I've been to the Richmond Hill Location: 10216 Yonge St, Richmond Hill, ON L4C 3B6 on numerous locations when I have been in a pinch for time.
I find their prices way too high. Charging $55.00 for a single cigar whereas the same cigar at other cigar shops are $30.00
Also, the staff is inexperienced with cigars. They have employees who work there who know nothing about cigars, cutters, lighters and ashtrays, cedar spills and butane. Terrible knowledge of cigars and product.
The location is welcoming and inviting and beautiful inside. They do carry high end product. The owner is there and she sits in the sofa chair and is texting on her phone all the time. Doesn't seem to care about establishing a connection with her clientele.
They are way too expensive!
My suggestion to Havana Castle Richmond Hill. Lower your prices to industry standards at other B&Ms and hire competent staff who are cigar smokers and can give proper advice and know their product well.
This is an honest and fair review. I hope the owner reads this review and corrects the issues with this store. Customer Service and pricing are important! read more