no charge for towing where with Geico just from a mechanic in kona to waikoloa would be a hundred…read moredollar charge for the extra mileage. AAA is always courteous and gets it done fast.

I had to go to war with AAA to get them to do the right thing on a simple claim. They did pay in…read morefull, about seven weeks after we reported it, and only after a fight I kept in writing the whole way. Auto claim, Hawaii, Sept-Oct 2026. A rock tore our front bumper cover half off. Our adjuster was rude to me, then ignored me. From 9/11 to 9/22, every text I sent the claim line got an automated receipt under her name and nothing else. I was asking for a different shop, because the first one AAA sent us to wanted a repair authorization signed before anyone inspected the car. A claims manager called 20 minutes after my third text. On 9/29 the adjuster phoned and called old screws in the bumper "previous damage." I told her the previous owner put them in. Her answer was "it's a salvaged vehicle, right?" in a smug tone. A rebuilt title is not a reason to refuse a claim. AAA's Hawaii policy has no salvage or rebuilt-title exclusion, and its application doesn't ask about the title. We hid nothing: AAA had our registration, which says rebuilt, when it wrote the policy. Under Hawaii law (HRS 431:10-209), a misstatement on an application can only block a claim if it was made with intent to deceive or materially affected the risk. I sent the seller's listing photos showing those screws on the car before we bought it. The next morning the questions moved to old wiring and parts of the grille and undershield. I answered in writing that same day with photos and asked for the decision in writing. I texted her to confirm she had it and got another automated receipt. No reply came. A week later a different adjuster sent the estimate, and it carried no prior-damage deduction at all. That text said repairs "should be completed within 1-2 weeks" and the shop would call us. The shop told me that same day its system did not show the claim approved and it could not schedule anything. I asked AAA to send the authorization. No person answered for six days. On 10/13 the adjuster wrote that the payment had gone to the shop by mistake, that she had voided it, and that it would be reissued to the policyholder because "Kraftsmann cannot do the repairs." Nobody asked us first. I wrote back that same night asking who said that and when. She never answered, and that email was the last I heard from her. On a recorded call the next morning, the shop said it never got the check and no one there told AAA that: "AAA made the decision." Later that day AAA's own claims manager wrote that the same shop "wants to assist you with the repairs." Those were the games: a new objection as soon as I answered the last one, auto-replies in place of answers, a reason for voiding our payment that the shop and AAA's own manager contradicted, and a phone call when I asked for writing. Four different AAA people handled this claim. What moved it was a written deadline, with a state Insurance Division complaint named as the next step. A manager confirmed the full $2,925.09 in writing on 10/19, and the check arrived 10/26 with nothing taken off. If you have a claim with AAA, put every request in writing and keep every text. You may need them.

It seemed unusual to find an insurance agent via Yelp, but it's really difficult finding businesses…read moreto return calls, and not just in insurance. I'm so happy to have found Amie so anyone reading this, please give her a chance. I had a non-renewing homeowners policy with another agency and she worked extremely hard within a short time frame to secure me a new one without any lapse in coverage. Amie is extremely professional, industrious, and persistent. If it's possible to find you a policy, Amie will find a way. I don't know if she wants to handle all my insurance needs, but I'd like for her to do as much as she's willing; she's that good. I'd give her 6 stars if I could.

I can't say enough good things about Amie Kobayashi at Finance Insurance. She worked so hard for me…read moreand never gave up, even when things got frustrating. She stayed positive, kept trying different options, and truly cared about helping me get the best outcome. I'm so grateful for her persistence! She did an amazing job. Laura

Michael Luong is my go-to agent!! Knowledgeable, constant professional, respectful, available when…read morewe need him, quick actions, dependable. Answers all our millions questions with patience and grace !!!! Like a good neighbor, MICHAEL is there !!! We already have coverage on our vehicles but bought another for our son and adding on the 3rd vehicle went smoothly. I will refer all my friends and family to Michael. He is much appreciated!!! Thank you !!

5 Stars I've been…read morewith State Farm since 1994 and have all my insurance here -- 4 houses, 4 cars, and an umbrella policy. U'ilani Aragaki and her team are always easy to reach, fast to respond, and very clear when explaining things. We truly trust them, and the pricing is very reasonable for the coverage and service we get. Whenever there's a claim or repair, it's handled quickly, sometimes the same day. Even payment reminders are always polite and professional. It really feels like they're here to protect us, not just sell insurance. Highly recommend State Farm and U'ilani Aragaki's office. Please call 808 955 9090

I called locally & switched States and never received cards- but got warnings/ pointers on new…read moreState- Same day got OLD State renewals!??? I called CORP # and was welcomed by sweetest voice. She immediately emailed my new State cards & listened to me grumble about local & w/ email came story of pets of mine & how name came about...... she was so kind! Precious was her name & I'd give her 10 stars if I could! Ive had horrible day of Corp long waits for calls- AI not understanding etc! Thank u Geico & 1 very kind call assistant

Just wanted to stop in to say thank you to Josh my adjuster who was so friendly such a pleasure to…read morework with and I really enjoyed talking with him. He made this experience with Advanced auto collision very smooth and easy. Thank you and you are a people person and keep smiling! Thank you Advanced Auto collision honolulu!

I've been with State Farm for years and just love their service…read more Once again, they have come through! I just received the most fabulous and timely service from Kaysea who just found me additional savings on my 6 months premiums for both of my cars. We're talking a whopping half price on one of them! Thanks so much for going the extra mile to bring amazing service to your customers...I'm so grateful!!!

Shelli & Todd ROCK!! Todd helped us with a Certificate of…read moreInsurance for our event so quickly! Thank you!!

Whenever I have a question about our policy or claims, Kirk and Steve are always there willingly to…read moreanswer any of my concerns. If I request anything, they respond immediately. Besides being informative and efficient, they are always very pleasant and nice. I highly recommend them if you're looking for a good insurance agent and staff.

Kirk Paterson is one of the most knowledgeable insurance agents I've ever worked with. He took the…read moretime to explain every detail of my homeowners policy and made sure I fully understood my coverage options. His customer service is outstanding, and he responds quickly anytime I have a question. I feel very confident knowing my home is protected with Kirk and Allstate.

My wife and I bought a condo in Honolulu back in July 2021. Jef Saragena was extremely helpful. He…read moreexplained each detail of how we should determine the amount of coverage we needed, including how not to overspend on items. We were not able to be in Honolulu at the time of the sale or when we were shopping for insurance, so Jef worked hard and met with our daughter to view the condo to best assess our insurance needs. We saved money and learned useful information about insuring condos. Fast forward to this week. My wife and I bought our daughter her first car. Because of the great experience we had with Jef Saragena, I immediately thought of Jef and StateFarm. Just like before, Jef was on it. Jef contacted my daughter, the car dealer, and worked with my wife and I to get my daughter properly insured. Jef worked hard to smooth out a difficulty that was created by the fact that my wife and I were in California while buying the car in Honolulu. As before, Jef explained our insurance needs and, then he contacted my daughter and counseled her on what to do to drive safely, the benefits of maintaining a good driving record, how to use apps that help her drive safely and save money on insurance. All in all, Jef is our go-to insurance agent in Hawaii. My wife and I commend him for his integrity and his money-conscious detailing of insurance. We highly recommend Jef and StateFarm. We will definitely contact Jef when we need to purchase more insurance.

Jef is great. He is so personable. Like your talking to a good friend on the phone…read more Rates are good. Always has your best interests at heart. Truly like the commercials! Always had State Farm and always will. They are good!

I am in the auto collision side and I also have FICOH as my personal policy too…read more I have to say as the collision repaired, FICOH will pay to take care of your car being repaired correctly. Although my policy rates has been increasing its the fact that cars are getting expensive to repair due to the ADAS systems. I always recommend my clients to FICOH if they want quality coverage. You pay a little more than the Lizard but there's no comparison to coverage. FICOH doesn't use AM parts ( JUNK IMITATION PARTS) FICOH only uses OEM (ORIGINAL EQUIPMENT MANUFACTURER). INSURANCE IS TO MAKE YOU WHOLE AND THAT'S WHAT FICOH PAYS FOR!!!!

Thieves and scammers be aware! They charge an arm and a leg for small struggling companies. Can't…read moreget anywhere with a business. We haven't used them once when having their insurance but I'm sure when we actually need to use them we will have to pay some high deductible of some sort. This needs to be illegal and they should be used or a lawsuit should be opened on this place. FKN ridiculous!

This insurance company and its employees were friendly, knowledgeable and most of all patient…read more Nicki was more then willing to break everything down for me in terms that I could understand. She was also very patient with my millions of questions and needing to think about it before I committed. I understood why the quotes were the amount they were. She also was working very diligent to make sure I paid the least amount of money possible with my current driving record. I highly recommend Nicki and Island Insurance Company. Best things: Supporting local people with a local company AND they were MORE that a $100 LESS than the major nationwide car insurance companies. Please, tell them I sent you :)

After 29+ years of ZERO claims , we finally had to file a claim due to a broken internal waterline…read morethat caused flooding . Within a week of getting the claim approved , we receive a letter stating that our homeowners insurance is NOT being renewed Never a late payment either as our insurance premiums were taken directly through our mortgage COMPLETELY UNETHICAL !!! And they didn't even let our agent know - they found out after we told them that they weren't going to renew our nearly 3 decade policy Other friends who had to file claims with their homeowners insurance companies (NOT ISLAND INSURANCE) have NOT been cancelled by those companies - yes , their premiums went up slightly , but NOT cancelled DO NOT USE ISLAND INSURANCE !

I've been using their services since Nov. 2018, and only now thought to leave a review…read more I had been getting renters insurance through another State Farm office, but wasn't satisfied with their service. So when I moved, I took the opportunity to obtain renters insurance with Ryan Miyashita's office. Then in 2021, with their encouragement, I opted to augment my life insurance with a policy from State Farm. It has been convenient for me having the monthly premiums consolidated and charged to my credit card. Throughout, KC Balboa has been very helpful and patient. Often, when I had to contact the office in the past, it was because my landlord at the time was requesting a timely response from me. Recently, when my renters insurance was coming up for renewal, I was surprised and pleased that Mr. Miyashita's office had proactively sent a copy of my updated policy to my landlord. I didn't need to request that they do this.

state farm want me to process thru a series of encripted aps for me to pay my auto claim!!!!…read morewhat a dismal failure!!! they are just trying to not pay and make the auto owner do all their work!! a lot of the correspondence is from corporate signed w/ the agents name who never see whats going out in his name! thats at least what my agent tells me!!! completely unreliable!!! bills still not paid!!!