The staff went to incredible lengths to help me get into the apartment while I was in the midst of…read morea move from Illinois to North Carolina. They saved the apartment longer than they needed and gave me one of the recently updated apartments with the lovely kitchen and laminate floors. In addition, the whole staff is always friendly, have frequent community events, and use social media and email to let us know about these events and happenings. Anytime I have had a maintenance issue, it was taken care of within 24 hours or less. I'm very happy with my apartment and the staff.

The gym AC heaters are still not working nor the ventilators in the bathrooms…read moreThe bathroom smells disgusting and when I looked into the toilet it's not even clean . It's so much in- hygienic to have a place in this situation The toilet was not even flushed One of the Gym treadmill has been out for more than 2 years and has not been taken care yet Hope these things are taken care on priority . The play area nor the swimming pool nor the gym is maintained for which every holder is been charged $5 every month

I moved out about 6 months ago on an 8 or 9 month lease. I know the price of rent has gone up…read moresignificantly since, but I really enjoyed living here since this was one of the cleanest apartment complexes that accepted smaller pets. It was also a very convenient location, which made moving here from a different state a lot easier. Due to it's condo specs, the traffic and noise outside is minimal from inside the apartment. The only thing you hear are the airplanes going past, but it's not too bad. (I got lucky and lived above the less noisy part of the Grace Park apartments though.) The apartment was pretty spacious for the price of rent and my only two main annoyances were 1. No elevator in my complex and 2. staff weren't always around during their office hours. They seemed to take long lunches at odd hours. (We tended to have a lot of packages to pick up that didn't fit the mailboxes.) The parking wasn't an issue for me since you can always find a spot, although there were times where I had to park further out near the town homes. This happens around 6-10pm each day. Other than that, I found no issues with staff, who were friendly, and we just walked our small dog around the neighborhood in back. We got our deposit back, despite my cat, which was great. It would have been nice to have a covered porch/balcony like some other apartments, but... First world problems I guess. I used the discount card provided for living here at the Grace Park restaurants. Those restaurants have saved my life a couple of times. My favorite restaurants have been the Mexican restaurant (Mi Cancun) and the Peppers sandwich place. For breakfast, there's a super cheap and tasty bagels shop in the Grace Parks complex as well.

Roaches Roaches Roaches! Enough said. Not to mention that you keep telling them that their terminex…read moreguys visits are doing nothing.

We've been here for a year, and we are now moving to another state for work. We didn't realize what…read morea great place the Lofts are until we started looking at other places. I would say this is the nicest place in the area and, given how nice it is, it is pretty affordable. Pros: - Right on Lake Crabtree and the Greenway - A short walk to Umstead State Park - Close to airport, freeway, etc. without feeling too close - Excellent gym is included in rent - Sophisticated clubhouse and common areas (more so than any other apartments I've been to) - Nice pool - Staff is very friendly and accommodating - The one maintenance issue that came up (broken light fixture, our bad) was fixed within an hour. - Pretty quite place - we rarely hear neighbors, and we've never had noise issues, etc. Cons: There really aren't too many downsides here... - Depending on where your apartment is, taking the garbage out can be a bit of a hike We've been entirely happy with our stay, and would recommend the Lofts to anyone looking for an apartment in the Cary/Morrisville area.

real gross place. office staff is really bad. I feel bad my grandson has to live there I'm until…read morehis university summer school is over with.

I really like this apartment complex. The leasing agents are all extremely friendly, my neighbors…read moreare very welcoming, and all the amenities (gym, packaging room, valet trash, game room, work space) are all very nice. It is also located near grocery stores, has a trail near which I love, and the hallways and parking lot rarely are dirty from what I've seen at building 2. The only complaint I would have is the fact that my toilet water flow is very low and takes a couple of flushes get things down which can get annoying. Other than that I love living here!

Not only did water leak through my ceiling anytime they would power wash the hallways, now I am…read moredealing with trying to fix my credit report after I paid my final charge upon move out and was erroneously sent to collections with no letter or notice which I am dealing with almost a year later. My credit is now damaged which collections said it could take months to resolve and I am stuck trying to fix it when they made the mistake. Please beware renting from here.

Great community!! Excellent customer service, kind and attentive staff , clean common areas, very…read moreresponsive!!!! Also, we love Amy and the Gabbys!!!!

From the moment i first signed up till my move-out i found the staff to be extremely warm and…read morewelcoming! The units were tastefully done and the property included an EV charging station, and i have one, was super convenient. Pool area, so nicely done, made long summer days a delight! I woukd absolutely give it 10 stars were they available! It is typically the staff that can give an apartment complex either the death knell or a super recommend and this staff is the latter in spades!!!

I got myself into a unique set of circumstances and Shannon the Community Manager helped me out…read morequickly and efficiently. She was so kind and undestranding. If anyone has any issues they should email because the contact number goes to a third party that deals with leasing information. The building itself was prestige and gorgeous! It was by far the nicest building I have ever even thought to stay in. While the appear is very trendy, it is also very quiet. The pictures do not do this place justice.

I would NOT recommend living here!!…read more Beware of the hidden lease termination charges -- they are not clearly mentioned in the lease, and no documentation is provided to justify them. We had to live for nearly a month in the middle of summer without proper air conditioning, and the only "solution" offered was a small, noisy portable AC. No compensation was provided for this major inconvenience. After move-out, they added unjustified cleaning and painting charges without any proof of damage. The garage is always dirty and sticky, and the garbage collection area is constantly littered. I honestly don't know what part of "luxury" applies to these so-called "luxury" apartments. Some of the office staff members are genuinely helpful, but they have no authority to make decisions about fees. The financial team, on the other hand, is arrogant and completely unhelpful.

Overall: Middle of the road and great location to my job but…read moreI will look into other places to explore possibilities before my lease is up. This has the potential to be a fantastic community with a little streamlining, consultation, and investments. I've broken the review up into Good, Neutral, and Improvements including suggestions. This is one resident's opinion so take it with a grain of salt. Happy reading The Good: Staff is friendly, maintenance is fantastic and always available, pool area/cabana is very nice. The apartments are beautiful, landscapers/lawn care come like clockwork, dog park is serviceable but I'm grateful there is one as Morrisville does not have dog parks. ***Consider-Staff should get a bonus or pay raise; one persons opinion. Anyone who has to sell, provide services to humans ( and their complaints), and great customer service deserves incentives, perks, pay raises. I wouldn't want to deal with me and I'm on the easier end. ***Consider if you don't already trending internal and external business stats like comps, resident complaints, requests, maintenance issues/frequency, turnover vs age/job etc. to identify areas of impactful improvement. Neutral Noise: Most apartments in this area do lack sufficient noise insulation. There is construction but eventually it will finish. Cost: A bit pricey for this area and being NC ( but I'm coming from Jersey) even with the amenities. However, it is a great commuter location. Needs Improvement: 1. Front office needs support. ***Consider hiring interns (lots of HS/college kids available) to work the front desk and deliver the packages, and maybe invest in lockers. ***Consider better processes and technology-Rule of thumb should be anything done repeatedly should be improved, automated, or made self sufficient. Trending is a useful tool here. 2. Alarm, lack of recycling, and utilities are still an issue. Read the reviews. I've only been here less than a year. -Either the clubhouse is constantly being broken into or the alarm system needs to be adjusted. There is a plaque in the window which states the alarm will go off if accessed between 12am-5?am. **Consider locking out user access during this time, adjusting or changing the system. With services like Ring now, there may be cheaper alternative options. -I can't imagine anyone who would install your cable when Hulu live is $58 with tax minus premium channels or sling $30 for basic! -WiFi is criminal; even Spectrum gives better services ($50 for up to 200mbps and average download speed 2019 was 50). I pay $95 for speeds up to 75; I consistently have download speeds under 25 and a minimum of 25mbps is the FCC standard of good. At this moment it is 8.67mbps at Monday 8pm...criminal. ***Consider upgrading/expanding your technology or allowing other providers. I will be testing via Ethernet, contacting Rose connect and then filing a complaint with the BBB. -I just don't understand why there is no recycling and the only answer given is they are still working on it. The community has been here 5 years? 3. Communication and Community: As other reviewers have stated the apartments are pretty and the clubhouse amenities great. They are vastly under-utilized. Events and notification communication are done via email but many people are email bogged. ***Consider consulting an event planner, community, communication and other experts to bring new life to the community. There has to be a more effective and efficient way to connect with your residents, as well as, bring us together not only within our own community but bring other communities in (Durham, Raleigh, Cary, small business owners, charities) and our community out. Bonus: Think of the potential...free advertising, Community outreach marketing, etc

I deeply regret moving into this apartment complex. Please do your due diligence and inspect your…read moreactual unit thoroughly before signing a lease. The building itself is poorly constructed, and no amount of maintenance or superficial updates can fix the underlying issues. I have experienced a major pest problem--specifically a severe silverfish infestation--and management's response is always to slap a band-aid on the issue rather than properly resolve it. The appliances and infrastructure are constantly failing. The A/C unit continuously breaks down and leaks water, which management fails to properly resolve. My ongoing requests regarding the dishwasher and stove have similarly led to temporary repair attempts rather than actual solutions. On top of that, the apartment was filthy upon move-in; I had to request multiple times just to get basic cleaning done, including removing a black ring left in the toilet. To make matters worse, the complex charges a mandatory monthly fee for internet service that is completely unreliable and constantly drops connection. The environment here is also far from peaceful, with neighbors frequently yelling and cursing at each other outdoors. If you are a remote worker or young professional, look elsewhere. There are plenty of actual luxury, modern complexes nearby that will give you peace of mind. Please heed my warning and stay away.