There are three men working the service desk and I have interacted with all three during my service…read morevisits since purchasing my car. However today the white guy with plan hair was very aggressive and disrespectful because he was tell me of a new cost of $200 that was not disclosed to me when I brought my car in 5 days prior. When asked why it was not discussed he blamed it on the mechanic and then started to lie and became very aggressive. He also proceeded to jump up out of his seat making the situation even worst. After which he then went a head to tell me I don't have to take the service if I don't want it. He also had 3 days he could have called and I formed me of the additional cost that I would have been created with this morning. Once he got to the standing and voice increased I walked away because I work in a world where customer service is valued and appreciated. I come to this location bc it is about a 6 minutes drive from my house. For good customer service and application I will travel... If I have to come back to this location I will ensure that I get a different rep. I will add his name once I get it.

Pricey maintenance services.Other Hondas dealers in the surrounding areas are SUBSTANCIALLY LESS.read more

They have no values and no morals. They screw you left and right. Told by the "owner" to call the…read moreGM at his "direct number " he gave me which it was not. I called twice and was told there was a message left for him both times and still have not gotten a call back from him. I have been attempting to get ahold of someone, anyone for 3 days and no one has answered my calls or texts. They also like to tell your personal information when they comment on your reviews. Such as your financial situation and whatnot. I also found my name in that of another person, my full name! First and last name!! In the post of a person that this company does not know that I even know, they assumed that I know this person and thought it was ok to put my name in their response comment to this person. They are absolutely terrible when it comes to customer service. George was the only one that was friendly and spoke to you like a human, however, that is the GM that I have yet to a receive a phone call back from and was apparently knew I was to be calling him and still did not return my call. All this stems from getting screwed on a car that I was deceived on and lied to about...and when they attempted to make it "right" they pulled deals off the table faster than put them on...they are not holding up to their end of the deal they made whatsoever....I would never go back to this dealership due to the ignorance of staff and the inability for them to keep private matters of clients private and to hold up to their end of the deal. And if the owner would like to see what I'm talking about please, by all means get ahold of me because I have all of the text messages to prove that staff members say one thing and do another or speak without knowing all of the information and then that is not honored even though the staff member stated it in plain English, I reiterated and they stated clear as day that that was the deal that George said he was going to make with me. So much crap to go through to buy a car and then have my personal information out online and put in someone else's post that they have no idea is I know this person or not? This is absolutely ridiculous! I would never in a million years come back here or recommend anyone go to this dealership unless you want to get screwed over. And I can guarantee that I will go there tomorrow and not a damn thing is going to be done with the "deal" they promised me.

From the owner: We have a strong and committed sales staff with many years of experience satisfying our customers'…read moreneeds. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing.

The staff at Hazleton Hyundai are amazing -- super friendly, knowledgeable, and always willing to…read morehelp. From start to finish, they make you feel welcome and taken care of. The showroom is clean, organized, and beautifully decorated, and the lot has a great selection of vehicles to choose from. The service department is excellent -- fast, professional, and honest. The waiting area is comfortable and includes free coffee, water, and snacks. You can even watch TV and pick exactly what you want to watch! It's also kid- and dog-friendly, which makes the whole experience even better for families and pet owners. Great people, great service, and great deals -- Hazleton Hyundai truly goes above and beyond!

From the owner: At Hazleton Hyundai, we’re proud to offer a fast, friendly, and hassle-free car-buying experience…read more Whether you're looking for a new Hyundai, quality pre-owned vehicle, or need a trade-in appraisal, our team is here to help every step of the way. We value transparency, efficiency, and treating every customer like a VIP — no pressure, no games. Our goal is to make sure you leave confident, comfortable, and fully satisfied. Serving Hazleton and surrounding areas, we’re here to earn your business and build long-term relationships. Stop in and see what makes us different!

We drove quite a distance to this dealership for a specific vehicle. I was apprehensive considering…read morecar buying can be a headache but not at this place the service was amazing and everyone was so friendly and helpful. We were able to grab a great deal. I would recommend this dealership to everyone. Special thanks to Miguel and Pat!

Salesman and prices good and vehicle great condition but forget the service department this seem to…read morehold true with every Alexander dear ship I ever dealt with. They either don't fix the problem or your vehicle came out with more issues than when you drop it off.

8/19/24 I made an…read moreappointment to test drive some Hyundais Monday August 19th. I've had Hyundai's in the past- the Elantra and the Sonata. My sales rep opted to help someone who walked in over my scheduled appt. It's irritating because I looked on the lot at their cars on Sunday (I looked at several lots) I took the time to find what I was interested in and made an appointment- then they ask you to confirm the appointment- send a million "reminders"- then are not available for the apptmt.  I rushed to get there on time and then they have me waiting 1/2 hour.   I don't want to hear that you are short staffed- not my problem- I'm the customer-if you are then you shouldn't have taken on my appt.  When I arrived- I voiced my concerns that I didn't want this to be an hours long ordeal- I was assured it would not be. The only reason it was not is because I walked out. In the beginning I had a conversation with Jamie the sales rep, I made it clear I was bringing my key fobs, my car title and that I was hoping to make a deal.  I  was there for an hour and a half- I test drove 1 car (The Tuscon) with a newer Hyundai employee who was very nice but couldn't even answer the most basic of questions.  The whole time I was driving the car - all I could think of was "my car is so much nicer to drive than this- this car is a major step down".     I told them too I wouldn't waste any time or  test drive anything else unless I could get at least 17,500 for my 2020 Outback Premium.   They were playing games with us making us wait for my trade in value. I walked out. I told them I wasn't waiting anymore. 20 minutes later I get a call saying they'll give me 18K. I don't return the call- then the sales guy calls me on the phone yesterday apologizing and suddenly wanting to help me.   You think I'm going to waste any more of my time?? I was there to be helped and rushed to be there ON TIME for my scheduled appointment. Between research- looking at their lot on Sunday and an hour and a half of my time Monday- they are out of their mind if they think I'm coming back for more.

our experience was great, i actually got the car i wanted and i felt they had given me a decent…read moredeal. i have had many hyundai's this is probably my4or 5th sante fe. prior- i had a tucsun, and a hyundi car, i feel you get so much for your money. a lot of extras of course the cost is getting higher, but also is everyone else.

My wife and I bought a an '06 Honda Pilot from Joe that was well below book with 96k miles. The…read morecar was super clean with carfax included viewable on cargurus. We met with Joe late on a Saturday night and he drove to us in Allentown early the next week so we could have a mechanic take a look at the car. The car only needed some minor parts to make it a 100% which Joe took care of. Also, the check engine light came on shortly after we officially bought the car and were driving it home. Joe took care of that too replacing two O2 sensors. Honestly, these guys are top notch. They pick up quality low mile vehicles from Philly to sell up here where the car selection is much poorer and provide customer service that is over and beyond. They even offered to install a dvd system and rear view back up camera for us that we bought on Amazon! Give these guys a look the next time you are in need of a good used vehicle that will not break your pocket book!

knowledgeable and friendly staff, clean cars, very affordable and they come with a warranty. lot is…read morea little back off the main road hiding some really great cars. was very happy with my experience here.

Independence Toyota is a small dealership located right outside of Hazleton, directly across from…read moreWalmart. I have been here twice for warranty work and they have been nothing but easy to work with. Service entrance is on the side of the building with two covered drive-up lanes. The waiting area is nice enough for a dealership with seating, Wi-Fi, power outlets, and coffee. My second appointment was also completed faster than expected, another plus. Overall, Independence Toyota was the right choice for my warranty work.

My driver side window was stuck , told me they couldn't look at without charging a $150 plus tax…read morediagnostic fee , very ignorant and legalized robbery , bought last 6 cars here brand new , every time we come new fees , last time here thanks Toyota , time to move on.

Drove over an hour to this dealership to see a specific car, only to be told when we arrived that…read moreit wasn't even on the lot--and to make things worse, they had "lost the keys." Completely unorganized and a total waste of our time. The salesperson apologized and promised he would personally drive the car down to us later that day to make it right... and then completely ghosted us. No follow-up, no explanation, nothing. If you value your time and basic communication, I would strongly recommend going somewhere else.

Family run business. Go out of their way to help customers. Very nice selection of vehicles and…read morelenders.