Horrible Customer Service! I called up regarding a maintenance service on a vintage mantel clock and the Bitch hung up on me! Whoever owns this business you lost my business! read more

I didn't hear anything after 2 months of leaving my clock there for an estimate. I called, and I was told "my dad" would look at it over the weekend and get back to me on Monday. It did not happen. 3 weeks later I went there in person and again after standing there for a long time was given some sad story about the delay. I took my clock and left. Clearly the heyday of this place is decades in the past : only go there for entertainment as it is a bit of a freak show. Wow. read more

I needed to ship my parents' 30 year old grandfather clock from Milwaukee to Virginia, and I was having little luck with shipping companies. I emailed Hawkins on a whim, and Gloria immediately dove in to help solve my dilemma. Over the course of a few months, Gloria and her husband moved the clock from my parents' home to their shop, evaluated the clock, built a shipping crate for the clock, and contacted a shipping company to bring it to me in Virginia. And it cost half the price I was quoted by the one shipping company that replied to my emails. The clock arrived in the same condition I had last seen it in Milwaukee, and is now in the hands of a local clock repair shop to bring it back to its original condition. I will be forever grateful to Gloria and her husband for helping me move this family heirloom! read more

Had my clock for half a year on the floor and didn't touch it. Tried charging 200 and no work was done at all. They said they couldn't get it to work and wanted to charge another 800, but again it was never even looked at. Very rude employees. no customer service whatsoever. read more

It's about time I write a review of this shop. Okay, my first obligatory clock pun is out of the way. Don't be alarmed by more. The Hawkins Clock Center is an amazing shop that has been here seemingly forever but this delightful store is an example of the rapidly disappearing American service shop. The building started out life as a furniture store, as you can see from the mosaic tile at the front door. When you step inside, any doubt about what this company deals in is removed because all you see are clocks, clocks, clocks and a jewelry case loaded with watches, and more clocks. This is the best clock store in the area, hands down. The array is amazing and almost overwhelming. I could spend hours (!) wandering through the displays. Traditional clocks, contemporary clocks, clocks that simply tell time, others that catch your eye with swinging or spinning pendulums, enormous wall clocks that look like they could be in a stadium or railroad station. You'll find an array of cuckoo clocks, regulator clocks tambour, banjo, mantel, and 400 Day clocks. There's a big-time collection of beautiful grandfather clocks. Some of the grandfather clocks have ornate carvings that are truly works of art that happen to have a clock face on them. Some wouldn't fit in my living room and one or two of them would be at home in the Milwaukee Art Museum. Toward the back of the store, you'll find the second hand (da-bump-dum) area, jewelry cases full of antique, Art Deco, and collectible clocks for your consideration. One of the delightful novelties you'll find at Hawkins Clock Center is an array of the Kit-Kat-Clocks. If you don't recognize the name, you'll know it when you see it. This timeless classic has been around since 1932. You probably saw one in Grandma's kitchen and if not, you saw several Kit-Cat-Clocks in the opening sequence of "Back to the Future". The traditional black cat with his infectious smile, bow tie, swinging tail and rolling eyes has been gracing walls for almost 90 years now, and you'll find your Kit-Cat-Clock at Hawkins. There's a collection of colors and styles as well as good old Felix. You'll know him when you see him. Oh, yes, there are a couple of digital clocks for the analog impaired but lets face it you need to visit this shop soon. It's likely you'll wind (!) up with something you don't need but can't live without. They also have a complete repair shop, too! If it's mechanical, they can fix it for you. You'll find each step during your visit to Hawkins Clock Center a great way to pass the time. read more

Great place to do business with. I initially sent an email asking questions about possible repairs for 2 antique clocks I owned. I received and immediate reply from Gloria suggesting I bring them in, they would check them over and provide a free estimate for required repairs. I stopped in with the two antique clocks that were not working. Gloria had her husband come out and look at the clocks. The owner looked at one and told me it almost impossible to get parts (a new movement) for that one, provided me with some good suggestions. He took the second one apart while I was there and made the required repair. No charge. Great people, very helpful, professional and friendly. A great place to do business with. read more

The clock shop, in general, is a dying breed, and this shop doesn't appear to care. Great shop to browse, but not to buy. Most items way overpriced and owners unwilling to budge. You'll find some unique and new-old stock large items such as grandfather or specialty European clocks. However, if you know the market price of those items and gently remind them that they are not in the same league, they abruptly respond with 'no' and become quite unfriendly. Unfortunately, I'll have to shop them during the going-out-of-business auction estate sale. read more

I am unsure how anybody can possibly give this place a bad review. I went in to get my watch battery changed. It cost only $4. Everyone was very chill and nice...nobody trying to sell you anything. I will defn be returning for every watch battery I will ever need & bring a treat for the cute dog they have walking around. Love mom&pop shops. :) read more

OMG, clocks everywhere many still where they were placed 40 years ago, really! Lots of clocks, no deals and absolutely scare filthy, food all over. Four employees, no customer service...busy eating and witching tv. read more

I took my Antique Calendar clock in for a 'tune up' and oiling. When they returned it, it was running beautifully and it's appearance was 100% better. The clock technician not only fixed it internally, but also cleaned the paper dial and also the round framing that holds the glass over the dial. It was Brass! It improves the look of the Clock so much. I appreciate Hawkins Clock shop ! They went the extra mile in repairing my clock. read more

Hawkins Clock Center is pretty much one of a kind. I would guess that in the entire U.S. no other business has this many clocks and such an assortment as Hawkins does. You can find any clock in any shape or design from A-Z and in any price range. Hawkins belongs to that small group of businesses which is privately owned and it is reflected in their expert knowledge of clocks and repair. I live in Chicago, but it is worth my drive to do business at Hawkins and speak with owner Gloria. Dan (Chicago) read more

They did a great job replacing pieces in my music box. I have always loved that music box. Now I can share it with my child. They had an awesome selection of clocks. read more

This place is a gem. If you can't find your dream clock here, it doesn't exist. And don't wait. This store will sadly go the route of Porter's of Racine if you know what I'm talkin about. read more

I sought out help at Hawkins Clock Center to fix a floor model grandfather clock that we had purchased from a big box store. We got the clock home and discovered that, unbeknownst to us, certain features of the clock did not work. The store where we purchased it was less than helpful, however Hawkins Clock Center could not have been better to us. Gloria and her husband were some of the most down to earth, honest and fair people that I have ever come across during our pursuit to fix our broken clock. In visiting their store, the shop was amazing! I am not well versed in the world of clocks, however their selection was incredible and awe-inspiring. The owners' passion for clocks is evident and charming. I will definitely be fulfilling all future clock shopping or clock servicing with this shop. It is a gem of a store with kind and good people that work there. read more

I brought in a Sessions mantle clock which was not working very well. It was old but my wife wanted it checked out as it was her grandmothers. Hawkins assessed the clock and told me it was an early 1900's clock and was worth the repair costs. I agreed to have the movement rebuilt. Months later, many dollars later and after their repairs, the clock does not chime and runs over 10 minutes fast per day. WOW, it still doesn't work very well. Just like how it worked when I originally brought it in. After bringing it into another clock shop, I was told the clock was actually 30 years older than what Hawkins said (it's actually stamped on the case) and I paid Hawkins more than the clock was worth. They lied to me probably just to get a repair sale. WATCH OUT for Hawkins (especially the older woman there). Know something about your clock before you take it there, or you might suffer the same disappointment I met. I would classify them in the minus category. read more

Unnecessarily slow on warranty repair work. Are not upfront and truthful individuals.

Walking into Hawkins Clocks, you truly are entering a world of Clocks. The owners, Earl and Gloria, who I had the fortune of meeting in my first visit into their world of Clocks, are not only extremely knowledgeable in the language of Clocks, but also kind, friendly, and exhibit old fashion authentic goodwill and honesty. I have learned after several visits into their world of clocks that there is little that they do not know when it comes to a clocks origin, manufacturing date, value, availability and most importantly, the ability to repair and service I imagine just about any clock that has ever been made. Personally, I have found that repairs are done at a respectable price. I am grateful to have been introduced to this amazing Clock Store many years ago when a Grandfather Clock I purchased at the old Boston Store needed repair and was first given their telephone number and since then, that particular Grandfather Clock I sold when I entered the Peace Corps, but since then I have purchased directly from Hawkins Clocks, a new Grandfather Clock of which I have always found value due to its and any grandfather clocks, historical comforting chimes and the charm I feel it adds to my home. Over the years I have been blessed to be able to purchase some other clocks from Hawkins, each unique and wonderful in their own way and great conversation initiates. I historically have not been all that great in being responsible in terms of having them serviced as regularly as I should yet, when I do have the opportunity to bring them in, it always seems like I am picking up a new clock when servicing them and repair if needed, has been completed. There are few people in Milwaukee I have met over the years that if the topic of clocks surfaces, don't mention positive experiences they're had in dealing with the owners and staff of Hawkins Clocks. One of the many personal reasons, other than what I have already mentioned, that I hold Hawkins Clocks in such high regard, is they continue to prevail while staying family owned and managed. I imagine certainly not all but some of their offerings may be found a bit less at a dot com, but I think many underestimate the value in paying those few extra dollars to have it backed up locally and more importantly than that, assuring that availability will remain accessible years from now. read more