This place absolutely rocks. We rented sleds here and they absolutely ripped. Beautiful state of the art sleds. The employees were all great and super friendly. We will be back! Thank you read more

Convenience is the name of the game at Headwaters. Rented sleds from here last year and will be again this season. The rental process is now entirely online and more straightforward. All available Polaris models are current year or within 2 yrs.; very nice and handle well on the trail. The shop is beautifully situated at the conflux of nearly all main-stem trails in the Western UP region; you can go any direction from here. Also, there is a gas station w/ snowmobile oil for purchase just up the road. The after-hours return policy is easy; just park the sled around back, drop the key in the lockbox, and done! Could have used instruction on how to change out belt and oil-filling procedure. Once the oil light comes on it's time to fill 'er up, no if's and's or but's; disobey this rule at your peril. A full oil tank will last you about 100 miles. Sleds have zero storage capacity, so keep that in mind and bring a backpack (EXTRA OIL) for your gear. read more

Rented 4 sleds @ Headwaters, put about 200 miles on them,amazing trail system. Sleds were great, Russ (the owner) was great to work with. Have now added this adventure to our annual "Get-r-done " list. read more

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The worst customer service ever. The guy working the counter has zero personality and doesn't seem to give a crap about the business. The mechanics are morons. They don't know Jack about snowmobiles. I could've done more on my own. No one in that place is doing Polaris any service. Don't waste your time or money. read more

Rude, poor customer service, they are the only game in town and know it! Not the place to spend your money unless stranded. Go south to eagle river read more

Great people, great time! We were taking a very last minute trip to the UP and wanted to go snowmobiling. I called around to a few places in the area of Ski Brule, and the gentleman running this place was by far the nicest and most accommodating for our last minute request. He showed us the ropes and took the time to point out some good trail routes. He was personable and helpful. I got in a little run in with a tree and left some minor damage to the sled I rented. He was fair with the damage assessment and let me know exactly how much it would be and how the process would be to close it out. We would definitely rent from them again! read more

Great people to deal with. Honest and do what they say. Hard to find in a dealership Will buy here

BAD SERVICE!!! We bought a snowmobile from them early January 17' they were supposed to send the registration and never did. I called them multiple times and got the run around by the counter guy (was rude) who I gave my name and number to so the owner could call me and explain why I never received my registration. I called the secretary of state and they told me it was registered in my name February 14 (month and a half after purchased) and I could buy a duplicate replacement one since I never got it. Its the second week of March and I still have not received my registration or even a call back. Horrible customer service I wont be back to give them any business. read more

I've never done a review of a business but this place deserves the recognition for poor service and customer treatment. The two gentlemen seem very irritated talking or dealing with people. I can handle that. Showing up at 8am to drop off a rented sled when they were adamant that the sled was back at 8am and nobody from the business was there until well after 8:30 is unexcusable. Sorry I had to post a negative review but I would imagine this was not a one time experience. read more

WARNING: BE VERY CAREFUL ABOUT RENTING SNOWMOBILES FROM THIS PLACE I have been riding snowmobiles since I was a young kid. Recently, I rented a snowmobile to help my father, with a heart condition, get to and from our cabin. The customer service was extremely poor. I felt uncomfortable through the entire experience. The snowmobile that I rented had major mechanical issues and I had to eventually call them out to retrieve it. They still attempted to charge me a day rental until I disputed it with my credit card company. In my opinion, this business takes care of the locals they have been servicing. However, if you are visiting or a cabin owner, they have little concern for you. As an alternative the Land o lakes Recreation Company is a great company. read more

DO NOT RENT HERE. My girlfriend and I rented two sleds right before new years. Took forever to check out. Several people were renting and one person to process all. One sled had no rearview mirrors. Guy told us that was normal. I have never been on a sled without before. Engine light came on after 30 minutes. IT WAS COMPLETELY OUT OF OIL. filled it up $26.00. The guy who gave us our sled said they were full with oil and gas. We dropped them off at the dealership after hours per their instructions. Nothing wrong at that time with either sled. 5 weeks later my girlfriend received a call from the dealership claiming that the sleds were damaged. He did not believe her when she told him we returned the sleds without any damage. There was not so much as a scratch on either sled. He claimed that the entire front end on one of the sleds was damaged. I am not sure why he waited 5 weeks to call or what they are trying to pull. Very very very shady. Wish I could give 0 stars. read more