Easy to get an appointment, estimates given before the work is done (and costs are less than…read morefranchises.) You receive great value for the work being done. I've had oil changes, new brakes, struts, tire rods, rotors, and a new AC compressor installed. No complaints. Will return.

Great place. They Found an oil leak on my GMC Acadia. They seem like an honest group of guys.read more

Went in for a free tire rotaion and they slighly damaged one of my lugnuts. The mananger, Mike,…read morecame out to talk to me and we looked up the replacement set on Amazon on my phone. He handed me cash to place the order for the full set and said they would put the new set on the next time I come in for a rotation. Will definelty try to give them some business when new tire shopping in the future!

This place runs like a well oiled machine. Fast and reliable service in a clean maintained…read moreenvironment. Prices seem standard but service is incredible. If you need tires this is the place.

This is the second time that I went to the shop and this time I even told the guy that the last…read moretime I was they all my fluids didn't really care. He was very flipping and a little bit of an attitude.

I have been a customer on multiple occasions. They have always been professional and timely. Just…read moreas important, all their employees have been friendly, helpful and gone above and beyond. I have stopped by to had my tire pressure checked and even needed a funnel for my truck. They have not hesitated to help. They will have my business for the foreseeable future! Well done!

They changed a set of tires and cracked my rim. They do not keep records of their work. Be aware!read more

it's a budget tire center, but I found them very honest. they were selling me high quality used…read moretires. halfway installed they noticed a flat spot during balancing and informed and showed me. and then gave me a great deal on new tires. they definitely earned my respect. they would have definitely made more revenue selling me used tires but decided to be honest with me.

Me and my family have been using Stevenson Tire for many years with getting great service, prices…read moreand honesty. But I have a complaint that I believe has merit. My last two visits this has happened and it happened to me today. The guy that parked my car had greasy dirty hands and it was all over my steering wheel and shifter. So I went back inside and asked for some paper towel and that guy pulks a rag from his pocket and I just called him out and said man your hands are filthy! This was the third time they let this happen. The owners need to make sure these things don't happen. The guy that tried to clean off my steering wheel walked back into the garage bay and took the rag and then wiped off his face with it- yeah that dude is just nasty!!!

Went here at the beginning of the year with my moms car that got a flat tire they fixed it fast and…read morewe're very professional

DO NOT COME HERE! They will SCAM you!!!…read more I brought my car in to get a diagnostic on the air conditioning not blowing cold at idle. They came back with the quote pretty quickly. Of course I assumed AC work may or may not be expensive depending on the problem and after receiving a high quote I needed to run it by my husband. Also come to find out they charge mostly the labor because we found the parts I needed online for $215. (My quote was almost $1600 not including the money they robbed me of) They said they still needed to charge me ($217) because they topped off (it wasn't empty) and recharge my ac. I didn't ask them to do either of those things, just to run a diagnostic which I would have paid for if there was a cost for that, no problem. I asked the man at the counter if doing those things was going to temporarily help with the cold air and he said yes. A lie. Come to find out because my issue is my compressor, recharging and adding more Freon was a total waste of time and money. That's $217 wasted on something I didn't even ask them to do. I imagine they won't be willing to refund me so all I can do is try to help someone else to STAY AWAY FROM THIS BUSINESS!!!

First thing when I walked in, the big guy that was at the front desk, was a jerk from the start. I…read morewasn't going to share my experience but I feel like it was after spending $ 1,400.00 for a wrong part that they ordered, had my sons car for a week, still not the right part! To put it mildly, I got screwed big time.My husband was not happy. We found a honest, trustworthy and fair priced company and a mechanic that has been wonderful!! We will NEVER AutoPro touch anything of ours again. Lesson learned.

An oasis of kind competence…read more Over the past few years, I've brought my 10-year-old sedan to Matlock for regular maintenance and one emergency, a gasoline leak. Everyone is always friendly, well informed, and gets the job done. I always felt like I was a real person talking with a real person, rather than a consumer transacting with an institution. I'd give three stars for doing what they promised at the time promised, maybe 4 for being extra personable. What gets them to a strong 5 Stars is what Joey Matlock did when something went wrong. To be brief and intentionally vague, I bought the product they recommended, was unhappy about it, and they replaced it with something better. No argument, no resistance. Just heard me out and did the right thing.

They are very helpful and knowledgeable about what a customer needs. Also they do not up sale…read moreanything. They will inform you what needs to be replaced.

DJ was extremely helpful in answering my questions and giving me advice on tire selection for my…read moreExpedition Tremor. He eased my anxiety about what to choose. Great service in my opinion. Appreciate the professionalism!

I had two different sets of lugnuts to go on my Honda accord. I. I had one set of lugnuts to go to…read moremy spare. And one set that was factory with the round tab on the top to go with my factory wheels. I had the spare lugnuts on the spare tire when I came in. I had the factory lugnuts land in the trunk for the factory wheels. All said and done, when they was done, I was not looking that my the factory lugs, was not on there. The spare tire lugs where on the car. I did not notice that my lugnuts that goes on my factory wheels was not on there until I got home. So I looked all over the car in the car, could not find my factory lugnuts. Keep your eyes open when they are working on your car. Take your time to look over your car. I sat there over four hours waiting on one tire to get replaced and spend $303 for one tire just to turn around and get robbed four lug nuts. What is this world coming to.

I have been using jiffy lube for the last 4 oil changes,the first time they put a screw in sideways…read morethat goes to the air filter housing, second time oil all over engine and 3rd time ..oh and by the way they never vaccumed my car any of the times 3rd time they had to have let the air out of my tires because they all had 28psi and my sensor has been messed with no low tire light anymore. These guys are not professional , I will never be back. Shouldn't have came back the second time..

Do yourself a favor and don't trust these guys to diagnose your car properly. I stopped there only…read morebecause my power steering went out suddenly and they were nearest by. They fixed the problem with the power steering and tried to sell me about 10 other things I said no to. I believed them when they said my alignment was off, however, bc they showed me a sheet showing the alignment on each tire. I didn't get it done that day however because I needed some new tires and wanted to get it done at the same time. I took it to Big O Tires on Old Cedar Bluff road and told them I needed an alignment. They came back and said the alignment was fine and it didn't need to be done. Like, what the hell. I went to Big O because they don't try to sell you on crap you don't need, and going back saved me $80.

West End does quality work and they are fair. They tend to go over and above to do the right thing…read moreand I appreciate that.

They treat their customers, the way they themselves would want to be treated. Have a long history…read moreof integrity.