My sister & I came into to purchase a watch battery for a men's Michael Kors watch. We were…read moregreeted by a very nice salesperson named Sean. He took the watch into the back room for the repair, & when he returned he was so apologetic because the leather watch band had come apart & a few pieces broke off. At this point we figured we needed to purchase a new watch band. Sean was so helpful in assisting us in choosing just the right band. Sean was so kind, and helpful and even though this was a small purchase, we were treated as if we bought an expensive piece of jewelry. His customer service skills and pleasant smile were greatly appreciated. My sister will be returning to her home in California and I live locally and have purchased a few items over the years & had repairs done in your beautiful store. We both are so pleased to have met such a kind employee and I know that any time I need to come to your store for a purchase or repair, Gennaro is my jeweler.

I walked into Gennaro Jewelers needing my tennis necklace repaired and walked out with not only a…read morenecklace that looked brand new, but a solution to something that had been bothering me for the longest time. I genuinely cannot say enough good things about my experience here! From the moment I walked in, Eric was welcoming and thorough. He took the time to inspect my necklace and explain what needed to be fixed. I was then brought downstairs, where I got to sit and watch Herman work on my necklace up close on a TV screen. I could see every little detail of the repair as it was happening, which was fascinating! While I was downstairs, Courtney came over and started explaining everything to me. At this point, I felt like I was on a little excursion tour and I was loving every minute of it! She shared how Herman got his start in jewelry repair when he was just 9 years old in Ecuador and how he's spent years perfecting his craft. Watching him work while hearing his story made me appreciate the craftsmanship that much more. My necklace was repaired, cleaned, and polished to absolute perfection. But here's where my experience got even better. While I was downstairs, Diana complimented me on my necklace and the diamond earrings I was wearing. What she didn't know was that those earrings had been driving me CRAZY for the longest time. Because of their size and weight, they would constantly tilt downward instead of sitting beautifully on my ears. It's such a small thing, but when you have beautiful earrings, you actually want people to SEE them! Diana asked what kind of backings I was using. I told her screwbacks, and she smiled and told me to come find her upstairs when I was finished. Well, I did, and she pulled out these jumbo-sized screwbacks and said, "Let's see if these work." She cleaned my earrings, had me try them on with the new backings, and I kid you not, I got emotional LOL. My diamonds were FINALLY sitting upright and looking the way they were supposed to! She jokingly called them the "magic bra" for earrings, which honestly couldn't have been a more accurate description. SOLD! I walked in for a necklace repair and somehow walked out with a problem solved that I hadn't even come in to address. All because Diana was observant enough to notice something and thoughtful enough to offer a solution. That to me is exceptional customer service. Before I left, Eric inspected my necklace one more time and even gave me some helpful advice on how to properly lay and store it to avoid future stretching or breaks. What really stood out to me was how genuinely friendly, knowledgeable, and helpful everyone was. Nobody was trying to sell me something I didn't need. They were simply passionate about what they do and took the time to make sure I was happy. I left Gennaro Jewelers absolutely elated. Between Eric, Courtney, Herman, and Diana, what could have been a simple jewelry repair turned into such a memorable experience.

We recently attended Good Old Gold's Christmas Party event on December 7th, and it was absolutely…read morebeautiful! From the moment we arrived, the holiday spirit was everywhere. They had Santa outside taking photos with the kids, incredible Christmas carolers filling the air with music, and delicious refreshments throughout the store. The entire staff was warm, welcoming, and ready to help. They had multiple raffles going on--and we were lucky enough to win one! Helen and her team truly put together a magical event that made everyone feel special. While we were there, we purchased a beautiful cross for my nephew. Vincenza assisted us, and she was so sweet and helpful throughout the entire process. Good Old Gold continues to impress us with their customer service, attention to detail, and the genuine care they show their guests. We can't wait to come back!

We've used Good Old Gold now for my wife's engagement and wedding rings as well as random needed…read morepieces of jewelry over the years and resizes. The staff is incredible and always nice and quick to help, the prices are reasonable and they have a very good selection. In the past we've worked with the owner's daughter (I'm sorry, her name is escaping me) for my wife's rings and this time a really nice young lady named Chloe. Recommended.

My husband and I had such a great experience working with Sue to design my engagement ring last…read moreyear that we came back for wedding bands as well. Sue was so friendly, helpful, patient, and responsive during the entire process and everything turned out beautifully! They were ready so quickly, too - we couldn't have been happier. It was nice meeting Ziggy as well and you can tell they really are attentive to a customer's needs. Customer service is top notch! My husband grew up in the area and highly recommended Busy Bee, so it was all very meaningful for us. We would definitely return in the future!

Worst customer service. Makeup prices in their head. Poor quality…read more My boyfriend bought me a diamond bracelet from here- in which they gave him different prices on different sized diamond bracelets which is fine. But when I went in to exchange for a smaller diamond bracelet they gave me a different cost than what they told him when he was comparing them Fast forward a few months and my bracelet broke! Went in to get it repaired and charging me $30 to fix when it didn't even last a few months! Will not be back- highly discourage anyone from trusting their jewelry with this place

Still a customer after all these years. Walk in a customer…read moreand get treated like a family friend. Best quality, Best service, Best prices. A local jeweler you can trust. Albert, Rob, Stanley, all experts with expert advice and suggestions. Highly recommend for all your jewelry needs.

Only giving it one star because I had to in order to leave a review. I'm BIG on customer service…read more Unfortunately, I went there in my work uniform. No one greeted me. I walked through the entire store where one of the owners children walked past.me as I was looking and said nothing. I went up to him and said this is strange I'm normally greeted. The four times I've been to this store. Once other jewelry fixed, which is when I left a beautiful review. And the reason why I was going to shop in the store. They were extremely helpful while I was in my regular Clothing, which is funny to say that they were designer clothing going above and beyond saying they would assist me in ordering because they didn't have what we needed. Now I would never give the store one penny and I will make sure to never refer anybody there.

Steve was very professional and responsive to my messages and addressed all concerns and questions…read more Their wire prices are rock bottom and no nonsense, I did a FaceTime call just to feel comfortable with wiring money. They overnight my watch from NY to CA the next morning which was amazing service.

Great experience today. Very professional and took the time to explain everything. The wait wasn't…read moretoo bad. Fair pricing.

Great Service Kind Staff All my needs were met - Resized a ring, fixed watch and Amazing Brighton…read moreJewelry and wallets and Pocketbooks and overnight bags. Love this store.

I was in the store earlier today looking to sell a 14k gold chain that I have had for almost 30…read moreyears. I couldn't have been more happy with the service I received. Thank you so much Laurie your help, and the great conversation we had.

I have followed Roma from the beginning days of Atitas Flea market. I hated going to the flea…read moremarket but the great customer service and the reasonable pricing made walking through racks of knock off clothing and cheap toys bearable. When Atitas closed, Roma moved to his brick and mortar store in Massapequa. Of course I made the trek over there to buy my wife's engagement ring and later our wedding rings because all my siblings (and grandfather, lol) who bought engagement rings from Roma were happy with the purchase and of course, the appraisal afterwards. Plus the engravings were well done and included in the price. I highly suggest coming here for fine jewelry because they do not rush you while making a huge purchase and their pricing is completely fair. Just be cognizant of their hours, it's a little weird and rarely open after 5pm.

Finally an honest jeweler. I'm so happy I found Roma. Manny is a pleasure to deal with and treats…read morehis customers with great respect. He's an expert gemologist and jeweler, doing this work his entire life. His experience is far greater then any salesperson at any department store. I have been here several times with small amounts of jewelry to sell. Manny was very patient and offered better prices then anyone else did. His showcases are filled with beautiful unique precious metal chains and gemstones. Everything is sparkling clean !! Don't go anywhere else. Roma is a must !!

I had such a great experience here! I walked in and Michael was incredibly kind, welcoming, and…read moregenuine. He took the time to clean my ring and was so helpful when talking with me about wedding gifts and pricing for family members. I never felt pressured at all, which made the experience even better. They have a beautiful selection of jewelry, and I would definitely recommend this place to anyone looking for quality jewelry and great customer service!

I've been to Lana's Jewelry a few times over the years. First to buy an emerald birthstone ring,…read morethen for switching out some watch batteries and most recently to get my wedding band and engagement ring fixed. Long story short, had to get my rings cut off a couple of years ago at the hospital and sadly, they were mangled!! Brought it in to see if they'd be able to help at all. Given how bad the hospital had left my rings, I did not have very high expectations. Shockingly, I'm thoroughly impressed with how my rings turned out and forever grateful to them for giving me the ability to wear them again!

I have been to this store previously, generally for minor purchases, watch batteries, sizing, etc…read more This time was different. I had purchased a watch as a gift, online, for a retiring co-worker. The watch I had found was pretty unique, something I had expected the recipient would enjoy, which she did. The problem was, this supposed quality watch died within about 6 months of gifting it. That really disappointed my friend. Though not complaining, she asked if I could help, as she knew of nowhere near her that she trusted to fix it. She found it was not a battery issue. I brought it to Ronal. Ben examined it and found that I bought it as new, it was an "old stock" watch, and the movement went bad. He explained that it would require a new movement, that this was a Swiss watch and if the Swiss movement was available it would generally cost more than I paid for the watch. He said that he would check into it and asked if a quality Japanese movement would be satisfactory. I approved of his very fair estimate and he had the watch restored in a couple of weeks. My friend was elated to get it back running. I realized afterward that he actually made really nothing on this transaction, after buying the new movement, and did this only to satisfy my needs, as customer service. I believe that is what these people look to do here and for that I am very grateful.

So I've been a few times and have forgotten to write a review but decided it was time…read more The unparalleled service and personal warmth from Dali and Ben are what make this small jewelry store uncommon. I have purchased gifts as well as had remodeling done on several pieces and have been thrilled with them all. The quality of the work and the materials (diamonds, platinum, gold) are top notch. Nothing is done half-way. They are professionals who are qualified to assist and design and sell. I have recommended them to many of my friends and I will continue to be a customer for all my jewelry needs.

I will admit that this place looks a little iffy on the outside and its location is tucked away…read morebehind a grocery store. Not the best first impression. But I had the unfortunate task of selling my ex-husband's wedding ring (yay?) and I happened to be doing other errands in the same shopping plaza. So I figured I would give them a shot. My intention was to sheepishly get a quote and maybe shop around at some other places. However, I was so pleasantly surprised at how nice, understanding, and FUNNY all the employees were about this awkward task that I decided to just take their offer and be done with the whole thing. Rob weighed the ring in front of me, testing its authenticity for metal content, and gave me an estimate based on their current rate for gold purchases all while laughing and joking and making me feel like I was making any other transaction. Then, to top it all off, after he gave me the cash for the ring, he offered me fancy chocolate cookies or a mystery wrapped bottle saying, "I know divorces are hard, so I can offer you something sweet or something to get you drunk. Which would you like?" How hilarious is that?!?! So thank you, Rob (and his brother Stan), for lending some well-earned closure to that chapter in my life; perhaps I'll be back with my other rings.

Only giving it one star because I had to in order to leave a review. I'm BIG on customer service…read more Unfortunately, I went there in my work uniform. No one greeted me. I walked through the entire store where one of the owners children walked past.me as I was looking and said nothing. I went up to him and said this is strange I'm normally greeted. The four times I've been to this store. Once other jewelry fixed, which is when I left a beautiful review. And the reason why I was going to shop in the store. They were extremely helpful while I was in my regular Clothing, which is funny to say that they were designer clothing going above and beyond saying they would assist me in ordering because they didn't have what we needed. Now I would never give the store one penny and I will make sure to never refer anybody there.