HCS responded quickly to assessing a leak in the family room. The inspector gave a detailed list of items that needed to be replaced/repaired. Three weeks later a technician spent 10 minutes on the roof and said "I think I got it fixed". Two days later it rained and there was more damage in the family room. About a week later they repaired and singled that section of the roof. Leak stopped and roof looks great.
The following week...Two techs came, spent a few minutes puddying the spot inside and said "we'll be back to sand and paint after it dries. The next day the puddy had recessed into the areas and needed to be filled and sanded again. A couple of days later that was done. Two days more, one of the techs came back, barely sanded the repair, painted and left. The work looks like it was completed by a four-year-old.
A day later, I received a phone call from the original Assessor, and he was yelling at me why the project had been paid for. I said I tried to call the office manager and pay by credit card and was told that they didn't accept credit cards. Which was not the information that he'd given me. So I talked to the owner of the company and he said we could pay by PayPal but it would add 6% to our bill. I said this is not acceptable. Finally we arrived at a payment agreement. After they received our money, they said they would would send somebody out and do a perfect job on the ceiling. That was over a week ago. We haven't heard from the project manager; the job is still not finished and I would not recommend this company. read more
