I purchased a fair condition high mileage American SUV from this dealership over two years ago on a…read morebuy-here-pay-here loan process. The loan was ten months long at $300 a month payments, split biweekly as were my pay periods. I had the lovely gift of family and my own dually noted financial efforts to help obtain the vehicle, maintain it, and make it to the finish line paying it off. After myself making exactly ten months of payments my loan was paid off as agreed. A title was mailed to me VERY promptly thereafter. I had one encounter during my loan where I was unable to pay. Not only did the dealership lend a deferral for 14 days and when I doubled up on my payment the next pay to square up they made sure I would not be strapped first before taking the money. YES, during my loan my vehicle broke down several times and it did take a couple tries before we could pinpoint some electrical issues with the vehicle (which have since been resolved) and it was annoying... but the vehicle is still running 248,000 miles later... I bought it with 200K hence the high-mileage intro earlier. Customer 1 Auto also offers a mechanic bay with newly staffed mechanics that know their stuff... This is the first vehicle I could say I actually had last long enough to have renewed the registration on, as an owner, twice. There are a lot of swindler car dealers looking to make a good deal fast to get their commission up, and then there's Customer 1 Auto. This is a local family ran business that's been there for many years with the same management. They have good intent to have good vehicles and good people working to make money selling cars and help people get into them. Best thing is to get your carfax so you know what you are getting, do your research and don't overspend. If they take the car back because you can't pay that's not their fault. MANY times people will say "this dirtb@g car dealership is a rip off" AND/OR "that car sucked anyway" but then they forgot to say how great the car was while they were driving it and not paying though.... Do your research online, pick your car, call for info, and see what they got to offer you.

I had engine problems with my Ford expedition on trip north. Was towing a travel trailer. Had to be…read moretowed to Feussnee Ford. Did not get there until 9 pm They started work on my expy first thing next morning and had had me on my way before closing time. Great job. Thanks for the prompt and courteous service. Thanks Dave!!

Wow! This Ford dealership goes above and beyond to satisfy their customers (even those of us who…read morehad never done business with them before)! Jeff Nesler, Sales Manager, couldn't have been more professional, thorough, and easy-to-do business with while he navigated the supply-chain issues that Ford has been having to locate the right truck for us. Reasonable pricing (no "buyers premium"), no pressure sales (even when talking about extended warranty), fair trade value, etc. Truly a buyer's dream dealership!! This hidden gem is worth the drive if you're looking for stress-free customer satisfaction!

Cars are not reliable. Interest is way to high there taking advantage of the poor. People with bad…read morecredit have fewer choices and this place is mot the way to go.

Atrocious and unprofessional. They sell lemons, have no resolution for any problem regarding the…read morevehicle intermittently starting. Was actually told to come in to make sure I know how to start a car properly. No one knows what they are doing, everyone passes you off. Almost 2 months of practically having no car, still no answer. Still making payments, and when I demand some kind of resolution and put a stop to future car payments ,they threaten the magistrate! Better Business will be contacted, along with an attorney. I have never dealt with such a Horrid Place!

my wife and I purchased an suv from these people a year and a half ago. After paying on time and…read moremore than our payment was on a consistent basis we had an issue. We just started our own business and transfered all of our payment information for all our bills to a larger calender. we mistakenly marked the date wrong for these people. They called me the day the payment was due and we explained our mistake and I would be in the next day. We were told that it would be unacceptable and we needed to find a way to get there to make thepayment. everyone that I spoke with were very rude and obnoxious. We also had a warrantee issue with our heat. They did finally get it fixed but they destroyed our dashboard in the process and grease all over our cloth seats. When we brought it to their attention they refused to repair the dash or clean the seats. I called the "management " and we set an appointment for them to look at the issues. They never showed and conveniently don't have time to meet us. This experience has been the worst we have ever dealt with. We will never deal with these people again and definitely wouldn't recommend them to anyone we have about a year and a half left of payments and can't wait for it to be over.

Worst place ever to get a car…read more They set people up up FAIL on all theirs loans and they REFUSE to work with anyone when it comes to payments. They DO NOT HAVE ANY GRACE PERIOD WHATSOEVER and if you are ONE DAY LATE with your payment regardless if you call them to tell them they will REPO your car. I will NEVER EVER work with a BUY HERE PAY HERE dealership again. Oh and check this out too, IT IS REQUIRED that you bring your car to them ONLY for any type of Maintenance and guess what THERE AUTO SHOP and Dealership has an F RATING. They are sorely mistaken cause this case even though it was purchased there WILL NEVER SEE THE INSIDE OF THAT MAINTENANCE SHOP and if they try to take my car that I pay for because of that I will have a LAWSUIT FILED. They think they are playing GAMES with people well guess what THEY ARE NOT. STAY CLEAR OF THIS PLACE, take Public Transportation before you go and deal with them. I'm sure they will know to who wrote this and see if I care cause you can check them out anywhere and you will see the F RATING and how bad they really are to PEOPLE.

Always issued with my car every time i give them a call it's either a month appointment or its oh…read moreits ok. I dont appreciate a car that has alot of issues that i have to put more money into it to fix it up more Dont trust them they will mess with you

DO NOT PURCHASE with this car lot, major repairs always needed, they do nothing to help !!!! all…read morethey care about is taking your money!!!!!!

Don't purchase these SUV major repairs needed from transmission failing to fuel injectors! Just do…read moreyourself a favor and pass this one up! Sara was aware of all the mechanical issues with this 2013 Chevy Traverse when confronted about it they offered to have their mechanic do the maintenance that was needed took my money an still didn't fix the SUV when asked for documents showing what was repaired would never provide the paperwork. This vehicle has not been fixed, nor is it in good running conditions. After over a year of spending thousands of dollars on repairs, many rental cars, and countless phone calls to Sara on how to handle this issue, the SUV has now made its way back to their lot! don't get scammed like I did, and I think you're purchasing dependable transportation. This Chevy is definitely NOT dependable!

I've bought 8 vehicles from Kelly VW. From Sales to Service you can't beat them. Fair Service…read morePricing. Great Family Dealership!

They charge a credit card fee "surcharge" and do not disclose that up front. So if you call them,…read morethey don't tell you that, they just have you drop the car off after hours, no warning and then spring it on you when the work is already done and there's no choice, it's time to pay.