Easy to get an appointment, estimates given before the work is done (and costs are less than…read morefranchises.) You receive great value for the work being done. I've had oil changes, new brakes, struts, tire rods, rotors, and a new AC compressor installed. No complaints. Will return.

Great place. They Found an oil leak on my GMC Acadia. They seem like an honest group of guys.read more

Went in for a free tire rotaion and they slighly damaged one of my lugnuts. The mananger, Mike,…read morecame out to talk to me and we looked up the replacement set on Amazon on my phone. He handed me cash to place the order for the full set and said they would put the new set on the next time I come in for a rotation. Will definelty try to give them some business when new tire shopping in the future!

This place runs like a well oiled machine. Fast and reliable service in a clean maintained…read moreenvironment. Prices seem standard but service is incredible. If you need tires this is the place.

This is the second time that I went to the shop and this time I even told the guy that the last…read moretime I was they all my fluids didn't really care. He was very flipping and a little bit of an attitude.

I have been a customer on multiple occasions. They have always been professional and timely. Just…read moreas important, all their employees have been friendly, helpful and gone above and beyond. I have stopped by to had my tire pressure checked and even needed a funnel for my truck. They have not hesitated to help. They will have my business for the foreseeable future! Well done!

They changed a set of tires and cracked my rim. They do not keep records of their work. Be aware!read more

it's a budget tire center, but I found them very honest. they were selling me high quality used…read moretires. halfway installed they noticed a flat spot during balancing and informed and showed me. and then gave me a great deal on new tires. they definitely earned my respect. they would have definitely made more revenue selling me used tires but decided to be honest with me.

Me and my family have been using Stevenson Tire for many years with getting great service, prices…read moreand honesty. But I have a complaint that I believe has merit. My last two visits this has happened and it happened to me today. The guy that parked my car had greasy dirty hands and it was all over my steering wheel and shifter. So I went back inside and asked for some paper towel and that guy pulks a rag from his pocket and I just called him out and said man your hands are filthy! This was the third time they let this happen. The owners need to make sure these things don't happen. The guy that tried to clean off my steering wheel walked back into the garage bay and took the rag and then wiped off his face with it- yeah that dude is just nasty!!!

Went here at the beginning of the year with my moms car that got a flat tire they fixed it fast and…read morewe're very professional

These guys--I can't say enough about them…read more In a world of "mechanics" who know only how to replace parts, Auto Pro employs true mechanics who know the art automotive repair. More than once, a mechanic here has spent a few hours on my car diagnosing a problem that other garages couldn't detect (even after I described thoroughly) They are honest, capable, and eager to save your money rather than up selling services and repairs that you don't need (unlike most dealerships and chain companies). I tend to avoid small shops--I like to plug into a corporate structure. That said, I trust these guys with my auto when real work is on the table.

DO NOT COME HERE! They will SCAM you!!!…read more I brought my car in to get a diagnostic on the air conditioning not blowing cold at idle. They came back with the quote pretty quickly. Of course I assumed AC work may or may not be expensive depending on the problem and after receiving a high quote I needed to run it by my husband. Also come to find out they charge mostly the labor because we found the parts I needed online for $215. (My quote was almost $1600 not including the money they robbed me of) They said they still needed to charge me ($217) because they topped off (it wasn't empty) and recharge my ac. I didn't ask them to do either of those things, just to run a diagnostic which I would have paid for if there was a cost for that, no problem. I asked the man at the counter if doing those things was going to temporarily help with the cold air and he said yes. A lie. Come to find out because my issue is my compressor, recharging and adding more Freon was a total waste of time and money. That's $217 wasted on something I didn't even ask them to do. I imagine they won't be willing to refund me so all I can do is try to help someone else to STAY AWAY FROM THIS BUSINESS!!!

They are very helpful and knowledgeable about what a customer needs. Also they do not up sale…read moreanything. They will inform you what needs to be replaced.

An oasis of kind competence…read more Over the past few years, I've brought my 10-year-old sedan to Matlock for regular maintenance and one emergency, a gasoline leak. Everyone is always friendly, well informed, and gets the job done. I always felt like I was a real person talking with a real person, rather than a consumer transacting with an institution. I'd give three stars for doing what they promised at the time promised, maybe 4 for being extra personable. What gets them to a strong 5 Stars is what Joey Matlock did when something went wrong. To be brief and intentionally vague, I bought the product they recommended, was unhappy about it, and they replaced it with something better. No argument, no resistance. Just heard me out and did the right thing.

DJ was extremely helpful in answering my questions and giving me advice on tire selection for my…read moreExpedition Tremor. He eased my anxiety about what to choose. Great service in my opinion. Appreciate the professionalism!

I recognize you guys work really hard on customer service which is why I continue to do business…read morewith you. With that said, PLEASE fix your digital communication problem! I coordinated a ride to be picked up after dropping off the vehicle for 4 new tires. After receiving a text saying that the vehicle is ready, I coordinated another ride to be dropped off to the shop only to be told that the vehicle is actually not ready. Once the tires were installed, it triggers a text to customers saying that the vehicle is ready. However, this is a false alert as it now has to go for an alignment. As I'm sitting in the lobby, I watched another customer show up after receiving the same text message and was told the same thing. They were not happy about it and left again. Your employees are well aware that this is a communication problem. Please make customers aware up front so that they do not drive back prematurely.

Do yourself a favor and don't trust these guys to diagnose your car properly. I stopped there only…read morebecause my power steering went out suddenly and they were nearest by. They fixed the problem with the power steering and tried to sell me about 10 other things I said no to. I believed them when they said my alignment was off, however, bc they showed me a sheet showing the alignment on each tire. I didn't get it done that day however because I needed some new tires and wanted to get it done at the same time. I took it to Big O Tires on Old Cedar Bluff road and told them I needed an alignment. They came back and said the alignment was fine and it didn't need to be done. Like, what the hell. I went to Big O because they don't try to sell you on crap you don't need, and going back saved me $80.

I have been using jiffy lube for the last 4 oil changes,the first time they put a screw in sideways…read morethat goes to the air filter housing, second time oil all over engine and 3rd time ..oh and by the way they never vaccumed my car any of the times 3rd time they had to have let the air out of my tires because they all had 28psi and my sensor has been messed with no low tire light anymore. These guys are not professional , I will never be back. Shouldn't have came back the second time..

West End does quality work and they are fair. They tend to go over and above to do the right thing…read moreand I appreciate that.

They treat their customers, the way they themselves would want to be treated. Have a long history…read moreof integrity.