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    Headliners Unlimted

    5.0 (2 reviews)
    Open 8:00 am - 6:00 pm

    Services - Headliners Unlimted

    Auto upholstery

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    4 years ago

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    4 years ago

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    OC Autostyle

    OC Autostyle

    4.5
    (118 reviews)

    The photos show the lazy job I had received. I take full…read moreaccountability for not replying when I first said I would. However, I followed up a couple weeks later asking if a certain date worked. I even explained that I had been busy and said the only time I'd have to bring in the car would be the following week. I paid $450 for this wrap and an extra $100 for the wrap itself. When the first job was done poorly, I went back to the shop to address the issues and they said they would fix it. I texted on a Tuesday expecting a response, and I waited until Sunday to follow up again. Instead of Lisa taking accountability, she told me I "did not reach out," which is extremely unprofessional and untrue. I had apologized for being busy, and I did reach out; she just did not respond. When I reminded her the job was poorly done and how there had been no response, she took zero accountability and tried to use my words against me. Lisa ignored my response when I explained how the situation should have been handled and how she failed to reply in a professional manner. As the customer, I should not have to teach someone how to treat me correctly or how to run a shop professionally. I wasn't trying to start problems; I stated the truth about the situation, but she did not like that. I went back because I had already paid and just wanted the work corrected. I dropped my car off again on Monday around 11:30am. The shop texted me claiming the wrap "wouldn't adhere," which I knew was an excuse. I told them to proceed because the material was fine, and if they couldn't install it, that was their shop's error. The rest of my car's wrap was perfectly fine. To double-check, I contacted the previous shop, who confirmed this shop was making excuses, saying, "The wrap sticks just fine. It sticks on the rest of your car fine. They're talking nonsense." I knew they no longer wanted to service me, and I no longer wanted their service either. I paid a good amount of money for this treatment. I made sure the job would get done. The shop told me the job would be done by Wednesday late afternoon. This was the second time they confirmed a deadline and failed to meet it. I made it clear from the start that I have a busy schedule and cannot afford delays, yet they did not respect that. Removing and rewrapping a front bumper is a 1-2 day job, it is not like I was asking to wrap half the car. I set a boundary that if it was not ready by 5pm Wednesday, as they confirmed, I would request a refund. My whole car was wrapped, had parts added, brakes caliper color change, and badges blacked out in about a week. I took it to another shop before taking it here. (Dependable Guys in Santa Ana) I am not a professional, but I am not stupid. There were no photo updates either, I had to ask for them. When they finally sent a picture, the wrap looked freshly slapped on two days after I dropped the car off. The day I dropped it off, they said the wrap did not adhere. It looked like my car sat there for two days until I asked for the photo, or it took them two days to remove a month old wrap and throw on one big piece lol.. My car is a small sedan, a CLA, not a supercar or SUV. Her words were: "Ok we will remove all the wrap and give you your money back. Come and pick it up today." She added, "You are demanding the refund so come get it. We cannot accommodate the time frame for you. Thank you we will be gone by 5 so please make it in time so we can process the refund." However, Mark (the installer) had reached out to me and told me him and his co worker would come into work early to finish the job. This was the second time they broke their own deadline, and instead of taking accountability, she tried to flip it back on me. Lisa took everything personally when this situation should have been handled with professionalism. I never asked them to remove my wrap; I just wanted the job done properly. The installer Mark was professional, but Lisa was disrespectful, dismissive, and extremely immature in how she handled the situation. I told them to leave the wrap and keep the money. This was their mistake, which took up the free time I rarely have. Even after I explained my situation, reminded them of prior mistakes, and was patient with the delays, they still couldn't get the job done on time. I didn't want or need the money back; I needed my car back lol. It was clear they didn't take me seriously, and I was forced to escalate this further, which she didn't like either. This was waste of time and caused unnecessary stress. I was frustrated because I had to deal with unprofessional and immature behavior. All I got were excuses, missed deadlines, and poor communication. This business does not stand on its word or its service. Don't bring your car here. Many shops in OC offer far better service and professionalism. I recommend Dependable Guys in Santa Ana! It turns out the wrap sticks just fine and clearly they were making excuses... 3 weeks no issues.

    Service is thorough and honest. Had my steps installed, it was done quickly and I love them. This…read moreis the second truck I had steps installed as I have complete faith in their work and price.

    Elevance

    Elevance

    5.0
    (709 reviews)

    Just a quick update. I brought my BMW back to Elevance for its second annual detail and PPF and…read moreceramic coating inspection. Scheduling was easy, and I was able to get an appointment the following Saturday morning. I dropped off my car and took a walk to a nearby café to have breakfast while they worked on it. They also have a nice air-conditioned waiting room if you prefer to wait on-site. I returned about 90 minutes later, and waited while they finished up. I take great care of the car, but every time they're done with it, it looks better than day one off the dealer floor. Steve informed me that the PPF and ceramic coating was in great shape. He also educated me that the ceramic coating on the hood wears faster than the rest of the car. They re-coated the hood for no extra charge. What service! Again, I left Elevance very happy with my initial choice to have them apply everything and returning annually for their customer only inspection and detail service. Steve and his staff are extremely professional and friendly. If you need PPF, wrapping, ceramic coating, or window tint, check out my previous reviews and go with Elevance!

    For starters this review does not reflect on the owner, Steve. He has been very responsive at every…read morereach anytime I've had issues, although the resolutions may not be to complete satisfaction. However, the more I continue to see all the errors and defects on my vehicle the more dissatisfied I feel about the results. There are multiple areas crinkling and bunched up, even right after my wrap and more so now down the line. I've added some photos for reference but there are waaaay more I'm not posting that I'd like to count. My biggest issue that has been on my mind to this day is that my cars mileage increased 30 miles from when I initially dropped it off. I brought this issue up to Steve and he explained it's because they did my wheels, the body work, and test drove it but thirty miles is excessive in my opinion. One of his workers I feel definitely took my car for a joy ride and perhaps Steve is covering for them. The mileage doesn't bother me, it's the negligence, irresponsibility, and disrespect for my property of whoever drove my car. Again, Steve has been responsive since day one but his staff (who worked on my vehicle) on the other hand fell very short of the quality and expectations his shop seems to give out through their platforms. I feel like I was one in the hundreds of people who had a really bad job done. No one is perfect and I'm just that one mistake of a customer, unfortunately. All in all, zero stars for the wrap job and 3 stars for Steve's efforts and customer service and 4 stars for the body work and wheels. However, I would recommend to keep an eye on your odometer when you drop it off since it seems like his employees might have an inclination to have some fun when no one is looking or when the "test drive" is being done. I have a camera in my vehicle but when I checked it someone disconnected it almost immediately after dropping it off according to the time stamps. Little sus to me. Thank you, Steve for your kindness and doing your best to resolve each issues you may not have had your hands on directly but if I could truly resolve my dissatisfaction (especially for the money I paid) I'd prefer to redo my wrap in all the area it was defective.

    Headliners Unlimted - autoupholstery - Updated August 2026

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