I really cannot say enough good things about this business. When you are spending such a big…read moreamount of money on such a long-term purchase, it can be stressful and you wonder if you are getting a good deal. I can tell you that Aloha made this purchase a breeze. They were very patient and knowledgable in explaining the various product options in the showroom. They were very accommodating in lending samples to take home. Larry Smith, who came to do the measurements in our home, could not have been more pleasant and professional. Vicki Smith, who was our contact for quotes and payments also was amazing friendly and helpful. And the installers did a great job both in carpet-laying skill and in overall professionalism. We felt very secure that all of the folks involved were honest, integrity-filled people. And to verify that we had indeed received a very good deal, my folks who live in a different state fell in love with my new carpet and asked for a quote from a business close to them. The price they were quoted was significantly higher than what we paid! We were so pleased that my husband just asked Aloha to quote a job for him at his place of business. So, we definitely plan on using Aloha whenever we need flooring!

We had a VERY BAD experience with this carpet shop. From…read moreJessica (salesperson) to Mitch Law (Installer) Because of them, we have to replace all of our vinyl plank flooring. Mitch had his son Trevor and another kid do it. Apparently, they were not properly trained to lay the flooring. DID NOT READ DIRECTIONS Aloha charged us more for the whole thing. DO NOT GET ANYTHING FROM THIS STORE THEY WILL RIP YOU OFF

It was horrible. We have been using them for a decade for all our flooring needs however, when we…read moreneeded new wood floors/laminate put down in our bedroom and living room. They covered over a soft spot in the living room instead of replacing the wood underneath. They then left all of what they pulled up out in our front yard, and our said sons had to carry it off.. When I complained to the manager he basically said it was our fault for having dogs in our house. I will never use them again and now we have to find someone to fix the soft spot because they refused to come back out.

Extremely UNPROFESSIONAL, poor service. Bought flooring for our entire house build from them; they…read morehad an Installer they use name Troy. The installation was terrible, flooring was installed over debris that would have stayed there if I didn't make them "fix" it. Gaps everywhere, cuts too big and crooked. Troy was paid in full before we saw the final install. Contacted Floor Factory Outlet manager Bruce McConaghey; we were told FFO would make it right. Bruce continually thanked us for our patience. FFO sent a couple of their "inspectors" to inspect the floors in person. FFO then sent a "Floor Detective" to do an in depth inspection. The Floor Detectives finding was that it was faulty installation. When FFO was advised, after stringing us along for months and telling us the whole time that they would make it right; FFO manager Bruce McConaghey said "at this point in time, the issue is between you and Troy." They did absolutely nothing to resolve a problem that was caused by their installer. They falsely misled us by continually telling us they would make it right. The day after they received the Floor Detectives findings that showed it was due to faulty installation by FFO installer Troy, they emailed us that they would not be helping us any longer and that we would have to take care of it ourselves. I would NEVER recommend FFO.

David was professional, punctual and polite. He was knowledgeable about the products he used and…read morewhat I should expect after the service. I have pets, and some concerns about smell. Additionally, I had some staining and high traffic areas that needed revitalizing. I am highly satisfied with the results of his cleaning and deodorizing. I will definitely use him again and will be recommending to my friends and family. Thank you David, your professionalism and courtesy was greatly appreciated. My only regret is not taking before pictures.

From start to finish, I am very satisfied. Communication was prompt, he showed up on time, is…read morepolite and worked very hard to clean my entire home, including steam cleaning bathrooms and kitchen floors. I recently moved in a home that needed thorough cleaning. Definitely would call in the future.

We had all of our bedrooms and closets with 10 yr. old carpet replaced with tile planks. Trott…read morehelped us pick out the correct color, size and grout. Price was comparable to most other flooring stores in the area. Installer was here on time and did excellent work. He explained everything he was doing and why. We are completely satisfied and highly recommend Trotts!

We have used this company to install carpet and base boards in my condos. Their prices are fair and…read morethey do good work

In March 2024, my husband and I paid a deposit to Jim and Susan Staresinic (the current owners of…read moreRod's Carpet) on our small 504 sq ft family room floor. Eight months later, we are still waiting for the job to be completed. According to the installers, in April, Jim ordered the wrong transition strips to go between the LVP flooring and the ceramic tile. Jim reordered more transition strips. These strips were too narrow to fill the gap left between the two floors. Jim said that he would reorder in more transition strips. He told us would get back to us and come out to ensure these strips would work - that was in September. Jim did not get back to us, I had to contact him. Here we sit, the floor still is not completed. I cannot in good conscience recommend this business! It is by far the worst follow-up and communications I have ever encountered from a business owner!

I came here looking for a backsplash for my kitchen. Tile options with different hues of blue that…read morearen't glass seem to be a challenge to come by. If I didn't find a tile it was ridiculously expensive. Like 20sqft came out to about $700-$800 and it wasn't even super fancy tile. The cost wasn't necessarily per sqft but more per each piece of tile. It's just not reasonable when it comes to pricing. Now the staff is really great and super nice and they take the tone to talk to you and help you. If you come with a stroller you gotta park out back because if you go through the front you can't get to the tile without having to go up some stairs

Worked with Jeff clear communication and provided us wya great installer…read moreCarpet quality was very nice and made a huge difference. The installers took all the old stuff with them

Started my 4bed house over 2 years ago, Did it room by room as I painted and textured my walls and…read moreceiling. Used the same installer Rick every time. The last room was the living and dining area. The were several large pieces of furniture I could not move by myself. Him and his associate moved them out of the way and put them back for me. Every time they came, they were on time and brought the flooring with them with. They hardly said a word to each other. I have run crews myself over the years and these two work together very efficiently. There was no lost motion. He later told me they had been working together for 3 years. I am obviously very pleased with the whole process from beginning to end, The only thing I would recommend is when you do a job as large as mine over a large period of time is keep in mind that the flooring industry is always changing colors and patterns. Do not be caught not being able to match up your flooring before you can complete the job. Again, thanks to Cody and rick for a job well done. I highly recommend them

I would not recommend this company to anyone, they have terrible customer service. Their products…read moreare complete trash, the delivery process was slow, I was missing a box. I delt with the manager who was completely dismissive and rude. I HIGHLY RECOMMEND YOU DONT BUY FLOORING FROM THESE PEOPLE.

I have nothing great to say about this store! From Bryant helping me decide the perfect flooring…read morefor our house to the EXCELLENT costumer service provided by Paul. I would highly recommended this store to anyone looking for great service and deals.