Company posts rental properties in Zillow and doesn't want to show properties. They collect multiple non-refundable application fees from many individuals but the properties are NOT available. They pocket all the fees and turn down all the individuals. Properties are all bogus. read more

If I could give 0 stars I would. They just want the application fee. Homes look like crap. They lie to you so you can do the application just to deny you. Don't work with them. read more

I wouldn't know where to even begin. You are NOT renting from a person directly but rather probably an estate who hired this company. By contract they have 30 days to fix a problem, however, I had problems last longer than that. Plumbing took 6 visits, a crack on the wall that turned to a big whole (because of the dryer was NOT fixed in six months). We moved out and it was still there with mildew smell coming out). And let's face it.. they will keep all or partial of your deposit EVEN if you leave the house super clean as I did. Your rent will also go up yearly by over $100. If you do month to month it goes up by $300. I do NOT recommend renting from this company. Terrible property managers. They will also ignore your emails and be rude on the phone if you call Debra. The way it works, you submit your problem, they then put it up for bidding.. then they chose the cheapest contractor! My plumbing had 6 different plumbers rather than keeping the same one!!! It's a nightmare. read more

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Is the worst. My home was went MainStreet Renewal and Havenbrook bought them out. What I'm so frustrated about because no one notified me of this change. Then when I call Havenbrook to get assisted on balance they tell me that my Property Management have to call me. It's been 2 weeks and still haven't heard anything from the Manager. I think if you going to buy a company out you should have the audacity to take care of the tenants you bought out so you can them same kind of ease that they are with your company. I have been frustrated and aggravating since changing to this company. Please I repeat Please don't rent from this company. They have rub me the wrong way... read more

They will raise your rent every year,take an extra charge for maintenance and then when you finally have a maintenance issue you get hung up on and no one cares or responds. Please run away!!!!!! read more

Don't expect to ever get help from them. Their phone's never on the line. And "Emergency" only means 'we'll get to it in a few days'. Middle of August, highs of 95+ and our AC is out. We've put in an emergency request as we can't even sleep in our house at night from the heat, but it keeps getting pushed. Tried calling our property manager, but her phone only goes straight to voicemail; leave a voicemail but never get a call back. Try calling the head offices, but we only get someone reading a script and no information and no forwarding to someone who can. Called the maintenance people who were supposed to fix our AC, they said they didn't even get a request from Havenbrook for 12+ hours after we reported it! read more

Forged Lease for Rental Unit. I have made several attempts to resolve this issue with Cathy Petakos (in the Plantation, FL location). I became aware that a rental property was obtained in my name. I reached out to Cathy to have my name removed from this forged lease. I provided Cathy with the information proving that I was living in the State of Georgia. She refused to have this eviction removed from my name. I then asked her to furnish me a copy of the signed lease. To my surprise, my signature was forged. Not only that, but Cathy Petakos herself signed off on it. She claimed she had a copy of my DL but never once did she compare the signatures. I sent her a copy of my GA DL along with bills and pay stubs DMV letters showing that at the time the unit was rented, I was not in the state of Florida and that the notary forged documentation as none of them ever met me in person. I feel that the reason Cathy Petakos refused to removed the eviction is because she signed off on it and she know that she has never met me. She knows very well that this is Fraud but continues to demand all these documents from me. She needs to be held accountable for the Fraud she help commit. When I looked at the signed lease, the perpetrator couldn't even spell my name correctly. Both my signature and the perpetrator's signature is signed by the same person. Whomever the notary, Sandra Sanchez is, she should lose her license to be a notary. She has never met me to sign anything on 02/14/2018. How could she have met me when my pay stub proved that on 02/12/2018 and 02/14/2018, I was working both days in the State of Georgia. So how can I be in two different places at the same time. read more

This is the worse company ever ! Please don't rent from them. I have been loved out of the property for 3 months and have NOT received my deposit back. Leaving messages with them are useless. They must be paid off the amount of calls they DONT return. read more

movin in and water from the si k and dishwasher would flood the floor called, emailed, and used portal to get someone out and it took 3months and happened and again with a week at this point I harassed them again for another month and ended up fixing the problem myself. read more

I wish I could give them zero stars. I did not do my research on this company and should have. House was not cleaned or painted and other issues totaling 10 work orders in my first 2 weeks. I am so frustrated. Management does not care. Go rent from someone else!! read more

I am really impressed by the consistency of Havenbrook. All my concerns were addressed immediately . Tamiko Gonzales worked diligently to have my issues addressed and for that my family and I are truly grateful. Being a victim of COVID19 Havenbrook took great care of me as a valued tenant. Devona Poles read more

I have been with havenbrook homes for over 4 years and this has been an ongoing issue. Anytime I put in a service request no one ever comes out to fix anything or when they do come they don't fix the issue properly. I have been putting in maintenance request for the same problem for 4 days straight. I cannot get in contact with the property manager and when I call the customer service line no one is ever available. Their office is over 40 miles away from the property. I was told a technician will get in contact with me but still no call, no email. This is by far the worst customer service I have dealt with I would not recommend anyone to you all. We pay over 1500 for rent, you all want it on time but can't have a tech come fix a problem at the property.. if I can rate you all it would most certainly be 0 stars read more

Raises the rent but does not want to fix anything. They have no problem evicting you, taking you to court or locking you out of your account their problem is fixing the place and replace appliances. I am being nice with the one star. read more

Hello Everyone! I want to personally thank each and every one of you all for posting a review and stopping me from making a HORRIBLE decision. My fiancé and I are currently looking for a new home to rent. We have been seeing lots of Haven Brook homes, that look relatively nice, but seeing the MULTITUDE of negative reviews has completely deterred me from anything related to this company. It is your honest reviews that make this platform even more effective! Thanks Guys! read more

I have lived in my home for a long time and the customer service is horrible. When you inform them that issue they were suppose to be fixed wasn't fixed correctly the regional manager lies and will say she will call you back and she doesn't when she says she will put the work orders in since it's dealing with the same complaints she doesn't do that either she lies. Their maintenance man stop my trash can and never brought it back I have been with out my trash can for a long time and they were aware and never did anything to replace it. This isn't a good company to rent from their horrible. read more

Good luck they never call you back or respond to emails. We called several times on several homes. And no response. Came to Houston needed to rent a house ASAP living in hotel and could not get help. Property owners the reason your houses are empty for months is because they won't call you back! Invitation homes is much better the respond right away! read more

I wish there was a way to rate with zero stars. I have contacted the maintenance department SEVERAL times to notify them of my faulty smoke detector and how it alarms at random times unprompted. It's currently 4am and the alarm is sounding for NO REASON. I have notified HavenBrook on several occasions. They have sent maintenance out when it is clearly a wiring issue. They make it almost impossible to contact someone. After numerous emails, calls, text messages and work orders this issue has still gone unresolved. These are DANGEROUS AND UNSAFE conditions!!! read more

I rented a home in Greenwood, IN. The Management team there is awful. I have been waiting two months for a deposit, which they took over half on stuff I mentioned when I moved in. If I was late on payment they would charge me, but they can do whatever they want. There is no one that can answer your questions, they say that is not their department and do not know a number where they can be reached. No one knows the accounting department number. That is odd. I told them the gutters needed cleaned in March, they set an appointment and then did not show up after I took a day off. Then they charged me for dirty gutters. I have been charged the same billback charges for several months yet no one can answer why. If I had the time and money I would sue the crooks. I have pictures of before and the before paper where I signed what was wrong. They lost it, and mine is not good enough to use since they do not have a copy. They are CROOKS and should not be allowed to be in business. read more

Just look at all the 1 star reviews! Please believe them. I rented a home in Charlotte, NC through Main Street renewal and after 7 or 8 months Havenbrook took over. I really didn't have any issues with them until it came time for them to pay me my security deposit back. They went up on my rent to $1600 a month but soon as I moved out they dropped the rent down to $1400 because let's be honest $1600 for a 3 bedroom ??? Well my property manager was nice and she did the walkthrough and assured me that I will get my full refund back. Well that was in Aug. it's now October and I still have not gotten my deposit and it's impossible to get someone from the GA office to answer the phone. No matter how many people you talk to about this issue at their local office, they will never allow you to contact corporate. I was told I left their home in "move-in ready" condition, the home was for rent less than a week after I moved out! So why is it so hard to return my deposit!? I'm just ready to be done with this company!! read more

Do not rent from Havenbrook. They will not answer the phone or reply to emails. Once you move out you do not get an itemized statement detailing your deposit refund. Do not expect ANY communication from Havenbrook! I will not rent a property from them again. read more

They're terrible they take they time with every matter. I been in my house for two months and they're so many issues I have and they can care less had a water leak in my kitchen went without water for almost a week. Someone came out and dig up my kitchen floor an left it dug up for 2 weeks. Mud and dust everywhere. Couldn't use my kitchen at all. They act like it's not a big deal. Don't wanna accommodate me for it. read more

My name is Maria and I have been a tenant for the past 4 years raising my two grandchildren , Dunia Tuero has been my property manager from Heaven Brook homes since 2015 and she has helped me immensely whatever I need done here in my home day or night. She's kind and considerate and extremely dedicated to her work. I thank God for her :-) :-) read more

From the start things were shady with these people. The lady showing the house claimed she would be there in 45 minutes, she then said "wait I need to show up?" This is pre covid in January. She then just gave us the code nearly 2 hours later.. we liked the home and figured it was a fluke and they operated differently. Anyways our second month in, which was March, I decided to use their auto-pay system. This was a huge mistake. This company did not notify me that the money was still due until I got a late eviction notice which had 3 days left to send a direct "money order" to georgia. I live in Louisville and I had my card set up on the website... Anyways they disabled my account on their portal and I could not make online payments. I called and called and eventually someone picked up. I let them know I wouldn't be sending any money orders and that I'd pay online like we agreed or they could come evict me. They let me pay online again. Following this the property manager said that the auto-pay was fixed. I used it again, and luckily this time Andy Bashear had passed covid moratorium and we avoided the late fee we had to pay last time when they almost evicted us for using their broken system... I'll sum up the house for you. Dirty, the walls hadn't been cleaned and the carpets were scratched, one of the doors had a weird stain on it, our dishwasher flooded near the end of the lease which left our kitchen smelling like eggs once they finally got someone out to replace it. The man who installed the new dishwasher said the previous one wasn't even installed correctly, "not even screwed in" were his words exactly. There was also alot of damage to the home and the yard had not been taken care of in what looked like two years. Despite this we still rented from them and I honestly was just going they were different in Louisville. Here's how I know they are the same slumlords they are everywhere else: They do not pick up the phone. Your property managers name, number and email are all a mystery until you call the company. The person selling the house will want nothing to do with you or the house (probably because they know to take their money and run from them). Your property managers name will change without notice. They will demand money orders with a threat of eviction. My security deposit is still "up in the air" as you might say. "Up in the air" as in, they told me it could take up to 45 days to inspect the home and get the deposit back, and 3 days later the house is magically back on their website for more a month than we paid! Guess why it's worth more? Because we re painted the doors and did all the dirty work for them! So they inspected the home and didn't send the deposit back, or they just haven't inspected the home, and they put it back up for rent! Both of which are ILLEGAL. And they don't have the decency to clear the old tenants security deposit before trying to scam another victim. Bye bye havenbrook. You all are going under. Fast. And once 45 days have passed from the 29th which was "technically" the last day of the lease if I don't have the deposit I'll turn it over to the FTC and report fraud. Nice going. Read it and weep. Y'all are losing your jobs and some of y'all might end up in prison over it. Good luck. I tried to be nice with y'all and all I get is either ignorance or a short and basic response. And should I mention my neighbor investigated their tax records here in louisville, there are none. not claiming I know anything about that but thanks barb, get these people out of louisville! read more

Absolutely horrible company. Stay away! They don't use licensed contractors. Any maintenance issue you have some disgusting looking man will show up at your house pulling a lawn more behind his pick up truck telling you he doesn't wanna be there to fix the problem. If you're lucky. Or else nobody will show up at all. Went for months and months trying to get septic issue solved until they finally ended my lease over the phone immediately because they decided they cannot fix the problem of human feces coming into my home. And now are trying to charge me for not cleaning the home properly before I left. Stay away. read more

I applied to this company for the Greensboro area of North Carolina . I will never ever apply to them again. I wish I would have done my research before wasting 90 dollars. Their qualifications to rent doesn't comply with how they process your application: they say one thing but do another . They simply take your money and do not process your application as they say they do. They check your credit and reject with out looking at all the qualifications. I will be reporting them and speaking to my bank for fraud. Do not mess with this company if your looking for a home in Greensboro NC read more

I love this company if anything needs to be fix they waste no time coming out. Ms Amber the property manager always calls to check on things as well as do follow up calls. She an awesome person to talk to and has great customer service I would tell anyone to get a place with them they rock..!! read more

I am new resident at one of their Texas properties and I must say this is by far the worst rental company I have ever encountered. I moved in about 3 weeks ago and from the jump it has been awful. First I come into a home that has no hot water despite me ensuring the gas and electric were put in my name prior to move in. Also the water pressure was a trickle to say the least. Then I find out the electricity in the living room does not work so the ceiling fan would not work. Next I find out the air conditioning and heating unit does not work. You would think if you have a new tenant moving into one of your properties you would have a technician go to the property and ensure everything is working prior to move in but no not this company. I contacted Ana, Amber, and Sharon on several occasions regarding these issues and all I get is the run around to think I still have 11 months left on my contract I can only imagine how those will go considering my experience as a new resident. I warn all stay away from any properties through this company as they do not do good business. read more

I highly recommend Haven Brook Homes, my experience with HBH, has been very pleasant. I would like to thank Ciera Kelley, she was very helpful. Every time I called or emailed she was quick to reply even on the weekends! read more

In March our landlord changed over to HavenBrook. We have never received anything from them saying welcome. Our lease is currently up for renewal in August. We have yet to see a renewal form or a move out form. I have e-mailed them several times through the portal and have called the main number. No one wants to return my call. No return e-mail. How am I suppose to give back my keys, do a walk through, and forward my address? I have never in the past 7 years had a rental company that avoided tenants on simple tasks. Who would want to rent from a company that want introduce themselves, call you back and try to get you to renew your lease? I would not recommend this company. read more

Havenbrook Homes is the worst company to lease from. I have been there for 3yrs and out the 3 years the first year was great. My family has been living with a black mold issue since December of 2018 they have not fixed anything and we was without AC for 31/2 weeks. I told them my husband is a dialysis patient and in end stage renal failure and they have done nothing. BEWARE OF THIS COMPANY!!!! read more

I rent from HavenBrook Homes here in Texas & they are still just as bad. Won't return any of my emails, calls, texts & even have mailed them a certified letter which I got a return receipt for stating who signed for it & when they got it & still 6 days later.. Nothing! We have mold in our house which I had a professional tell me what type of mold it was etc. but, basically just confirmed that it was mold & I had sent them pictures of the mold 2 weeks ago & I still have received no response from them. I have a 10 month old baby in this house that has a breathing disability already & they aren't doing anything about this hazardous issue which is actually not the only problems we've been having with the house & they haven't responded to any of those either. We have nowhere else to go & I will be damned if anything happens to my child. I think it's time that we also talk to an attorney & if anyone would like to give me their experiences & or advice on what to do/have done already, ban together & shut their terrible ran company down I would greatly appreciate it! read more

Has anyone considered doing a class action lawsuit-if it hasn't been done already. It sounds like major problems with this company and I'm having issues myself. They tacked on month to month fees and we're not in a month to month contract at all. We have been trying to get a hold to someone for days, to no avail. Something needs to be done. read more

Havenbrook homes is a scam company. All of your calls are directed to a call center where no one has authority or information. They only notify the local real estate agent who never calls. I used to rent from Mainstreet Renewal (a great company); however, I bought a home and did not renew my lease. Havenbrook was responsible for the walk through and subsequent returning of the deposit. They had 45 days and there has still been no contact from the company. I have called them 5 times. That is illegal. We should all sue this organization. It is garbage. They are unethical, immoral, and should not be allowed to operate a business. read more

STAY AWAY FROM THIS COMPANY! Double the amount of my rent was taken from my account. The CSR told me they will credit it back. However, I never got it. I've been paying 4 moths for a 3br 2ba. I can only use 1 bathroom due to plumbing issues in the master bathroom. I've been complaining and putting in requests for 4 months now. No tech ever arrived! Finding ways to get out of this lease! read more

I was renting through Main Street Renewal (Fantastic company by the way) and we were one of the misfortunate tenants to be transferred over to HavenBrook homes. Not only was the first month of trying to pay rent absolute hell, but they got the amount incorrect for my rent so I was not able to pay my rent on time for the first time! We had 4 maintenance issues that were NEVER fixed because no one ever answered their phones or called us back. I thought I was lucky when we FINALLY got to the end of our lease on 3/18/2019 and did our closing walk through and handed over the keys. They man who did the walk through was amazing and told us that we should hear back from the management office with the closing paperwork in a couple of days. IT"S APRIL 17th AND STILL NOT A SINGLE WORD!! I have tried calling the management office everyday to see when I will be receiving my Security Deposit back and have never heard anything. DO NOT. I REPEAT! DO NOT RENT FROM THIS COMPANY!!!! read more

I am currently a resident of Georgia and my ENTIRE experience with this company is absolutely fucking TRASH AS FUCK. The only remotely helpful rep was Juan at the beginning, so thank you Juan. However in a time span of 3 wks, my partner and I have reached out 5 times to get our application through for a house to rent. Not only did they tell us they'd be in touch and we never received a response outside of telling us to complete said application, but there was a specific request in regards to the application to remove a possible co-signer which we realized that we did not need to have. But it took them until last night AFTER the house was leased. We consistently asked for assistance and the reps such as Jan were grossly unhelpful and uncommunicative. Especially in the midst of a pandemic. I would NEVER recommend this company based on their representatives being absolutely garbage at their professions. read more

After paying rent on time for 1 year, Havenbrook Homes decided to thank me for being such a wonderful tenant by failing to return my full deposit claiming damages. I rented in Florida and Florida law states that "Landlords cannot collect for carpet cleaning, general cleaning of the house and driveway/patio, as those expenses are in the nature of ordinary wear and tear which are the responsibility of the landlord", Burley vs. Mateo. This company breaks the law by giving you a list of move-out requirements about 30 to 60 days upon your lease expiring which include having the carpets professionally cleaned with receipt left on counter, as well as windows cleaned and yard freshly cut on top of other things that are NOT stated in the lease. We left the house in a condition such that no one would have to clean anything upon moving in but they decided to charge me $300 for carpet cleaning, $400 to repaint walls that we never painted over and that were cleaned and only needed touch up paint from where we mudded in small holes where we hung paintings and curtains, and $250 to clean the spotless house, ALL of which were bogus claims and that THEY are responsible for, as per the law. If they ever did this to you, they owe you money back and you shouldn't let them get away with thievery, because that's exactly what it is. read more

My rental home was purchased by Haven Brook homes from Mainstreet Renewal and my first experiences with Haven Brook Homes has been terrible. Their customer service department can not answer any of your questions, everything is sent on to to someone else for a follow up call which to me defeats the purpose of having a customer service department. When I was first notified of management change I was very upset especially as I was not informed prior to. Then I was told a member of management would call and it has been nearly two weeks and I haven't heard from anyone. I asked customer service for information regarding my lease and they couldn't give me anything on my lease, again, they need to have someone call me. So again, why do you have a customer service department when no one can answer your questions? I think its pretty pointless to have agents who can not help with any of your concerns and then be told its going to take a while before someone calls you back as they're backed up with other customers. Please do not rent from this company, first impressions are very important the only consolation is that my lease will be up in 8 months and I will be gladly leaving and running out the door. read more

don't bother... just don't, save your sanity. Forget about getting the same answer twice or a return call.

"Provide a star-rating for this business" lol no stars needs to be an option. One star is five stars too many for these people. Once again, HavenBrook has failed to act on an emergency. I am going on my 3rd day without AC in my home. I live in Arizona... ARIZONA!!!!!!!! And we are under an excessive heat warning every day. It was 116 degrees over the weekend and my house got up to 98 degrees. I have called and called and called and all the maintenance line can do is put in countless work orders that are doing nothing. I have not been contacted one time by HavenBrook to get my AC fixed. I have not been able to contact my property manager by phone, text, or email during business hours or emergency hours. At this point, HavenBrook is giving me zero support or resources. I cannot even pay out of pocket for an HVAC company to come out because they will not enter my home without approval from my property manager and I can't get in contact with her! I have a dog and my mom has health issues. It's beyond the fact that we are uncomfortable, this is a health hazard! A large number of people die in Arizona every summer from this heat. There are specific laws in Arizona regarding landlords providing proper AC to tenants! My AC has been running nonstop for 3 days blowing 100 degree air into my house. HavenBrook WILL be paying my electric bill and I will demand a concession on my account for our inconvenience and lack of available resources! I do not have the money right now to stay in a hotel room for who knows how many days until HavenBrook decides that this is an emergency and we do not have family in Arizona to stay with. It is also not MY responsibility to ensure that we have somewhere to go when HavenBrook ignores our EMERGENCY work orders. We should have emergency maintenance available since we are paying for it! I also want my $10 administrative fee reimbursed for May and June because I have not been able to get help or contact my property manager for days either month when I have had emergency issues. I don't know why it is taking days to get emergency repairs done at my home. Last time I had an emergency (last month with a raw sewage flood and no access to water) I had to wait all weekend until business hours because my property manager didn't set up my account correctly. I was assured that this issue was taken care of and I wouldn't experience it again. I was told that if I had another emergency over the weekend, it would be handled right away but here we are, with another weekend emergency that was not handled over the weekend and has not been handled during business hours either. The last time I called the maintenance line, I asked the representative what I am supposed to do since these numerous work orders aren't doing anything and I can't contact my property manager for approval to get the repair done myself and he literally said "I honestly don't know". What kind of support is that? I understand that this company is in Georgia but we are in Arizona, which is the desert. If you are going to manage properties in the desert, PROVIDE PROPER RESOURCES!!!! When my mom ends up in the hospital from a heat stroke or I have to take my dog to the vet for heat exhaustion, I will be coming after HavenBrook with a legal team and then maybe we can get some kind of help or acknowledgment. I have received probably 10 automated emails in the last few days about our recent experience and confirming that someone reached out to us to resolve the issue... we haven't been reached out to a single time. We are putting in numerous work orders every day for this AC problem and not one single person at HavenBrook has contacted us. I have also put in several requests to be contacted by my property manager or about my property manager because I obviously don't even have one at this point and nobody has contacted me about that either. Why are you collecting money without maintaining the property? You're withholding basic living necessities, AGAIN, so I will be withholding my rent until this is taken care of and per Arizona law regarding proper AC for tenants, I am completely within my rights to do so. This is my second review for HavenBrook and it definitely won't be the last. I'm going to blast you people for every tiny wrong move, wrong choice of words, lack of respect/care/attention, every experience I have with this company is going to be plastered all over this website and every other place I can find. read more