I'll start by saying if I could give them no stars I would! I bought a 2011 Nissan Armada in March…read moreof 2022 it is now Nov. 2022 and I will list all the things that have gone wrong with this vehicle. I did bring to a mechanic for a overall check. I feel C&C was very good about hiding things or the mechanic was crap. Either way these are the problems I've had in the last 9 months in order. These all the parts and systems that have failed and needed replacement: Left rear tire sensor-$25 sunroof motor-$60 Catalytic converter- have not replaced yet O2 sensor- $100 Driver side memory seat function-$75 Radiator- $1700 - which then lead to Blown Gasket on engine block- full engine swap $6,000 AC compressor-$500 Driver side window motor replacement-$50 Most of the smaller jobs I did myself which kept the cost down but the others as you can see cost a small fortune! I've contacted Cars & Class Via email with no answer and I'll be honest I don't want to go there because I will not be in the right frame of mind to deal with the owner. Be warned don't buy from here!

My husband and I went here this past Monday looking for a new car and the guys here were so nice!…read moreAnd given this time we are in, they had masks on and everything! We had to bring our two year old and they gave her chips and crackers and they were just so friendly and gave us a great deal on a super cute SUV!!! 110% recommend them, we will definitely go back for any future purchases :) Thank you for everything guys!

I turned in my leased vehicle here yesterday and it was a BREEZE. Coming from out of state, losing…read morepaperwork to turn in a lease, this being my first time with a leased vehicle, and had wear and tear on the vehicle, I had a bit of anxiety. However, ALL of the employees here are super friendly and welcoming (may have been the Girl Scout Cookies I had on me to start friendly banter ha). They took my car for a drive, checked it out, signed it off, and bam...done within 15 minutes. No need for stress at all! They were all reassuring and told me that the only thing I needed was that third key I didn't even know I had (thank goodness for the junk drawer box I packed) or else it would be a $500 fee. This was seriously easier than looking for a vehicle. They also did not try to sell me any cars or pressure me in the slightest. These guys are professional and did not take advantage of lil ol' me like soooo many places I've gone to. I HIGHLY recommend returning your leased Subaru to this location.

Ms. Dakota Romano gave exceptional customer service from start to finish! She along with Kevin went…read morethe extra mile to make sure I was leaving in an auto that I was completely satisfied with. I couldn't have chosen a better dealership to shop with! Definitely recommend :)

May 21, 2019 **IF YOU'RE SHOPPING FOR USED CARS IN THE…read moreGARNER/RALEIGH AREA, IM ABOUT TO SAVE YOU A LOT OF TIME! ** Best experience ever! Mike, the owner and his staff, knew every car we asked about inside and out! We didn't even have to ask about any issues because Mike went out of his way to point out little minor defects we may not have noticed otherwise... talk about honesty! He also offered a solution fo each minor cosmetic flaw. He and his staff graciously pulled out half a dozen cars for us to drive, telling us to take as long as we needed with each one. He bent over backwards to help, giving us his personal cell phone number to use should we have any further follow up questions. Absolutely amazing! I would've left this review even if we hadn't purchased a car from him, but we did! He gave us an incredible deal and I got my dream car! I HIGHLY recommend this dealership if you're shopping for quality on a budget. So happy!

Definitely steer clear! I should have known by the looks alone - many cars crammed into a crappy…read morecorner lot with a gross, dirty trailer situated in the middle. Yikes. Decided to look around, the employee who was there told me everyone else that works there was "late coming into work." Ok. After driving 45 minutes to see a few cars, the cars that we were originally interested in were filthy, hadn't been cleaned INSIDE (one had trash and dirt on the floor), one had a bumper falling off, the final one had chipped paint and rust above the windshield. Horrible experience. Just avoid at all costs, if this is how the present the cars on the lot, I can only imagine how poorly these vehicles will do out on the road. Hard pass!

I have had my care a total of 90 days within the first 30-40 days I had to replace something that…read morewas 300 and something dollars. I don't drive this car everyday bc I have another car that I use to commute to and from work. I go to turn the car on the day before yesterday to drive it and it's another light on. I took the car back to Elite Auto the first day I was told no light was coming on let it stay another day and call back tomorrow. Called today it's now a censor which is going to cost me 160 something dollars. I purchased the level 2 warranty which apparently does not include anything, I was also told I need to "read my policy" I don't feel within me having this car less then 6 months I should be having all these problems. All that I was told was basically it's a machine and they are going to mess up, my response was if it's a machine and things happen then how about you guys pay for it and fix it. I have purchased a bad car before and it feels like I'm living this all over again. The lady at the front desk is always sweet and understanding. I feel that today they were really rude and unprofessional. Before you purchase a car make sure you take it to a dealership and have someone look at it over for you. I'm a single mom and work 2 jobs to take care of my kids and don't need the extra stress that's coming along with this car!

very unprofessional, car was still super dirty when coming for scheduled test drive. When made a…read morepoint of the cleanliness and other problems during the test drive, we were interrupted and met with attitude, would not even come outside to see how the test drive was. as a current car salesman I know the tricks and had to find our way around the "buy here pay here".. the older lady couldn't even come outside to ask how the drive went so we could go over things we noticed. The car had a bit of a vibration and needed a deep clean with new breaks and rotors. You can tell when someone is more about a dollar than the care of the customer. When trying to explain our experience else where, the older lady interrupted me rudely. She refused to say anything about the cleanliness, but explained the mechanics didn't put a band aid on things, when the rotors needed obvious replacing.

Great experience! I went in and talked to Mike about what I was looking for and the amount I…read morewanted to spend. Within two weeks he found exactly what I wanted. He even took it to my mechanic to have it checked out for me before I purchased it. Excellent experience and would highly recommend GR Motors.

When it was time to start looking for a second vehicle. We knew where we were going. And that was…read moreright back to our local and friendly dealer in Garner NC, G&R Motors. Mike and his son Hayes are the best at customer service and helping you and your family, in looking and buying a vehicle. This is our third vehicle from G&R Motors and I truly believe they are the best in the car business and our family thanks them for such a great and joyful experience! And we look forward to buying our next vehicle and many more from them.

I've waited a few months to post this review - I'll explain why…read more Our 20 year old daughter wanted to buy her own car, paid for by her, all cash. She had her eye on used Subaru models. We spotted a 2004 Subaru Forester at West Raleigh Auto, called and drove down the same afternoon. Really liked the car, the lot owner, Patrick, was extremely friendly and professional. We planned to come back the next day to get dad's opinion and most likely buy the car. Came back following morning, test drove a second time, made an offer on car (considering how much daughter had saved for a car), Patrick happily accepted and she bought the car. We noticed a few issues with car - rear view mirror was very discolored (with age), passenger window motor broken, car needed new wiper blades and car was not clean (it had literally only been on lot 1 day when we bought it). Patrick gave us an IOU for complete detail, replace all wiper blades, new window motor and new rear view mirror. No questions asked. We took the car home and I drove it back down to Patrick following Wednesday for the detail and repairs to be made - it took the mobile detail guy a few hours to clean, Patrick lent me a car from his lot and I just drove down to Crabtree Mall and killed the time. Very generous to lend me a car! ONLY issue we have is the following week, our daughter was running a few quick errands, locally here in WF. After her third stop in about 1/2 hour, she came out of Dollar Tree and the car would NOT start. She freaked out, called us panicking and said she turned key over and it wouldn't start. Tried four tries until it started for her. OMG. Car was only two weeks old to us and wouldn't start! What?! I texted Patrick immediately, he said bring it in on Monday, I'll have my mechanic look at it. Monday, I drove car down to Patrick, he loaned me a car again and his mechanic tried over and over to replicate stalling. He could not get it to stall... Long story short - we've owned car since first week of October. The car has stalled on me once (again after running a few quick in and out errands) and stalled on daughter on December 16. Very frustrating. Car will catch after a few tries but it undermines your confidence in the car. Oh, and there seems to be an issue with the passenger window again - we had window down, car stalled, window wouldn't go back up. After a few tries, we got car started again and window back up but daughter refuses to let anyone put passenger window down now. Saddens us that she saved up hard-earned money and there are still issues with the car but what can you do? Update 1/8/18: rear view mirror that Patrick installed completely broken and fogged over. Car stalled again twice today before finally starting. Final thoughts: Would I buy from Patrick again? Maybe. Would I get the car checked out independently before I bought it? Definitely. Is he a stand-up guy? Yes, he did try to replicate issue and just couldn't get it to happen. He stood by his word on all fixes and the complete detail (guy did a bang up job cleaning her car). Hope this review helps future used car buyers!

I bought a 2008 Jetta a year and a half ago for my daughter. I believe I got a very good deal on…read morethe car. It was clean and Greg was very helpful and responsive during the purchase process. I discovered the cd player didn't work and he had a new, upgraded radio installed complete with bluetooth. He also arranged for a locksmith to come and make 2 new keys for me at cost (which would have cost more than $300-400 at the dealership). So... why am I writing a review a year and a half after the purchase of this vehicle? Well...you know teenagers... :( The good news is that my daughter is fine and no other vehicle or property was involved.... but she hydroplaned, crossed the yellow line and went off the road and into a grassy gully. Our better angels were watching over her that day and thank God nobody else was in the car and nobody was seriously injured. The car, on the other hand, was not worth repairing...... so ..... I am in the market for another used car ... and I am going to be heading back to West Raleigh Auto Sales to see what they have in stock!! I guess that is the whole point of providing a good customer experience, right? Make them want to come back for more and tell their friends.

Great customer service. It was the best experience I've ever had with purchasing a new car. The…read morerepresentative was very thorough and they helped me tremendously. I would definitely recommend them especially if you have bad credit they will still help you get a car.

I only write reviews when it's necessary, so with that said…read more... Been working with Naz for over a week on a black Infiniti they had on the lot. We called Naz this very morning around 10am to talk price. We then went to Navy Federal to pick up the check. We got to Empire Auto around 1pm just to find out they sold the Infiniti last night! Like, why in the whole hell didn't Naz just mention that shit this morning when we talked?!?!? We then tried to call Naz but he didn't answer. We called back a minute later for it to go straight to voicemail multiple times like he blocked us?!? Why kind of business etiquette is that?!?! This is a shady place! BUYER BEWARE! I see the owner likes to tussle on bad reviews, so I'm interested to see what lies he tries to spin on this bs! Try me, I have all the time in the world! Headed to BBB to write a review there also. FAAFO!

I'm just so impressed by the quality of the job they did. They really listened to me when I asked…read moreto not use any products with a strong smell due to sensitivities I have and the result is incredible. Every single inch of my car is absolutely spotless and looks brand new -- from the tires to under the seats, no spot was left untouched (and uncleaned!). The prices were very fair and they even talked me down to a cheaper package when I was discussing my needs with them. I would highly recommend this place.

Nick and his team did an amazing job with my wife's 11 year old car. It looks almost as good as it…read moredid the day we brought it home. It needed more work than originally estimated, but the team stayed late on a Saturday to get it done. Worth every penny.