HD Plumbing is excellent and was extremely professional from start to finish. Heinz and his crew were kind and trustworthy, which made me feel completely at ease. They came out quickly for a free estimate, explained everything clearly, and provided efficient, timely service. The work was impeccable, and they did a thorough clean-up afterward. I truly appreciated how smooth and stress-free they made the whole process. I would highly recommend HD Plumbing! read more

I have read all previous reviews that are mostly positive but my experience with Heinz was far from being favorable. This explanation will be lengthy but read it entirely if considering working with Heinz or referring him to others. I purchased two high end Toto Toilets from a retail plumbing supply company in my community. I was given a list of independent installers. I chose HD plumbing as they are the only Toto Certified installer in the Sacramento area. I paid more than $4500 for he two toilets that have several electronic features that include auto flush, heated seats, and a panel of electronic buttons mounted on my bathroom wall. I paid Heinz $1000 for his workers to install the two toilets. I was promised by Heinz that his installers would give me a full demonstration of the mechanics, again promoting his Toto Certification as a selling point. His installers, Ian and Ford, installed the toilets on 1/13/26. I was given by Ford some very basic operating instructions. When I pressed Ford for more detailed details on the settings his response was "read the Toto manual". Not a reply that I expected. Within a few weeks the auto flush feature on one toilet was not working. I followed Ford's retort and read the manual to trouble shoot. I was referred by the retailer to contact Toto Customer Service. I was out of the state for two weeks so I initiated contact with Toto on 2/2/26. What followed was a series of calls over days and weeks, sending videos of the malfunctioning auto flush feature before the recommendation was to return the toilet seat. The seat was returned on 3/9/26 and was advised that a setting was off and was reset . I was advised by the retailer to contact Heinz to reinstall the seat. Getting on the schedule with Heinz was more than a week out. The relationship with Toto has become a profitable one for HD Plumbing as Heinz stated he had at least 10 Toto product service calls at that time were scheduled. An appointment was more than a week later for Friday, 3/20/26. I was given an install window time of 11-12 for that day. I called to confirm the scheduling window the day prior on 3/19/20. I mentioned to Heinz that my personal schedule for the day was set so that I would be home during his reinstall window of time. Heinz confirmed 11-12 and he would call when on his way. That morning I am involved in some charitable work and my plan was to be home by 10:00 AM and hour prior to the scheduled arrival of HD plumbing. Heinz called and left a message at 9:08 albeit 2 hours early. I called back within 20 minutes after receiving his voice message. I informed him that I was 20 minutes away, but had opened my garage door remotely, giving his access to my home for the work. When I arrived Heinz was not there. I called repeatedly until Heinz picked up my call and said he was on his way to his next job in Penryn. I was irritated and asked for an explanation for a two hour variance in arrival time. "People cancel and I move on to the next one". I said OK I accept your apology but when can I get back on your schedule? Heinz replied "oh I am not apologizing but just explaining the way it is. I will call when I have time time to get you on the schedule". Heinz did call back a few hours later offering an afternoon appointment that same Friday. I repeated that I had a full day planned around his 11-12 window and could not be home at his suggested time . Heinz replied that he would call me on Monday. When no call was received by 10:00, I called and identified myself to Heinz and asking for a rescheduled appointment time. After a seeming long pause on his end, I asked are you still there? Heinz replied " I am gonna pass on your job". I excitedly replied, I paid you $1,000 to install two toilets, one of which is not working and this is how I am being treated ? Heinz replied "I have a 30 day warranty on my work so I can't help you". Heinz expected to be paid again for a service call which I would have paid, yet is choosing to write me off. As consumers we have choices too. If you have read this entire review, ask yourself does Heinz seem trustworthy of your business? I admire anyone trying to make a buck but Toto will be told what kind of person is representing their brand in the field as he benefits from the obvious business HD Plumbing is receiving as the "Certified Toto Specialist" Heinz you may be a good person in life but your behavior with me is reprehensible on so many levels as a business person. read more

I had an issue where I had to turn off my water due to a leak. I contacted Heinz on a Sunday. He was very concerned about our predicament, and he made the trip to our house. He located the leak, made the appropriate temporary repair (it was Sunday) and restored water use to the house. He works with focus, dogged determination and has a very pleasant personality. Heinz is a find. You'd be very pleased if you used his services. read more

Had a backed up kitchen sink just days before family arrived for the holidays. Called HD Plumbing and Heinz was able to come out same day. 30 minutes later and my sink was draining again! He did great work and would recommend. Definitely will call again in the future. read more

Water heater purchase and install. Update: Gas leak after installation. Had to call them back to tighten it up. Strange how it wasn't tight enough to begin with before they left the job. Bottom line, no check for leaks before they left. This could have been serious! No matter what you say, this was a bad installation. Will not use your services again. Please do not contact me ever again. Thank you. Please read some other bad reviews... read more

Today I had my hot water heater replaced. I contacted Heinz at HD Plumbing and found that he was exceptionally communicative, friendly, knowledgeable, and professional. I could not have asked for a better company. His staff were equally friendly, knowledgeable and took great care to ensure my carpeting never got one drop. They replaced my unit in just over 2 hours. From this point on HD Plumbing will be my ONLY plumber to contact and I will recommend them to anyone who will listen! On another surprise, the price he charged was more than fair. All in all a wonderful experience. read more

Best I've ever seen, bar none. Forty years' experience with this ol' house, we have had every kind of servce, upgrade, remodel and repair you can imagine. HD Plumbing is the best, they pick up the phone, they call back, they show up exactly on time or a little early, ready to rock'n'roll. Heinz describes options in a way that is easy to understand. That is so helpful in situations that are most of the time pretty urgent. We highly recommend HD Plumbing. Thanks for your work, it is appreciated! read more

Heintz came in on a last minute call and he did a great job along with his crew . He is an excellent plumber and one that can be trusted and is an honest human being . Thank you Heintz and crew . read more

I was referred to HD because my regular plumber was not able to respond. My plumber said HD is the only plumber he would trust. He was right. My water heater went out and I figured it must be the thermocouple again. HD returned my call within a few minutes and simply asked for a photo of my water heater label in case he needed to order parts. After receiving the photo he put me on speakerphone and gave me instructions to start the pilot light. In just a few minutes the pilot light was on and the water heater was up and running. It has been a few days no with no problems. You just don't get service like this anywhere. So thankful for the time he spent explaining everything about my water heater and how to get it up and running again. read more

Great service! He came on a busy Thanksgiving Eve to fix my kitchen ink and basically saved our Thanksgiving day.

I have had major water damage to my home, which, of course, has created great stress for me. Heinz couldn't have been more reassuring and competent during this time. He continued to keep in close phone contact with me, was always on time and explained every step of repair that he made and planned to make. His assistant, Ford, is also most knowledgeable. Heinz was very fair in his pricing and time and I couldn't recommend him any higher. read more

Great plumber does clean work is very knowledgeable one of the best in the business. If you're lucky enough to get on his schedule you're not going to be disappointed with the work. Good pricing and honest about what you need. read more

Heinz is as good a plumber as it gets. He runs a tight ship as it's only him & his one employee who go out on jobs. He's as kind a guy as it gets, always extending himself and offering his generosity. We have been using Heinz & HD plumbing exclusively for our new home renovation. He has done everything from replace our garbage disposal to install new toilets, new sinks, and new shower valves. He knows his stuff & is as educated a plumber as it gets. It's comforting to know we don't need to find a new plumber ever again. We highly recommend Heinz & HD Plumbing. Look no further! read more

I don't think that I've ever written a bad review before and write this in the spirit of perhaps Heinz improving his customer service. Heinz from HD Plumbing helped us with plumbing work before, so I called him and set an appointment. Just before he was to arrive, he called and asked what my plumbing problem was again. After I told him, he informed me that he couldn't help me because his van was in the shop and it contained his plumbing products and supplies. We set another appointment, he was an hour late, did not call, and my husband and I had another engagement that we couldn't cancel. Heinz then informed me that when he gives a time for an appointment, it actually means that he could arrive an hour before or an hour after. OK, why not tell your customers that upfront. We set yet another appointment AND HE NEVER SHOWED UP OR CALLED to explain why he wasn't coming. To date we have never heard from him. His actions are selfish, rude and inconsiderate. I would not recommend him. read more

Thank you for helping me with my plumbing problem, you were quick and very professional! I appreciate your explanation and your courteous manner! And best of all - you fixed it! Thank you again read more

Heinz who is the owner of HD Plumbing is absolutely the best plumber! I have used Heinz for my house and also for some homes that I have sold as a listing agent. He always has done absolutely fantastic job! I also have referred him to many friends, neighbors and other realtors. He is truly the best and I always feel comfortable referring him to others! You definitely can't go wrong with using Heinz as your plumber! read more

Heinz was referred to us by a neighbor about a year ago, after we'd had some so-so experiences with other companies (McDonald's, Boyd). He has done three different jobs on our aging house since then and his work has been top-notch. Price is competitive, but what really puts him over the top is that I have come to trust him to do only the work that needs to be done and not sell us on repairs or upgrades that we don't need. This guy takes pride in his work, responds promptly, and has integrity - what more can you ask for? read more

I called for a repair of the main line. They came out as promised on time Gave me an estimate. Returned with the parts, repaired and upgraded the lines and came in under estimate. The staff were friendly, professional and highly recommend to used them. read more

Excellent service! Heinz, owner/operator picks up the phone when it rings (with the exception of when he is in the middle of some work), returns messages quickly and he is very skilled at managing appointment times (that is to say, he calls ahead before an appointment). We had to reschedule and it worked well--a valve replacement was a non-emergency that could have easily turned into an emergency, IF this reviewer had made a mistake on some small repairs in the kitchen. HD Plumbing was recommended by a next-door neighbor and it turns out that Heinz knows the owners and former owners of several homes up and down this block. This reviewer believes that is about the best recommendation you could find. Good job, it is appreciated! read more

My husband and I hired Heinz to replace old plumbing and add additional plumbing in our master bathroom for a remodel. Heinz was flexible because he had to do his work in increments as other contractors finished their portion of the project, this required Heinz to come back 3 times. First, he replaced existing plumbing added a 2nd shower head with its own control, moved our shower drain, moved some other pipe (I don't know the name) by the bathtub so the shower wall could be attached. Second, after the Kerrock shower walls were attached, he came back to install the tub drain. Finally, after the glass shower was installed he came back a 3rd time and installed the tub, and all the finishes. I love my bathroom! We could not be happier. Heinz is probably the most reliable contractor I've ever come in contact with. When he says he will be at your job at 8:00 AM, he will be there at 8:00 AM. read more

Do not use this plumber!!! He is incompetent. He came out two times to clear my toilet. He replaced a part, and claimed it was an original Kohler part, and the part was defective. The second time he came out he told me that there was nothing wrong with the part, and that he didn't know why it wasn't filling and flushing properly, or why it was making such a tremendous racket each time I flushed. Since my toilet still wouldn't properly flush after he claimed to have cleared it, he told me that I needed a new toilet which for the toilet that I have in my high end custom home, he said would cost +700 or more, plus installation. I knew that there was nothing wrong with my toilet. Anyone with half a brain could tell that there was a clog somewhere, so after trying to reach him several times to come back out, which each time he made an excuse and failed to follow-up, I asked a friend to look at it. My friend simply went to home depot, bought a new part to put in the tank, and cleared the clog using a standard tool that he rented from home depot. This guy is either totally incompetent or he is a crook. Either way, he refused to refund the $179 that I paid him for doing absolutely nothing to fix my problem. read more