If I could give zero stars, I would. This "company" is a sham. Settle in, here's what happened: I requested a quote for them to haul away a sofa and loveseat. I specifically noted it was a two person job. They gave me a quote (around $100). I sent them photos of the sofas to ensure the accuracy of their quote and they increased it by $58, which was fine. On the date of pick up, only one hauler showed up. A super skinny, 30 something year old showed. He had no tools, and NO MASK. He clearly couldn't lift the sofas on his own and my father, who has a heart condition and who didn't want to haul the sofas because of it, ended up carrying the other end, just to help the kid out. I immediately and angrily reached out to customer service. They offered to send another team but by then my dad and the hauler had taken the sofas downstairs via the building elevator. I said they had blatantly lied and demanded a refund. They told me to cancel the job on their app in order to get a refund, and I did. They didn't tell me that once I cancelled, the hauler would not receive a dime. So the man they sent went NUTS. He stormed into the building and dragged one of the sofas into the elevator and left it in there as revenge. The other sofa he left in the middle of the street where cars were passing. My building super screamed bloody murder at me, as he should have. I called the company and asked that they send someone right away. I told them that as an attorney, I'd make sure they are liable for the damage to the building elevator and liable if anyone got into an accident because of the sofa in the middle of the street. They had the gall to tell me to "reorder" another team to pick up the mess they made. I told them I wouldn't pay a dime and demanded to speak to a manger, which never happened. The customer service lady said she'd ask the company management team to take care of it. An hour passed with the sofa still in the middle of the street. The company got back to me only to say they'd schedule someone if I paid. I told them to do whatever only to get the freaking sofas out of the elevator and street. They said they'd send another two haulers ASAP. Another THREE hours passed and ONE hauler showed up (AGAIN). AND they charged my credit card.
Take my advice, please. Go literally anywhere else. This company is not worth your time, health, or money. Also they clearly mistreat their workers and don't pay them when there is a dispute OR their workers are INSANE and mentally unstable.
I have aged ten years from this morning. read more