They were able to send a technician as soon as I needed them. The tech was friendly and very…read moreknowledgeable, and the price was reasonable. I will definitely use them again.

Needed service work done to repair a former AEP rental water heater (now owned by me). Peterman…read morePlumbing & Heating is the authorized AEP contractor they tell me for 47 counties in Ohio, and they repair about 10 of these units per week; I know from experience that over 3000 of these units were installed in just the Canton area about 27 years ago; I own a few of them at my rental homes. The guys that Peterman sent were knowledgeable, clean, efficient, and they replaced most of the parts that typically fail in 20+ years of service although only one part was actually defective. The pricing for both the parts and the labor was reasonable. The guys definitely know these water heaters and the office staff was most responsive in scheduling. Highly recommended.

Clogged sink drain. I called the number and since he was in the area he stopped to get an idea of…read morewhat it was going to be. They scheduled me for the following week. Showed up, ran a snake, cleared the clog and left. I received the bill the following week and it was outrageous. I called the office and ask why all of the separate charges. 1st visit just to look. $110.00 plus $5.00 fuel charge 2nd visit to snake. $220.00 plus $ 5.00 fuel charge Plus a $75.00 charge just to run the snake. I thought that would be covered under the $110.00 SERVICE FEE CHARGE? He was here a total of 45 minutes, in and out, job done! Office worker said $110.00 is the minimum charge per hour and the additional $110.00 the second day was his drive time! It's 12 miles door to door each way. So he charged me $110.00 to drive here PLUS $110.00 for 45 minutes of work PLUS an additional $5.00 FUEL CHARGE! Total bill was $415 to run a snake in a kitchen sink that was very accessible. Taking advantage of a senior citizen is not good business practice. I will tell everyone I meet to NOT use him and I will not call James Plumbing in the future. Outrageous! Next step is contacting the Better Business Bureau.

I was having drainage issues between my appliances and a friend recommended I call James Plumbing…read more They were able to work me into their schedule quickly. CJ arrived and was so friendly and helpful. He inspected the issue and was able to fix everything quickly. He explained what happened and potential cause, and was out the door and off to his next call. I appreciated the quick and helpful service and will definitely use them again (Though I hope I don't have to :))!

Professional service at a reasonable price. On time service. We would highly recommend them.read more

I tried so hard to get a simple quote for a suuuuper simple cable drop. I gave as many details as…read morepossible. All of the messages came back almost instantly, even in the middle of the night, and honestly felt like they were written by AI. I had so many others give me accurate estimates with all of the same information. Beck insisted I would have to have a technician come out for $99 minimum to see what would be needed and proceeded to ask questions that were all answered in my thorough details. Everything felt so impersonal and greedy. Based on their other reviews, I'm not shocked.