I am writing to share my recommendation for First Onsite. I recently used their services after a…read morebroken toilet valve caused a sewage overflow that flooded the entire home. First Onsite (Cole Frisbie & Jared Rios) took immediate action, providing thorough cleaning and decontamination using hospital-grade solutions. They also coordinated with an environmental specialist to conduct sampling for clearance and kept me consistently updated throughout the process. I highly recommend First Onsite to anyone looking for a reliable, professional, and friendly company for their restoration needs.

The real test of a company's integrity is when they get things wrong and won't have the payday they…read moreexpect. How do they then treat the job and their customer? First Onsite failed that test spectacularly. They tore a big piece out of our wall, did tests that determined there actually was no mold or water damage issues after all, and then promptly disappeared. Over a month later, we still have a hole in our bathroom wall, all our toiletries in a wagon and everything formerly on the wall still cluttering up our bedroom. First Onsite has not only disappeared, they've refused to give us a copy of the test results saying there is no damage or to even give us an estimate to fix the wall. It's been over a month of ghosting us, not returning calls, repeatedly not giving us anything we've asked for and never giving us a straight answer once we do manage to get someone on the phone. Read some of the highlights of an email I finally sent after both my wife and I got fed up. Then decide if this is who you want for your next job. EMAIL HIGHLIGHTS: Dealing with First Onsite has been easily one of the most unprofessional experiences we've ever had. You are also the most unresponsive company we've dealt with as well. - JUNE 8th Carlton has told me a few days before that the team will be coming in, but presented this to me as a visit for them to figure out what they would do and where. That's it. The men show up and tell me, No, we're tearing out the wall today. News to me. - A few days later the testing team comes in and gives me good news. There's no mold issues or water damage. All that's needed now is to put drywall back up. I tell them that I would like a copy of the test results saying that it's all good. I'm assuming, wrongly, that I will be hearing from First Onsite soon about doing restoring the wall and getting us the test results. That was a month ago and neither has happened and both my wife & I have experienced nothing but evasion and outright ghosting. - I left Carlton a VM asking him for an estimate and a copy of the test results at least 3 weeks ago, after not getting anything I requested the week before. He never called me back. I had to follow up with Carlton again after a week of waiting for him to get back to me. When I did get Carlton on the phone, he wouldn't give me a straight answer on the results or the estimate and said he would get back to me. That never happened. - WEEK OF JUNE 30th Carlton went on vacation, leaving no instructions to his team about our bathroom. My wife made repeated calls to him, only finding out by accident that he was 'out of the country'. She couldn't get response from the First Onsite office so she finally called the Mainland corporate number and was given several names to try. She then was told to text to Bryan photos and measurements of the wall opening. An estimate was promised to be delivered to her Friday. Nothing ever came. - WEEK OF JULY 6th Finally, I got an email from 'Scott' on Monday, July 6th saying he could do the drywall possibly on Tuesday. I called Scott and told him, again, no work until I got the estimate and the test results and that I wanted both today. Scott said he would tell Carlton. Carlton finally sent an email around 2PM, but not because of my request. He replied to our building manager who contacted him. He never acknowledged anything in his email that I told Scott, just saying he was 'working on the estimate'. After a month has gone by. And not a word about the test results. When someone refuses to give you an estimate on some drywall work or let you have a copy of test results, that raises a lot of red flags. - Your initial $12,000+ estimate raised our insurance by $100/Month, despite the fact that there is nothing to clean up. Even with that cost of living raise you created, we've had to notify our insurance company that we're returning the check due to the initial tests being wrong. So all we've gotten out of dealing with First Onsite was a bigger bill every month from now on.

Heather & Juan & Crew with mitigation process of our Home did an awesome Job. Fast & Friendly.They…read morewalked us from start to finish of mitigations & Demo. The one thing that we really appreciated is how they were considerate & empathetic with our family & our loss of our Home & furbabies .... We are so happy with the outcome and are looking forward to the next project of rebuild of our Home. Manager Billy was very professional made it comfortable to help us understand the process... much mahalo Servpro Afoa Family

We used Servpro after a leak to rebuild our kitchen. took 3-4 times as long as they said it would…read moreand the punch list was left undone. But the biggest issue: a year after they laid vinyl plank floors throughout our entire house the planks started buckling. They're coming up all through the house. I contacted them and even though it's clear it was an installation issue, they refuse to do anything except tell us we can pay them another $10,000 for them to replace them. Stay far far away.

Aloha Awnings always exceeds our expectations and standards. Kathleen was the most responsive out…read moreof all the companies we've reached out to for our initial patio awning. Not only did she come and measure everything, she also went over every scenario and options we could use for our space. Her response and help throughout the whole process was amazing, down to the awesome installers!!! Recommend 20/10 to anyone

The awning came out of track within two years after installation. I made several attempts to…read morecontact Kathleen (owner) via email, phone message and text message. She will not answer any attempts to contact her. I do not recommend this business. She installs then says, "Aloha".

Thank you Ohana for helping us out for the first phrase or our restoration process! Justin has been…read morenothing but amazing to work with since day 1! As a homeowner with minimal experience dealing with loss Justin made sure I'm being informed every step of the way during the restoration process. All of the progress were documented in their easy access link but Justin went above and beyond to always text me progress of the day along with pictures to give me the peace of mind. Justin takes pride of his work, he stayed over time just to make sure he gave us the extra touch to make sure things doesn't just look good, but great! I had the opportunity to meet owner Will in person as well half way through the current project. Will is very knowledgeable. He helped me with any and all of the insurance questions having to do with HOA and homeowners insurance. Him and the team gave us a lot of advice on the reconstruction portion of the home. I can see he empowers his team to provide the best work and customer service because everyone I have encountered thus far, from management to the team working in the house, takes pride of what they do, and are very courteous and kind. Very very happy with our experience working with Ohana!!! Thank Justin, Will and team!

All I have to say is the first Project guy Justin was on it and great to work with in the…read morebeginning! He delivered a service that was great! The second half of this , overseen by Chris was horrible! My furniture and home completely covered in dust! Hats off to the two Chines guys and gal who truly busted their Burt's in labor! This could have been easily a 4/5 STARS, but due to a lack of job oversight on the job, and communication it's a 2 STAR! When the project guy asks you not to give him a poor or bad review at the get go? Makes you go hmmmmm! I'm glad it's all done! But my furniture is embedded with drywall dust! My electronics? No one cared to take the time to cover and protect with preparation. They showed up when they chose, because they didn't understand English well, not their fault the project guy wasn't there on sight to direct them! I'm on the fence about this business, if I hadn't mentioned what appeared to be short cuts or not lining up with what I was told... Don't say you can deliver and it doesn't happen!

My CMU wall is being constructed and is going to plan. The owner is very professional and his crew…read moreis very polite and cordial.

This family owned company is AWESOME! If you want concrete work done right then look no further. E…read moreMasonry is the only one to call. My wife called for an estimate and they came out the same day. Quoted us a price and told us how long it would take. They showed up and went right to work. Clearing out the old garden and preparing the area for new concrete. In one day the old garden was gone. The next morning they came and cleaned up all the debris, trash and dirt. They didn't leave anything behind. They stayed true to price, and time of work. Professional, friendly and great workmanship. Thank you E Masonry! You will be hearing from us again.

After lengthy manufacturing/shipping delays, Michelle was great at keeping me informed of projected…read moredates. Then, when the awning arrived, Tyler and assistant did a great job at hanging and adjusting the awning so it opens/retracts perfectly while looking good in the proces. Then, Tyler arranged for Art from Art's Electric to finish the job with a clean, unobtrusive connection to a power source. I wholeheartedly recommend Awning Hawaii for all of your awning needs. David, Makakilo

Tyler Marks was an exceptional salesperson. He advised and quoted a variety of products and was…read morepatient with us as we vetted all options. He was knowledageable and made time to visit out site to confirm all measurements and details. He helped us by reviewing our condominum approval to confirm that the product we were ordering met the specificiations of the Board approval. The product was installed in a timely manner and works perfectly. We are extremely pleased with the product and would HIGHLY RECOMMEND ordering from Awning Hawaii.

Jay, Shawn, and their team were awesome! I'm so glad I found a company that was able to do both…read morepopcorn ceiling removal AND resurface the ceilings. They were very professional and communicative throughout, and they finished the project a few days earlier than scheduled!

I spoke with Jay regarding a potential asbestos removal. Although his services did not cover the…read moreproject location, he was extremely helpful in pointing me to the right contact(s) for the job. In addition, he shared a lot of asbestos-related information to be mindful of. It's hard to come by such amazing customer service, and it truly showed that he wanted folks, customer or not, to go through the correct procedures and be well-informed.

On June 8, 2026 I started installation of new flooring with Abbey Carpet and Floor in my hallways…read moreand 2 bathrooms. Upon removing the guest bathroom toilet, the plumber found water leaking from the toilet wax ring. Upon removing the old paradigm flooring, installers found old flooring to be wet underneath and moisture leading down the hallway. Matt Wagner of Abbey Carpet was notified as all work stopped due to possibility of mold and mildew. Matt immediately called Premier Restoration Hawaii and Ryker Hyde came within hours. Ryker checked the complete area in the bathroom and hallway with his moisture reader and infrared imaging function and found no visible moisture or signs of mold or mildew and floor installation was able to continue 2 days later. Whew!!! Ryker advised spaying a preventative microbial application around the toilet wax ring as a precautionary measure before new flooring is installed. Ryker was so professional and thorough in checking and explaining everything to me, a senior who knows very little about plumbing. Ryker was so caring and helpful and did not charge anything for his inspection and work that day. Wonderful!!! I highly recommend Premier Restoration Hawaii and Ryker Hyde to anyone who faces a type of restoration problems. They are wonderful!!!

This company came in to do the abatement in my unit in October 2026. I am absolutely appalled with…read morethe way in which they handled this job. There was asbestos dust and particles left on the floors, the counters, inside cabinets, on the walls and doors even after they supposedly cleaned. And after being asked to come back to clean multiple time, particles and dust were still found. They placed the lighting fixtures on my personal belongings with no protection. The curtains were left in a trash bag and the curtain track was also damaged when they came back to reinstall all the fixtures days after the job was supposed to be completed. They did not put back the window jalousie and screen after using it for their air scrubber ventilation. We had to ask that they return to reinstall all the fixtures they removed during the abatement. Someone on their team also used my restroom without flushing and when we brought up this concern the team refused to take responsibility. (Their team of technicians were the only ones who entered my unit during this time.) The lack of communication between this team and company with myself, my landlord, and the project manager was unacceptable. I was hoping that they would take care and do a thorough job given the fact that there were hazardous materials involved. And I was left extremely disappointed and frustrated with their communication and work. Never using Premier Restoration Hawaii and would definitely not recommend them to anyone else.