Clogged sink drain. I called the number and since he was in the area he stopped to get an idea of what it was going to be. They scheduled me for the following week. Showed up, ran a snake, cleared the clog and left. I received the bill the following week and it was outrageous. I called the office and ask why all of the separate charges.
1st visit just to look. $110.00 plus $5.00 fuel charge
2nd visit to snake. $220.00 plus $ 5.00 fuel charge
Plus a $75.00 charge just to run the snake. I thought that would be covered under the $110.00 SERVICE FEE CHARGE?
He was here a total of 45 minutes, in and out, job done! Office worker said $110.00 is the minimum charge per hour and the additional $110.00 the second day was his drive time! It's 12 miles door to door each way. So he charged me $110.00 to drive here PLUS $110.00 for 45 minutes of work PLUS an additional $5.00 FUEL CHARGE!
Total bill was $415 to run a snake in a kitchen sink that was very accessible. Taking advantage of a senior citizen is not good business practice. I will tell everyone I meet to NOT use him and I will not call James Plumbing in the future. Outrageous!
Next step is contacting the Better Business Bureau. read more