I only have positive things to say about Chapel Hill North! I just had a couple of days to find an…read moreapartment when I moved to North Carolina earlier this year, and Sharonette helped me find the perfect unit for me right away. From Day 1, Sharonette and Ms. Sandy have been very welcoming to me. The premises are well-maintained and maintenance requests are done almost immediately. I want to thank the front office for hosting and organizing so many fun events -- we have a great community here! I highly recommend Chapel Hill North to anyone looking for a great place to live. -Calvin, Apt 314

Horrible complex to live at . Multiple maintenance issues since the beginning of my lease . The…read moremaintenance team has no clue on what they are doing , mark the maintenance lead will say on the portal that the issues were "complete " but in reality he doesn't come or just doesn't have the knowledge to fix the issues . Rest of the staff from the leasing office (Sandra Boykin and Jamilha ) will sweet talk you on becoming a resident but after being a resident they are not helpful , any issues you bring up to them they make you feel like you are bothering them and will get an attitude instead of being cordial and adddresing any issues during your lease . The complex is a very dirty , roaches e everywhere including in side the unit ( hallways , parking deck,, main entrance to the building , ) the events they have monthly are horrible, nothing but cheap stuff from the store and don't have enough for residents . Overall a horrible experience for the amount of money they charge each resident . If I could give this place a negative review below zero I would . I have had to stay proactive about my unit issues and waste my money and time fixing most of the issues . They have a lot of building code violations and health violations aswell . Be ware of this place and stay far away from it .

I just moved out of Whetstone after living there for 3.5 years, and absolutely loved it. The…read moreapartments are nice and well taken care of, and I always had great experiences with management and maintenance. It's walking distance to a lot of cool spots downtown and the pool and gym are great! Their prices are definitely competitive for the downtown area, and I found my time living there to be a really great experience!

Awful, do not move in. The office will never tell you when an inoperable service is restored. Our…read morefire alarms were broken for over a week and they didn't tell us. The parking garage doors are usually broken and left open and there have been multiple car break-ins. Terrible office and overpriced. If you're shown a 2 bedroom 2 bathroom apt for more than $1,950 they're screwing you.

Ms. Elizabeth was truly heaven sent throughout the entire process, from the months of communication…read moreand coordination before I even moved in to afterwards as well. She is such a kind soul with an amazing personality and truly outstanding customer service. I saw someone used the words "rare" and "invaluable" on another site review for her and boy did they nail it. Ms. Elizabeth genuinely cares and you don't get that with a lot of people. She is patient, helpful, and always willing to make sure things are taken care of. Having her really made a difference in us choosing this community as our home. I hope Ms. Elizabeth remains at this property because she brings light to others and is such a pleasure to work with. I am so grateful for all of her help and kindness. Thank you, Ms. Elizabeth, for being you! YOU'RE AWESOME!!

I just want to give a big THANK YOU to Allen for his quick response and excellent service! My smoke…read moredetector started beeping (which we all know can drive you crazy), and Allen had it fixed and the battery changed within 30 minutes of my request. He didn't have to act that fast, but that's just the kind of person he is--always on point, professional, and dependable. Allen truly deserves recognition for the hard work he consistently puts in. Speaking of recognition--I'd love to suggest that management consider creating a Yelp QR code for the property. Google only allows you to post one review, but Yelp lets you give credit where it's due more than once. That way, great team members like Allen can get the ongoing appreciation they deserve! Thank you again, Allen, for always showing up and handling things with such care and urgency!

Update 8/2014 - We've lived here for years and while I can still say the staff is nice it seems the…read morequality of tenants here has gotten pretty bad. We've had to call the police non-emergency number very often this year due to extremely loud crashing and music very late in the night/extremely early in the morning. Cans are strung up in trees for neighbors to shoot at and we've had wet trash dumped in our empty trash cans when we've left it out for pickup. If you're a quiet person and can't get a top floor apartment here you may run into problems. ----- I've been living at Artisan at Brightleaf since August 2012 when I moved to the area from several states away. I originally found the apartments through recommendations from friends who had switched from an apartment complex next to the Briar Creek shopping center, and chose Artisan at Brightleaf after personally touring it and many others in the area. At the time, Artisan was completely brand new. Many of the apartments were still being built, they were still working out exactly what they would offer in certain services, and some of the landscaping was not complete. I expected there to be issues with construction noise and possibly other mixups - after living in Atlanta, GA for several years I've become very sensitive about getting some quiet and respect. None of my worries happened. They were very smart about keeping construction under control and I was surprised to find it complete as I never heard the noise! The landscaping was completed and beautiful, there were never any issues with billing, nothing to complain about whatsoever. Through my months of living at Artisan I've only had one real problem with a neighbor who developed an obsession with playing dubstep as loud as possible. Here's where I have advice to anyone sharing a wall with neighbors - there's not much apartment staff can do when you don't let them know and you don't try to record any proof. I let staff know about the neighbor, recorded a little video just in case, and the issue was dealt with wonderfully quickly. It feels good to know that the people who maintain your living complex honestly do care about you. Artisan has trash pick-up from your front door Sundays through Thursdays (which is FANTASTIC, I've never even heard of this service before!) and there is a large trash and recycling deposit area that is an easy walk away. All of my maintenance requests were handled quickly by very respectful and kind maintenance staff. Originally packages were held at the front office, but it seems that now most packages get delivered to your apartment. I've never had anything but pleasant interactions with staff, both on and off the complex. The gym and pool areas are top-notch and kept very clean - which is important when you're sharing equipment and grills with many other people! About those grills, by the way, they're by the pool and feature minifridges. The staff is great about hosting events and food trucks that keep the community involved. The complex is extremely safe (again, I used to live in Atlanta, so this was extremely important to me) and I've never felt uneasy - each apartment even gets two locked doors, one for the porch and one for the main entrance! The apartments themselves are designed extremely well. I'm definitely no decorator, but every guest (including family and "in-laws") have given me compliments about how nice the apartment is. So far I've seen the smaller one-bedroom and I live in a larger two-bedroom, both have kitchens that flow into the living room and a fantastic amount of storage space. All of the appliances are new and electric (you'll be hard pressed to find gas in an apartment) and work perfectly despite all of the food-related trauma we put them through. We're never at a loss for electrical outlets and since completion of construction there have not been power or internet outages (Time Warner) in the area. I've fallen in love with RTP and have been recommending these apartments to anyone looking into the area. If you're thinking of checking them out yourself, don't be afraid to leave a message at the front office asking for what the monthly special is, as they seem to love running themed promotions. *An edit of things I forgot to add in the initial review: - There is a monthly pet rent addition of what I believe is $10 per pet. The complex is very pet friendly with many dog waste stations and a small dog park. I personally have two cats who love to sit on the well-sized windowsills - In my experience the majority of people at Artisan are professional adults, young adult couples, and families without young children - I use Verizon and reliably get 4G throughout the complex

If you're moving here, by God you better remember to give them a 60 day notice when you move out…read morebecause they absolutely will fuck you in the ass with the extra charges. My lease ended on 8/05 and I gave them notice on 6/24. So they extended my lease to 8/24 (2 extra weeks that I didn't ask for) and charged me the month-to-month rent price of $2000+ for the 19 additional days (mind you, I was already moved out before the 19 additional days even started) which costed me $1873 and they charged me an additional $360 for leaving a few drill holes in the walls. Assistant Manager Deborah Kelly is a narcissist and will play in your face. Had the nerve to laugh at me while I was explaining to her how this isn't right. Also don't expect the maintenance staff to handle your requests in a timely manner. Save your response, I don't care to hear your bs excuses. Do better by the residents that shovel money into your pockets.

Woodlake Reserve HAS MOLD IN THE HVAC CLOSET, Air Ventilation System, and Air Ducts. According to…read moreEPA and NCDHHS standards the unit is UNINHABITABLE. Maintenance man tried to vaccuum out the mold with a vaccum cleaner to close an open tenant request order for maintenance. ONE FOR CERTAIN TWO FOR SURE MOLD IS NOT TREATED WITH A VACCUM CLEANER. Maintenance repairs are not performed by certified licensed professionals to make repairs in the units. Original staff is no longer there. Current Office Staff is not professional at all borderline childish in manner when speaking with them. RENTERS BEWARE!!

Everything about this community is everything you would want whether you are someone who is alone…read moreor has children or even pets. But what makes it so great is the staff that we have as well. Not only do all of the staff members go above and beyond for every tenant and potential tenant. My experience living at this property has been nothing but pleasant and peaceful. But this would be nothing at all without the property manager herself, Ravin Reid. She is the prime example of what a leader is and does on a daily basis and I'm appreciative to have her as a someone our community can count on. Rain sleet, or snow and even blackouts she shows up to make sure our community is safe.

I currently live here and cannot wait until my lease ends. They do not give a damn about noise…read morecomplains at all. I had to call Raleigh Police Department to regulate a noise issuse. I emailed them twice no response and then I went and gave them a verbal warning to let them know that I will be getting the police involved and no response. They call themselves a luxury however can't even provide good customer service and it's very overpriced doesn't give luxury at all.

We have thoroughly enjoyed our stay at Marlowe Lake Boone and we are so sad to leave the wonderful…read morecommunity and team that made living there, so wonderful. We will miss our beautiful kitchen and the resort-style living that we've grown accustomed to. It truly felt like a retreat. We cannot say enough about the team and how wonderful and attentive they are.

I am a current tenant and I just have to share something that happened today. We have had…read morecockroaches in our apartment this year - about two months ago, there was a very large wood roach in the bedroom, and that same night, there was a sizable cockroach in the bathroom. When we called the manager, she told us they were water bugs coming from the drain. She said the only big roaches that exist are water bugs. Both my husband and I know that is not true but she refuses to listen to the facts and keeps insisting its water bugs from the drain. She also told us that recent heavy rain brought them in (it hadn't rained that hard). She told us she would send pest control - they came while I was out of the house for 20 mins and left a card but not a single sign of doing anything. Today, I go to get a spoon from the kitchen island drawer and a 2 inch roach appears. I call again. She tells me again that it is only a water bug - as if ONLY a water bug makes things better? - and just flatly offers to sign me up for pest control. Like I would say no to that. She did nothing to make me feel better, talked over me the whole time, refused to listen as I told her there were such things as Palmetto bugs (American cockroaches, they can be up to 3 inches long). Before living here, I was in an apartment in Los Angeles that wasn't that fancy but I never saw anything like this. Pest control is supposedly coming tomorrow - they only come on Fridays. Do not trust the manager at Garrett West.

I wish I could give Garrett West much more stars. I lived there for 5 years and only reason I left…read morewas because I was moving out of state but I could have lived there forever. The entire community is always kept neat and clean. Kira the office manager always kind and I love that with so many people living there she still knows my name. Shaiheim is also very nice and so helpful. The maintenance crew are all very knowledgeable. I have zero complaints and plenty of compliments.

Great location and great apartment complex but very expensive. It has a wonderful gym and pool but…read morevery expensive. Apartment layout is odd and only provides a small common area for gathering in the livingroom. Very expensive.

Great leasing and move-in experience! From the start of the leasing process Jennath was amazing!…read moreShe was so helpful, kind, knowledgeable and simply a joy to work with! On move-in day, Perry was simply awesome! So patient, helpful, attentive and just had a great attitude and went above and beyond! Holly was attentive and professional. Finally, Jeremy was so nice and quick to fix any issues that we had with a smile and really cared to do a good job and fix the minor issues. We couild not have asked for a better move-in experience. The apartments are great and the amenities are top notch - Obviously, the location is ideal!