I have a long history of fear and anxiety related to the dentist, so this was the last place I…read morewanted to go ! I'm not talking about a little scared...I'm talking about the...I've seen a therapist and have taken anti-anxiety meds and still didn't make it to past appointments and haven't been to the dentist in over 10 years...kind of scared !! After dealing with a toothache for over a month, I decided it was time to take the plunge. After finding out which dentists took my insurance and reading dozens of reviews, I decided to go with Hawaii Family Dental. I can now say I definitely made the right decision ! I was honest with them from the start about my experiences and my fears, and not once did I feel belittled or looked down on for my fears..it was the opposite. I was handled with care and gently. As a grown man I should be embarrassed by this irrational fear, but I am not, I fully embrace the problem I have with the dentist! They took their time, explained everything in detail and made sure I knew what to expect every step of the way. I work in the healthcare field, so I have a preconceived notion of what a positive patient experience should entail, I can say this clinic exceeded my expectations. Rusty, Rowena and Chastity in the front are professional, always smiling, and make sure I know exactly what is happening with my appointments, my insurance coverage and co-pays; their smiles and greeting set the tone for the entire office. Dr Thomas is great, during the exam and with the work I've had so far, he has been professional and patient, he checks in with me often and makes me feel like he actually cares about me while in his chair. His assistant, Emily, is just as great. She checked in just as often and got me talking about life in general, great at distracting me while she was doing what she had to do. I had to have a deep cleaning ( of course I did, ugh ), and my hygienist, Christy, was great from the moment I sat in her chair, nervous as hell !! She could tell and made me forget about what was happening in no time! Can't say Thank You enough to the crew at Hawaii Family Dental - Kihei for making it such a positive experience ! You've got a new regular patient here !

AI had gone there to see Dr. Hello for about 3 years. They took my insurance. All was good until…read moreshe did a crown and a bridge. The anchor tooth, was bad and should have not been used, and filled or pulled before hand. The whole bridge and a new front tooth crown had to be redone within 2 months. They redid it and had to use the new.,crowned tooth as the anchor tooth. Then they told me insurance would not pay for it. However, the insurance company said they did, and gave me the billing info. They said the bridge was not done correctly. Then their billing office charged me for a whole new bridge, front teeth, and would not talk to the insuran,e company, or give them their dental notes. I had to file a comp!ain't with the state and that's hard. Dr.Hello would not correct it and just said she does t do the billing. the same time she did a partial that another dentist looked at and said it was terrible partial. The insurance doesn't pay for things twice Hawaii Family Dental keeps trying g to make MT pay for the bridge at$3100. The amount kept changing, and the partial was paid for at $900. Only they can redo it. The billing office said the insurance co. doesn't pay for porcelin bridges, but they do,and it's in their coverage I was sent. Now Hawaii Family Dental will not get back to an advocate or send them their billing details. Now one of the teeth under the porcelin bridge has decayed under and through the bridge acter only 14 months. Another dentist said it was not sealed correctly and go back to them, but Dr. Mello won't guarantee her work. This is serious since I need hip surgery and I need a dental c!earance for surgery and can't get one because of the infection under the bridge. I am worried about my hea!th and life, as dental work can affect the rest of the body. Don't go to this corp. dentist. I've been on Maui for 26 years, and now I have to fight this some how. I looked at the state website and they have 7 complaints in 3 years. ​

Amazing employees, quality work, comfortable environment. Follow what they say and everything will…read morego accordingly planned.

Great service, staff was accommodating and friendly. Doctor answered all the questions I had and…read moremade us feel very comfortable. We will return to continue care!

I would think twice about going here. They are over zealous on work, over charge and take blood…read morepressure for a standard cleaning. It was a very uncomfortable experience with a half an hour of X-rays jammed down the back of your throat! No thx...

The service and staff are very friendly and professional. They make you feel very comfortable. I…read morenever had to wait for my appointments and they were very fast yet thorough. The only reason I left is because I moved off island.

Dr. Bhatia and her staff are fantastic! My daughter is getting amazing results with her orthodontic…read moretreatment! She loves going to her appointments; the positive reinforcement and education keeps her feeling positive about her treatment and excited to do well between visits! Cutting edge technology makes the process simple and helps parents be apart of the treatment, I also had the opportunity to see a 3D animation of what her end results would look like before we decided to start! I also was given the option of being sent both email and text reminders for my appointments! Love that! I highly recommend Dr. Bhatia and her staff!

Had our son's teeth and airway checked out. There was no pressure to spend any money just real…read moreinformation. The experience was great, honest and kind.

Staff is really nice. Pretty disappointed with turnout of my incomplete treatment. Took over a year…read moreto close a small space and still never closed. Waste of $3,000 and time.

From the owner: Don't hesitate to call Maui Smile Works in Wailuku, HI. We are committed to your satisfaction. Call…read moreus today.

I love this office!! I didn't have a dentist on island (mine is on Oahu) and I got referred here…read moreand I love them. I saw Dr. Hearon for an emergency. It turned into 3hrs of dental work, ugh. But they are so so so good. They are calm and relaxing and put you at ease. They also don't seem to push things you don't immediately need. I don't have dental insurance and it costs an arm and a leg. So we did everything that was necessary only. They are honest and kind and even have their own form of dental insurance plans which is amazing.

Need a great dentist? Go here! I found them when we moved back to Maui. I was so happy I did. I…read morehated the thought of finding a new dentist. I see Dr Heardon and my husband loves Dr Vargas. Dr Lau is amazing too but he currently doesn't see new patients. Heardon and Vargas do perfect dental work and only prescribe the treatment necessary for good dental health. I had a crown done recently and Heardon was spot on. Even though my old crown was a mess she figured out how to remove it with ease. Don't like dentist? Go here, the staff are all great too- everyone's wants you to experience the best care when you have a dental visit. I won't go anywhere else on the island.

Great and friendly service, busy but efficient, thank u for getting me in and fixing my problemread more

Dr. Lau is exceptionally friendly and caring. All his dental hygienists are very friendly and…read moregentile as well. Everyone in the office is great! I highly recommend this place to anyone looking for a dentist!

Ashton is the reason I go to the dentist consistently now…read more I had my 1 PM appointment today at the Ka'ahumanu Shopping Center location, and once again, Ashton delivered an exceptional experience. He's professional, thorough, and genuinely cares about making you feel comfortable. The cleaning was smooth, efficient, and completely painless--something I never thought I'd say about a dental visit. Ashton takes pride in his work and treats every patient with care and respect. He's the reason I've been able to stick to my dental routine. If you're booking an appointment here, ask for Ashton. You'll be glad you did.

Whatever you do - don't go here…read more My insurance was expiring at the end of the month. I called to see if they could accept me as a patient before that. I took OFF work because they could only get me in for X-rays at 8am and a cleaning at 11am. I went in for the X-rays and the dentist said it looked pretty good, but asked her assistant which Doctor I was seeing at 11am. When the assistant Dee replied which Doctor (Nancy) it was the one I was seeing said, "oh no, she'll probably want to do a deep cleaning, she doesn't need it but she'll probably want to do that." The assistant and the woman checking out gave me the option to do the deep cleaning for $500 out of pocket total (in two phases) or to stay with the cleaning. As a paycheck to paycheck, I can't just shell out money for a reason that oh this doctor is going to want it. I opted to stay with the cleaning. They said, thank you, see you at 11. I came back at 1045am and sat there until 1115am. The front desk called me up and said the dentist will not take my appt because I've been recommended for a deep cleaning. I told them the other Doctor gave me the option and I was losing insurance at the end of the month and took off work today for this. They said Dr. Nancy and the hygienist wouldn't take me unless I did the deep cleaning and paid. Told me to call back and reschedule when I have other insurance and a new job. This is absolutely horrible practice, I felt like it was a shake down. I will never go back to them!! For a lot of people paycheck-to-paycheck, you can't expect people to pay and refuse service for a "recommended work" because one doctor will let the other "hear it" Avoid.

Embarrassing!! Went in for a consultation for my daughter . The office is cluttered and dirty . We…read more weren't greeted upon arrival. They saw us enter and just turned around. We waited very umcomfortably for 15 min before we got checked in. No front desk area, due to piles upon piles of boxes and old magazines. 3 broken tv's in waiting area ( 1 of them was a big box tv from the 60's) Bathroom is out of order. A/c so low we started sweating. Has no x-ray equipment. Sends you to other dr. Office for them. Dr. Didn't shake our hand or introduce himself. He uses his storage boxes as a holding area for your assessment papers. Has no modern options for braces. Just 1 kind of brace and 1 kind of retainer. AND his price was $500 more than the other orthopedics on the island . Which have been very clean, modern, polite and impressive. No Thank You.

My son had a severe case of overcrowding. His upper front teeth were very crooked and unsightly…read more Dr. Tanaka did an excellent job and we are very satisfied with the outcome. Dr. Tanaka was always warm and pleasant and his assistant, Selma, was personable and professional at all times. We are very grateful to them both for giving my son his beautiful smile!

This happened quite a while ago but it has a lasting impact on my life and I have gone back and…read moreforth about sharing it. When I had my braces with Conmy he told me that I was missing an adult tooth on the bottom right side and that in order for him to continue treatment I would need it removed. My mom told him we would rather just have the braces removed and discontinue treatment but instead he then said he wouldn't remove my braces until this was done. My dentist even advised against removing my "baby" tooth as it was perfectly fine and healthy and could last for years to come if not the rest of my life. However, the decision was made by Conmy to have it removed. Conmy them said I would need to go to an oral surgeon to have a screw placed to try and pull my remaining molars forward into the space where my tooth had been. This was traumatizing to say the least as it was extremely painful and failed TWICE. I had a screw loose and moving around in my jaw bone cutting into my right cheek and causing me pain for absolutely no reason because this whole "treatment", or what I would call experiment, didn't work. I now have had a hole in my mouth for almost a decade and due to this my teeth have shifted significantly, despite wearing my retainers religiously, and I will need braces or Invisalign again in my 20s. I am personally impacted by this decision for the rest of my life both financially in having to pay for another round of orthodontic treatment and the several thousand dollar titanium implant I will have to have placed in my jaw as well as physically by the pain of this experience which has continued to this day. I would love to note that a friend of mine went to Conmy around the same exact time as me and had the same issue but on the bottom left side of her mouth and guess what? Conmy didn't remove her tooth. I've been wondering for years if he just decided to use me as some guinea pig without my consent...I guess I'll never know. But having Conmy as my orthodontist was one of the worst experiences of my entire life and my experience matters so here I am sharing it. I hope this will help at least one person consider asking more questions and standing up for yourself. I was only 15 at the time, I wish I had used my voice and said no...but I trusted that he knew what was best for me. Thanks for reading this, I appreciate it.

Great job with my Invisalign. No complaints. Nice office and staff! Everyone is professional and…read morecourteous.