This is one of the worst companies to deal with, worst customer service EVER!
Deb Stewart the branch manager there is useless and will not go out of her way to take care of a customer.
The USPS employee has fault too, but when you buy a certain amount of money from them and the package is lost or stolen, the right amount of insurance should accompany it!
I paid 218.00 dollars worth of accessories, the amount they insure your goods for is 50.00 dollars? Wow a Multi million dollar international company!
I had to call them and ask for a shipping tracking number, they did not supply one via email, at the time of ordering.
Not only that, they never got back to me on regards of the issue at hand I had to contact them again! 25 days later!
The carelessness and crappiest attitude towards customers costs you, because people who pay for a service, expect that, a Service. The Customer pays for you salary.
The products maybe good, but your customer service is one of the weakest I have ever seen, I have worked customer service for over 15 years, I personally never treated any of my customers the way this company treats you and never have I been disregarded such as Hawke Sport Optics USA has done with me!
I will be competing at the Extreme Benchrest in Arizona this coming month and I will make sure any one I speak with will know about your leading edge Customer Service! I'd give you Zero Stars, but Yelp has a Minimum of one! You are a Minus -10 TEN! In my Book. read more