy display cases that clearly displayed each piece and the price. Plus, the woman working was extremely friendly, knowledgeable and patient with a newbie like myself. I absolutely cannot recommend enough!

Amazing atmosphere, extremely knowledgeable, and amazing prices on quality juices, devices,…read moreeverything!

Best shop in the area!…read more Chasin Vapors has a great selection of e-juice, mods, atomizers, and accessories.

Absolutely the best overall Smoke Shop in Ohio! Plus their is a Kava Bar coming soon right next…read moredoor!

Always a good experience when I come here! The employees are knowledgeable about all of the…read moreproducts. They give really great recommendations for what to try. Very happy with my most recent experience.

This was one of the best experiences I've had in a store (in general honestly) in a long time. The…read moreperson working made me feel comfortable and was very receptive and knowledgeable and friendly. I can assure you that I'm going back for my nicotine needs. I came in and he was jamming out, making his own music. He was absolutely informed on everything in the store. This person was compassionate and caring and understanding. I've had a really hard year or so, and started choking up and he was 100% understanding. It was a great experience. I literally only make a Yelp review when I feel a place is worth it or not. I don't write reviews when I'm indifferent.

Amazing staff the girl behind the counter made sure I was taken care of and recommended great salt…read moreto compare to what I usually smoke as this store didn't carry my go to juice!!

way overpriced for the quality go anyplace else gas stations have better pipes for a fraction of…read morethe price

I have been going here for over 10 years! They are always so helpful with any questions I may have…read moresuch as new products, or new accessories they always help me find exactly what I'm looking for