I had a very wonderful experience in your Jacksonville, Florida location store# 016007. Cassie Kaes…read moremade mattress shopping a very informative, stress-free experience. Without a doubt, I felt confident she had my best interest in mind when going over the different options. She really wanted to get to know my wants and needs, as well as my current situation that brought me in looking for a new mattress. I suffer with many medical issues that cause chronic pain, and I felt she took a genuine concern and interest and ensuring I found a mattress that was going to cater to my medical needs. I have gone through several mattresses and have been to countless mattress stores; never have I ever had someone take the time but she did, I honestly thought I learned so much and the time that I spent with her. For the first time I had a salesperson who had my best interest and not just their own. She really went above and beyond and I want to make sure that Mattress Firm is aware of the wonderful service that Cassie provided. Five Star world class service exceeding all expectations truly going above and beyond.

I purchased a Beautyrest black Father's Day weekend, initially I selected the firm, one months…read morelater I exchanged it for a medium, my experience was excellent, even the exchange.

I arrived at the open of business to another couple complaining about their order, it should have…read morebeen the heads up I needed to just leave in the first place. After they left I inquired about a king size bed foundation for our new bed set. The sales person told me they were happy to have the product delivered the next day and I happily paid the $400.00 tab (I guess bed foundations are a big thing nowadays). Late that evening I get a phone call from the sales person saying they are actually out of the bed foundation and were unable to keep their commitment of delivery the next day. As I had no intention of sleeping on the floor I went back the next morning and cancelled the order with the store manager, Susie. I received an email about 30 minutes later stating they had begun the "process" of refunding me. IKEA had the bed foundations in stock and cost less than half the amount these jokers charge. I was up and running about 90 minutes after departing this location. Low and behold, late last evening, SEVEN days later, I receive yet another call from Brianna with Mattress Firm, in Orlando this time, asking me if I still want the order as they just now have the product back in stock. Keep in mind, I cancelled and received confirmation SEVEN days ago. At this point I firmly believe (pun intended) they have no intention of refunding me. My advice is to run, not walk. They are terribly disorganized, and incapable of true customer support. My next stop; my attorney and my bank...

Buyer beware! I purchased a very expensive Tempurpedic mattress from JJ at this store on Roosevelt…read morewith the only condition that the delivery make it in time for our anniversary. "No problem" was the assurance I received and the driver the next day told me that it would be delivered between 3 and 6. By the time that 6:30 rolled around and we were ready to head out for dinner that night I called back to find that it would be much later that night. I reminded them that if they couldn't get there on time then I would be forced to order from Mattress Firm down the street. Getting the bed in time for my wife was my only condition. Bottom line, they couldn't give me any guarantees and I ordered another one of the same beds from the competitor. READ THE FINE PRINT. They claim a 20% cancellation fee only. I found this out only after I went to the store the next day and only after they sent me to their customer service department in Orlando. The Roosevelt store claims that they "can't process credits" and the customer service department does their best to avoid you. It's obvious that this is one of their tactics for making money as in this case the cancellation fee is nearly $1000!

If If I could give this business a zero I would.......Recently, moved to Jax, walked into this…read morefurniture store to furnish my new home and the guy that worked there was a complete JERK....He was a bald headed man with an insultive tone.....I was asking about twin beds for my kids, and all he wanted to do is make wise cracks and unprofessional comments.....I was disgusted by his tone, and I wondered if he owner knows about his arrogance.....This made me feel as though I was in a Low-life store dealing with an uneducated jerk.....I was going to purchase a bedroom set for my wife but his lack of professionalism was paramount. Do not let this guy sell you anything, he is rude and uprofesional and most of all his furniture is way over price compared to other stores close by.

I had been looking for a specific table for almost 5 years. Relocated to Jacksonville and found…read moreWayne's Fine Furniture online and called. Charlie was amazing! I was expecting him to tell me he could not find the table like everyone else. BUT he knew exactly what table I was talking about and told me he could get it and GOT IT!!! Charlie went above and beyond to get me this table. Excellent customer service, knowledgeable, and trustworthy. I'm so grateful to have found this wonderful store and Charlie! Delivery and setup was fast and professional. I highly recommend this furniture store!

Good selection, no fancy overhead gadgets and gizmos, just good furniture at reasonable prices…read more Very nice salesman named Jeff, helped me. I was on the hunt for a chest of drawers for my 18 yr old son's room. I had been to several places, with no luck. (I did not want to put one together like (Ikea), or a Walmart in a box model, and I did not want to spend very much money, and had to have it that day, if possible.) I was shown a "floor model" (no nicks or marred in any way), large deep drawers, tall. Just what i was looking for, now the price...perfect just - $200.00. (I had almost purchased one for $299 at a store on Normandy, which by the way the sales lady there suggested this store when I told her I was a single, divorced mother with two teenagers, living on my paycheck alone, so I really needed a lower price). I had found nothing else to even think I wanted or could afford. (Delivery price was a little high, $50) but I live 25/30 minutes away from store, so that added a small fee. I was in the parking lot when they loaded it in their truck, not more than 5 minutes after I purchased it! 3 men delivered it and set it up and actually help remove the broken dresser out to the street too! Now --- that was service!! The piece looks real good in his room. Now, if he can only keep his clothes in it, and not on the floor, and not over-stuff the drawers like the dresser I had to replace, he should be able to have a solid piece of furniture for many years. I will be back, to look over all the other pieces, There were brand new pieces, like the one I bought and gently used pieces too.

New furniture at discount prices. However, the store is overfilled and disorganized. The prices are…read morestill a little high for my wallet. I probably wouldn't return, but its worth checking out if you're on the hunt.

Awesome place best price in town BY FAR!! 10/10 recommend for furniture, mattresses, and MORE!read more

We were back in the market for some new furniture. This time around we stopped here first and got…read moresome pricing + availability before price shopping elsewhere. The people that worked here was wonderful - Can't recall their names for the life of me, but prices were fair and most of what we were looking for was in stock. They also offered same day, or next day delivery thru a 3rd party company. We ended purchasing our dining set used and decided to hold off on the bedroom set until we have our home ready. We will probably be back here for the 3rd time once we are ready for the bedroom set since their prices seemed most reasonable.

They are so awesome and everything is at nice prices and cheap I come a lot I love it so much I…read morelove the staff so much so helpful and wonderful so hard working kind and friendly I wish they put self checkout! We need one NOW please! I appreciate you so much thank you so much for everything and community! Please open more stores thank you so much! From Lauren

Very disappointed in the furniture selection, for being advertised that they have furniture. It…read morewas limited options and the quality for the sticker price was extremely poor.

To be fair, I was not looking for a mattress. I was looking for a shelf and possibly a matching…read morefoot rest for my leather couch. When I first walked in, a sales person did greet me even though he was busy helping another customer. I kind of went in knowing what I was looking for anyway and did find a small foot rest that sort of matched my black leather couch with the cushion attached with velcro. The price was $50--which I was not willing to spend that day. The shelf was a bust, but they did have a decent selection of bed frames, mattresses, tables, chair and couches on the sales floor. Unfortunately, nothing that I absolutely had to have.

Had them make me a latex mattress . Best mattress I've ever slept on ! Also very great price…read morecompared to the competitors. Mike

Susan gave us a wonderful greeting right from the start. I'm a Jax. native and I had never been…read morehere, I missed out for sure. Can't say enough about customer service and Tony sharing history of Marys and the beautiful work and craftsmanship in their products. Don't be fooled by location or outside look. Its a Diamond Inside! They know their stuff and believe in quality at real prices. They ordered for us with no issues. We are spreading to all our peeps now. Thanks for taking care of Jax. We'll B back!

Wow! So many shiny things! When you first walk in the furniture is a little overwhelming, at…read moreleast for my taste. But as you continue to walk through the building you'll discover a variety of furniture from very formal to more contemporary.

We just moved from Cali to Jacksonville, and had got rid of all our furniture. After a very…read morestressful 5 day drive, arriving to a rented home and discovering mold, finding a new place amid virus panic and moving again, we needed something to sit on. Found this store open, unexpectedly. We were helped by Jackie who showed us into the back room with clearance items etc.. We saw a couch that she said had been returned - Jackie said it was $1100. Large, 3 pieces which we didn't need, and slightly more than our budget. We explained our journey and that we need all kinds of furniture, asked if we could remove the 3rd piece and could they do better on the price. Jackie said the boss was '... a Christian man' and would work with us so she'd talk to him, but she was sure the 3rd piece wouldn't be an issue. We discussed delivery - $59. She said she'd take my info, she talked to her 'co-worker' and approached us stating that the 3rd piece HAD to be sold with the rest but the co-worker said she'd '... take 40% off each item, which will bring it down significantly'. I said 'so what's the price?'. She told me to call the next morning and she would have the figures, but she was thinking around $700-$800. She said, twice, that she'd put a 'sold' sticker on it so no-one would sell it. I called 11:25am - vm full. I texted. She called back within 20 minutes and said the price was $1100. Confused. Wasn't that the price anyway? She said she didn't get it either and would talk to her boss and get back to us. I told her to include the ottoman and reminded her we'd be buying other stuff too. By noon the next day we still hadn't heard from her, so I texted. It felt like she didn't care about selling anything. An hour and half later she texted back she would check on the total. 5 minutes later: 'I'm sorry but my co-worker sold it'. Wow. I called the store, asked for the GM, and was told he would call me back. Nope. Two days later I texted Jackie and told her to have her GM call me. I wanted to give him an opportunity to make it right and earn our business. She called me immediately asking if she did something wrong! I told her this was terrible business, she said 'I didn't think u would have agreed on the price'. (We had actually decided if it was $1100 we would buy it anyway as stores were closing due to the virus and we're sitting on pillows on the floor.) She argued a bit and eventually said she would have her GM call me. Five days later - no call. What an abismal way to treat new customers, who were ready do spend a good amount of money there replacing a house full of furniture!

On a search for flowers and vegetable plants, I decided to stop by here and check them out. You can…read morefind a variety of flowers, foliage, veggies, and herbs here. (even Datil peppers which is hard to find!) They have all the supplies including pots and soil. The biggest praise I can give this business is their customer service. I was warmly greeted by multiple employees, and a nice lady was very patient with me and all of my questions. Going into a garden store can be intimidating when you don't know where to start, but the staff made everything very easy and even helped me load up my car with all of my goodies.

Love the selection of juicy and luscious plants in great condition, from flowers to exotic plants…read morethey likely have what you're looking for! The staff is EXTREMELY friendly and eager to help! Even when they're busy, they'll treat you like you're the only customer in the shop and give you all their time & attention! It's an awesome place.