Independence Toyota is a small dealership located right outside of Hazleton, directly across from…read moreWalmart. I have been here twice for warranty work and they have been nothing but easy to work with. Service entrance is on the side of the building with two covered drive-up lanes. The waiting area is nice enough for a dealership with seating, Wi-Fi, power outlets, and coffee. My second appointment was also completed faster than expected, another plus. Overall, Independence Toyota was the right choice for my warranty work.

My driver side window was stuck , told me they couldn't look at without charging a $150 plus tax…read morediagnostic fee , very ignorant and legalized robbery , bought last 6 cars here brand new , every time we come new fees , last time here thanks Toyota , time to move on.

We unexpectedly ended up at Barber Ford in Hazelton when our Ford F350 broke down on us while…read moretowing a 31 foot fifth wheel home from the Poconos. We were able to limp into town on a Sunday night and the Hazel Township volunteer fire department was kind enough to let us park our fifth wheel and spend the night on their lot waiting for Barber Ford to open Monday morning. Of course we were at the dealership first thing Monday morning when they opened and we were pleasantly greeted by George Demansky, service advisor. We advised him of our issue and he quickly got to work checking out the truck. The problem was diagnosed and parts were ordered. We expressed to him our concern about getting back on the road as soon as possible as we had already missed one day of work due to the mechanical issue. As soon as the part arrived they were able to make the necessary repair and get us back on the road that afternoon. We believe the price was fair and we were very appreciative of the quick service. It was a bit of a major repair replacing the water pump and I'm extremely happy two days later and a few hundred miles that there's been no issue and they did outstanding work. We would definitely recommend Barber Ford to anyone in the area whether local or traveling through Hazelton.

Highly recommend. Their customer service is amazing and they are very friendly. I had a recall on…read moremy car and when I called they got right back to me set up my appointment and within five days had the part and fixed my car. They went above and beyond by coming to my work to pick up the car and then to bring it back to me when the car was finished. That's what I called customer care.

These people have absolutely no clue what they're doing and they're all dicks, on top of it. I've…read morenever had a vehicle go to this body shop that didn't come back with some sort of problem...and then they get all hot and bothered when questioned. Last car we had there, they made the damn thing undrivable and every time they tried to fix it, they created more problems. Never ever ever let them touch your car. If I could do 0 stars, they would have gotten that. They don't even deserve the 1 star.

11/1/23 excellent workmanship here. It wasn't a five star experience because the repairs took twice…read moreas long as quoted. Ron was friendly, patient and helpful answering my questions and arranging the rental car for my use and also advised me to get a reservation number from insurance. I was hit when parked on the street on vacation. The interior of the car was cleaned, the outside washed and polished, and it was really nice to get back into my car after a 9 day hiatus. Thank you!! I would come back if I needed to.

Best place ever! John is the greatest! The prices are super low & the service is the best! not only…read moredo they sell cars but they fix them too!

We drove quite a distance to this dealership for a specific vehicle. I was apprehensive considering…read morecar buying can be a headache but not at this place the service was amazing and everyone was so friendly and helpful. We were able to grab a great deal. I would recommend this dealership to everyone. Special thanks to Miguel and Pat!

Salesman and prices good and vehicle great condition but forget the service department this seem to…read morehold true with every Alexander dear ship I ever dealt with. They either don't fix the problem or your vehicle came out with more issues than when you drop it off.

They have no values and no morals. They screw you left and right. Told by the "owner" to call the…read moreGM at his "direct number " he gave me which it was not. I called twice and was told there was a message left for him both times and still have not gotten a call back from him. I have been attempting to get ahold of someone, anyone for 3 days and no one has answered my calls or texts. They also like to tell your personal information when they comment on your reviews. Such as your financial situation and whatnot. I also found my name in that of another person, my full name! First and last name!! In the post of a person that this company does not know that I even know, they assumed that I know this person and thought it was ok to put my name in their response comment to this person. They are absolutely terrible when it comes to customer service. George was the only one that was friendly and spoke to you like a human, however, that is the GM that I have yet to a receive a phone call back from and was apparently knew I was to be calling him and still did not return my call. All this stems from getting screwed on a car that I was deceived on and lied to about...and when they attempted to make it "right" they pulled deals off the table faster than put them on...they are not holding up to their end of the deal they made whatsoever....I would never go back to this dealership due to the ignorance of staff and the inability for them to keep private matters of clients private and to hold up to their end of the deal. And if the owner would like to see what I'm talking about please, by all means get ahold of me because I have all of the text messages to prove that staff members say one thing and do another or speak without knowing all of the information and then that is not honored even though the staff member stated it in plain English, I reiterated and they stated clear as day that that was the deal that George said he was going to make with me. So much crap to go through to buy a car and then have my personal information out online and put in someone else's post that they have no idea is I know this person or not? This is absolutely ridiculous! I would never in a million years come back here or recommend anyone go to this dealership unless you want to get screwed over. And I can guarantee that I will go there tomorrow and not a damn thing is going to be done with the "deal" they promised me.

From the owner: We have a strong and committed sales staff with many years of experience satisfying our customers'…read moreneeds. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing.

Beautiful brand new facility in a great location! I'm thrilled that I don't have travel all the way…read moreto Wilkes Barre to service my Hondas now! I had both of my Hondas serviced at Hazleton Honda and was 100% satisfied. They offered free complimentary oil changes for both cars since it was their first visit. They also offered some great coupons, which saved me even more money. The service was very friendly and efficient. I visited the show room and learned about their "Set for Life" program, which includes free oil changes, free car washes, and more when you purchase a vehicle there. I'll be back to talk about trading in my vehicles for new ones from Hazleton Honda! I also can wait to use their express service for oil changes!

There are three men working the service desk and I have interacted with all three during my service…read morevisits since purchasing my car. However today the white guy with plan hair was very aggressive and disrespectful because he was tell me of a new cost of $200 that was not disclosed to me when I brought my car in 5 days prior. When asked why it was not discussed he blamed it on the mechanic and then started to lie and became very aggressive. He also proceeded to jump up out of his seat making the situation even worst. After which he then went a head to tell me I don't have to take the service if I don't want it. He also had 3 days he could have called and I formed me of the additional cost that I would have been created with this morning. Once he got to the standing and voice increased I walked away because I work in a world where customer service is valued and appreciated. I come to this location bc it is about a 6 minutes drive from my house. For good customer service and application I will travel... If I have to come back to this location I will ensure that I get a different rep. I will add his name once I get it.